Login Issues with Wispr Flow

Mac

1. Click the Wispr Flow icon in your menu bar.

2. Select Wispr Flow → Check for updates, or download the latest version from your original download link.

Windows

1. Open Wispr Flow and install any prompted updates.

2. If no prompt appears, download the latest version from your admin's installer link.

iOS

1. Open the App Store and tap your profile icon.

2. Scroll to Wispr Flow and tap Update if available.

Android

1. Open the Google Play Store and search for Wispr Flow.

2. Tap Update if available.

Mac

1. Quit Wispr Flow completely (menu bar icon → Quit Flow).

2. Move Wispr Flow from Applications to the Trash, then empty the Trash.

3. Download and install the latest version of Wispr Flow.

4. Open Wispr Flow and sign in.

Windows

1. Open Settings → Apps → Installed apps (or Apps & features).

2. Find Wispr Flow and uninstall it.

3. Restart your PC.

4. Install the latest version of Wispr Flow and sign in.

iOS

1. Press and hold the Wispr Flow icon, then tap Remove App → Delete App and confirm.

2. Open the App Store, search for Wispr Flow, and reinstall it.

3. Open Wispr Flow and sign in.

Android

1. Press and hold the Wispr Flow icon, then tap Uninstall and confirm.

2. Open the Google Play Store, search for Wispr Flow, and reinstall it.

3. Open Wispr Flow and sign in.

Bugs fixed in recent updates

The following issues were fixed in recent versions of Wispr Flow. Update to the latest version to resolve them.

• Expired verification links and other sign-up errors now show a clear message (such as "That verification link has expired") and return you to the account creation page instead of a dead-end screen.

• Clicking a resend-verification link when your email is already verified now routes you to the login page with a helpful message rather than an error.

• Opening a verification link on a phone now takes you to the Wispr Flow get-started page after completing verification, instead of a desktop download page.

• If you're already signed in and visit the account-creation page, you're now taken directly to the download step instead of the sign-up form.

• Requesting too many resend-verification emails now shows "Too many attempts — please try again later" instead of a generic error.

• Signing up on a domain managed by an IT administrator now shows a clear "Ask your IT admin" message instead of a broken sign-up attempt.

• Submitting the forgot-password form now shows a clear "Password reset email sent" confirmation.

• On iOS, sign-in errors now show clear alerts instead of failing silently or displaying raw technical text. The keyboard is also dismissed automatically so it no longer overlaps the message.

• On iOS, switching to another app during sign-in (for example, opening Mail for a one-time password) no longer strands you on an opaque splash screen.

• On iOS and desktop, when your network is blocked by your organization's approved-network policy, the app now signs you out and shows a clear blocked screen with Retry and Sign Out options instead of silently failing.

• Email/password users who verified their email but later had their session expire could get stuck seeing "user not verified" while requesting a new verification email said "already verified." This is now resolved.

• On Windows, keyboard shortcut detection and automatic app-switching could stop working after a recent update. This is now resolved.

• On Android, onboarding screens could display incorrectly on tablets, foldables, or in landscape mode.

• On Android, the loading spinner could disappear immediately after the browser opened during Google, Apple, Microsoft, or SSO sign-in.

• On Android, the app could crash on the onboarding screen "Where did you hear about us?"

• On Android, Wispr Flow could stop working after signing out and back in — the app stayed signed in but dictation didn't function until fully restarted.

• The dictation bubble could disappear permanently after signing out and back in quickly. It now reliably reappears after re-authentication.

• On iOS, App Store purchases or subscription restores could fail if completed before your account finished linking.

• Pro subscribers could incorrectly see the free-tier paywall after session expiry. The app now re-checks your subscription immediately on startup and after signing back in.

• On mobile, name, email, and profile picture could appear blank in the account screen immediately after opening the app.

• On Android, the app could crash during onboarding, during sign-in or sign-out, when navigating between screens, when deleting a transcript, or when personal and team dictionaries conflicted.

• On iOS, the app could crash immediately on launch or during onboarding.

• On Android, completing sign-in while opening the app via a link could skip the required update prompt.

• Sign in with Apple or Microsoft did not work on Android. Both are now supported.

• Unexpected sign-outs on Android are now resolved.

• The login form briefly flashed when returning from Google, Microsoft, Apple, or SSO sign-in.

• Re-authentication on desktop now correctly returns you to the sign-in screen, where clicking Sign in via browser opens the Wispr Flow login page.

• Accounts created with a password shorter than 8 characters could be rejected at sign-in. Sign-up now enforces the same 8-character minimum as sign-in.

"Account not found" or unrecognized email

If an email isn't recognized, the app may route you to the account-creation flow with your email pre-filled rather than showing an explicit error. If you believe you already have an account, you may have used a different email or a social sign-in (Google, Apple, Microsoft, or SSO) — try those instead. On desktop, click Sign in via browser to access all sign-in options.

"Email is already associated with a [Provider] account"

Your email is already linked to a social login provider (Google, Apple, Microsoft, or SSO). Sign in using the provider your account was originally created with. On desktop, use Sign in via browser to access all sign-in options. If you're unsure which provider you used, try each option with that email address.

"Wrong password" or repeated password errors

Your account likely uses a social login provider that manages your password. If you originally signed up with Apple, Google, Microsoft, or SSO, use that sign-in option instead. On desktop, click Sign in via browser to access all sign-in options.

"Incorrect email or password" on iOS

This alert appears on iOS when your email or password isn't recognized during email sign-in. Double-check that you're entering the correct email and password. If you originally signed up with Apple, Google, Microsoft, or SSO, tap More Options and use that sign-in method instead. If you've forgotten your password, use the password reset option on the sign-in screen.

"Connection problem" on iOS

This alert appears on iOS when Wispr Flow can't reach the internet during sign-in. Check that your device has an active Wi-Fi or cellular connection, then try signing in again. If you're on a corporate or restricted network, try switching to a different network or disabling your VPN.

"Couldn't sign you in" or "Something went wrong" on iOS

"Couldn't sign you in" appears when Wispr Flow is temporarily unable to complete your sign-in. "Something went wrong" appears in unusual edge cases. In both cases, wait a moment and try again. If the issue persists, restart the app or check for an update in the App Store.

"That verification link has expired" or other error after clicking an email link

If you click a verification link and see a message such as "That verification link has expired," you'll be returned to the account creation page automatically. Request a new verification email and click the new link promptly. If the message says your email is already verified, you'll be routed to the login page instead — sign in normally from there.

I see the success screen but get redirected back to login

This usually happens when you have accounts on two different email domains — for example, after a company rebrand or merger — and you end up in a login loop. This requires a manual account merge by Wispr support. Contact support with both email addresses so we can link them to a single account.

My organization rebranded and now logins fail

If your company changed its email domain (for example, from oldname.com to newname.com), your Wispr Flow account is still tied to the original domain. Signing in with the new domain creates a mismatch. Contact Wispr support with both your old and new email addresses to merge your accounts.

Signed out unexpectedly

Wispr Flow couldn't refresh your login session. Sign in again using your usual login method. On desktop, forced re-authentication opens your browser — sign-in may complete seamlessly if your browser session is still valid. If this happens repeatedly, check your internet connection and confirm your device's clock is set correctly.

"Sign-in not allowed" or "Your network isn't allowed"

Your organization restricts Wispr Flow to approved networks only. When you connect from a network that isn't approved, Flow automatically signs you out and shows a blocked screen explaining that your organization's security settings don't allow signing in from this network.

To resolve this:

• Switch to an approved network (such as your corporate network or VPN), then tap Retry. If you tap Retry while still on a blocked network, you'll be sent back to the same screen.

• If you're unsure which network is approved, tap Sign Out to return to the normal login screen and contact your IT admin to request that your network be added to the approved list.

Password requirements not met

Passwords must be at least 8 characters. This applies at both signup and sign-in.

Additional requirements by platform:

• Android: password must be between 8 and 72 characters, cannot equal your full name, and the password and confirmation must match. Rules are shown in real time below the confirm-password field.

• iOS: only the 8-character minimum is enforced. There is no confirm-password field and no name-equality check.

Email verification not received or link not working

Check your spam or junk folder. If you didn't receive it or the link expired, return to the sign-in screen and request a new verification email. Make sure you have the latest version of Wispr Flow installed. Verification completes automatically once your email is verified — you don't need to press a button in the app after clicking the email link.

Email verification timed out

On Android, email verification can time out if not completed promptly. You'll see "Verification email sent" on a successful send, or "Verification timed out. Please check your email and try again." if it times out. Request a new verification email and complete it as soon as possible.

"No web browser found. Try another way." on Android

No web browser is available on the device. This is common on Samsung devices where the default browser has been disabled. Open Settings → Apps, find Samsung Internet or Chrome, and tap Enable. Then return to Wispr Flow and try signing in again.

Stuck on loading screen or spinner after login

A loading spinner appears briefly while your session is being established — this is expected. If the spinner persists longer than expected:

• Check your internet connection or switch networks (for example, Wi-Fi to cellular).

• Temporarily disable VPNs or strict firewalls.

• Close and relaunch the app after a few seconds.

On Android, if the app can't reach the server after repeated attempts, sign-in stops with the message "Unable to reach the server. Please check your connection and try again."

Browser doesn't open when signing in on desktop

If your browser doesn't open automatically after clicking Sign in via browser, open your default browser manually first, then click the button again. If the issue persists, confirm a default browser is set in your system settings, restart Wispr Flow, and try again.

"SSO Sign In Required"

Your email domain is associated with an organization that requires SSO to sign in. On desktop, click Sign in via browser and use the SSO option with your organization email. On mobile, use the SSO option directly on the login screen. If the issue persists, contact your administrator.

"Account Managed by Your Organization"

This screen appears when creating a new account on a domain that your organization manages through directory sync. If you already have an account, you can sign in normally. Otherwise, contact your IT administrator to get access — they provision accounts through directory sync, and you may receive a welcome or invitation email automatically when your account is set up.

SSO users cannot log in

Confirm with your IT team that SSO is fully configured and your account is assigned to the Wispr Flow SSO app. Use your organization email with the SSO option — not a personal email or a different login method. On desktop, click Sign in via browser and select the SSO option. On Android, tap Continue with SSO, enter your organization email, and complete authentication.

Specific SSO errors and what they mean:

• SSO Requires Being A Part Of An Organization: your company may not have set up SSO with Wispr Flow yet — contact IT.

• Your Organization Has Not Configured SSO: SSO setup is incomplete — contact IT.

• You were not invited to this organization: your IT admin needs to assign you to the Wispr Flow SSO app.

• SSO authorization code is invalid or expired: try signing in again from the Wispr Flow app.

Signed in but can't use the app — "You cannot use Wispr Flow as an IT Admin"

This screen appears when you're signed in with an IT Admin seat, which is reserved for managing your organization's Wispr Flow account rather than using the app for dictation. You have two options:

• Upgrade your seat type: click Go to Admin Portal to open admin.wisprflow.ai and change your seat type from IT Admin to Admin. Once updated, the screen dismisses automatically.

• Sign out: click Sign out to end your current session, then sign back in with your regular Wispr Flow user account.

Can't access account after trying to change login method or email

Wispr Flow doesn't support switching login methods or linking multiple emails to one account. Sign in with your original login method and email. If you need to use a new email, create a separate Wispr Flow account.

Verification challenge appears during account creation or password reset

A verification challenge may appear during account creation, password reset, and verification resend — not during standard login. If it cannot load, the relevant button (Create Account, Send Reset Email, or Resend Verification Email) remains disabled. Try a different sign-in method or check your connection.

If the challenge fails to load entirely on iOS, the app shows a dedicated screen with the message "Verification service unavailable. Please try again later." and a single Go Back button.

Failed to sign in with email alias (+)

Email aliases using the + character (for example, user+alias@example.com) are not supported for creating new accounts. You'll see: "Email aliases (containing +) are not supported. Please use your original email address." If you already have an account with an email alias, you can still sign in.

Too many sign-up or resend attempts

Sign-up and verification-resend attempts are limited per email address to prevent abuse. If you hit the limit, you'll see "Too many attempts — please try again later." Wait a few minutes and try again, or use a different sign-in method. If you see "Service temporarily unavailable. Please try again later." instead, that's a different condition and usually clears on its own.

Password reset email not received

Check your spam or junk folder. After submitting the forgot-password form, you should see a "Password reset email sent" confirmation on screen. If you don't see it, make sure you have the latest version of Wispr Flow installed and request the reset again.

"Subscription Linked to Another Account" when restoring purchase on iOS

Your Apple ID subscription is already linked to a different Wispr Flow account. Sign in with the account that originally purchased the subscription, or contact support for help.

Other restore outcomes you may see on iOS:

• Entitlement Found: restore succeeded.

• No Active Subscription Found: no subscription is associated with this Apple ID.

• Purchase Found, Sync Needed: sync failure — retry the restore.

"You don't have access" on a shared note at notes.wisprflow.ai

If you open a shared note at notes.wisprflow.ai and see "You don't have access," you may be signed into the wrong account. The message shows the email you're currently signed in with, so you can confirm.

• If you're signed in with the wrong account, click Switch account. You'll be signed out and taken to the login page, then returned to the note automatically after signing in.

• If you're not signed in at all, click Sign in and log in with the account that has access.

• If you're signed in with the correct account but still can't access the note, ask the note's owner to check your sharing permissions.