Login Issues with Wispr Flow

Mac

1. Click the Wispr Flow icon in your menu bar.

2. Select Wispr Flow → Check for updates, or download the latest version from your original download link.

Windows

1. Open Wispr Flow and install any prompted updates.

2. If no prompt appears, download the latest version from your admin's installer link.

iOS

1. Open the App Store and tap your profile icon.

2. Scroll to Wispr Flow and tap Update if available.

Android

1. Open the Google Play Store and search for Wispr Flow.

2. Tap Update if available.

Mac

1. Quit Wispr Flow completely (menu bar icon → Quit Flow).

2. Move Wispr Flow from Applications to the Trash, then empty the Trash.

3. Download and install the latest version of Wispr Flow.

4. Open Wispr Flow and sign in.

Windows

1. Open Settings → Apps → Installed apps (or Apps & features).

2. Find Wispr Flow and uninstall it.

3. Restart your PC.

4. Install the latest version of Wispr Flow and sign in.

iOS

1. Press and hold the Wispr Flow icon, then tap Remove App → Delete App and confirm.

2. Open the App Store, search for Wispr Flow, and reinstall it.

3. Open Wispr Flow and sign in.

Android

1. Press and hold the Wispr Flow icon, then tap Uninstall and confirm.

2. Open the Google Play Store, search for Wispr Flow, and reinstall it.

3. Open Wispr Flow and sign in.

Bugs fixed in recent updates

The following issues were fixed in recent versions of Wispr Flow. Update to the latest version to resolve them.

• On iOS, sign-in error messages now show clear, friendly alerts instead of raw technical error text. For the email sign-in path, errors are described as: "Connection problem" (network issues), "Incorrect email or password" (wrong credentials), "Couldn't sign you in" (typical server errors), or "Something went wrong" (unusual edge cases). For OAuth failures (Google, Apple, Microsoft, or SSO), iOS shows a generic "Error" alert with the sign-in error message. The keyboard is also automatically dismissed when an error alert appears, so it no longer overlaps the message.

• On iOS, sign-in failures via Apple, Google, SSO, or email — including network errors, missing credentials, enterprise network blocks, and CAPTCHA-unavailable scenarios — previously failed silently with no message shown. An error alert now appears so you can see what went wrong and try again. (User-initiated cancellations are intentionally suppressed and do not produce an alert.)

• On iOS, switching to another app during sign-in (for example, opening Mail to retrieve a one-time password) or completing a sign-in sheet could cause an opaque splash screen to appear, leaving users stranded on the sign-in screen. This screen now only appears when you are signed in AND have already completed setup.

• On iOS, when your network is blocked by your organization's approved-network policy, the app now automatically signs you out and shows a "Sign-in not allowed" screen — instead of silently failing or showing a generic signed-out screen. You can tap Retry after switching to an approved network, or tap Sign Out to return to the login screen.

• For Wispr Flow Enterprise users on desktop, when your network is blocked by your organization's approved-network policy, the app now automatically signs you out and shows a "Your network isn't allowed" screen — instead of silently failing. You can tap Retry after switching networks, or tap Sign Out to return to the login screen.

• Email/password users who had verified their email but later had their session expire could get stuck in a deadlock — sign-in showed "user not verified" while requesting a new verification email said "already verified."

• On Windows, keyboard shortcut detection and automatic app-switching could stop working entirely after a recent update.

• On Android, onboarding screens could display incorrectly on tablets, foldable devices, or in landscape mode — buttons could appear mid-screen rather than at the bottom, content could be cut off or fail to scroll, and action buttons could have inconsistent widths.

• On Android, the loading spinner could disappear immediately after the browser opened during Google, Apple, Microsoft, or SSO sign-in. The spinner now stays visible briefly after the browser opens, and clears immediately once sign-in completes.

• On Android, the app could crash on the onboarding screen "Where did you hear about us?"

• On Android, Wispr Flow could stop working after signing out and signing back in — the app would stay signed in but dictation wouldn't function until the app was fully restarted.

• The dictation bubble could disappear permanently after signing out and signing back in, particularly when signing back in quickly. The bubble now reliably reappears after re-authentication.

• On iOS, App Store purchases or subscription restores could fail if completed before your account identity finished linking. Purchases and restores now wait for account linking to complete before reconciling entitlements.

• Pro subscribers could incorrectly see the free-tier paywall after session expiry. The app now re-checks your subscription immediately on startup and after signing back in.

• On mobile, name, email, and profile picture could appear blank in the account screen immediately after opening the app.

• On Android, the app could crash during onboarding.

• On Android, the app could crash when your personal dictionary and team dictionary conflicted.

• On Android, the app could crash on the Home Screen when deleting a transcript.

• On Android, a crash could occur when navigating between screens.

• On Android, some spoken words could be parsed incorrectly during dictation.

• On Android, the app could crash during sign-in, sign-out, or other navigation transitions.

• Subscription status could remain undetected for an entire session, causing the app to behave as if no subscription was active.

• The subscription/paywall screen could crash if opened before the app finished loading.

• On iOS, the app could crash immediately on launch or during onboarding.

• On Android, completing sign-in while opening the app via a link could skip the required update prompt.

• Sign in with Apple or Microsoft did not work on Android.

• Unexpected sign-outs on Android (session stability improved).

• The login form briefly flashed when returning from Google, Microsoft, Apple, or SSO sign-in.

• Re-authentication on desktop now correctly returns you to the sign-in screen, where clicking Sign in via browser opens the Wispr Flow login page.

"Account not found" or unrecognized email

If an email isn't recognized, the app may route you to the account-creation flow with your email pre-filled (rather than showing an explicit error). If you believe you already have an account, you may have used a different email or a social sign-in (Google, Apple, Microsoft, or SSO) — try those instead. On desktop, click Sign in via browser to access all sign-in options.

"Email is already associated with a [Provider] account"

Your email is already associated with a social login provider (Google, Apple, etc.). On Android, this appears on a screen titled "Existing account", with the message shown across two separate lines: "The email [email] is already associated with a [Provider] account." and "Please go back and sign in with [Provider] instead." The only action on the screen is a Back to login button. Sign in using the provider your account was originally created with. On desktop, use Sign in via browser to access all sign-in options. If you're unsure which provider you used, try each option with that email address.

"Wrong password" or repeated password errors

Your account likely uses a social login provider that manages your password. If you originally signed up with Apple, Google, Microsoft, or SSO, use that sign-in option instead. On desktop, click Sign in via browser to access all sign-in options.

"Incorrect email or password" on iOS

This alert appears on iOS when your email or password isn't recognized during email sign-in. Double-check that you're entering the correct email address and password. If you originally signed up with Apple, Google, Microsoft, or SSO, use that sign-in option instead — tap More Options to access all sign-in methods. If you've forgotten your password, use the password reset option on the sign-in screen.

The categorized alerts on iOS ("Incorrect email or password", "Connection problem", "Couldn't sign you in", "Something went wrong") apply specifically to the email sign-in flow. For sign-in failures with Google, Apple, Microsoft, or SSO, iOS shows a generic "Error" alert with the sign-in error message.

"Connection problem" on iOS

This alert appears on iOS when Wispr Flow can't reach the internet during sign-in. Check that your device has an active Wi-Fi or cellular connection, then try signing in again. If you're on a corporate or restricted network, try switching to a different network or disabling your VPN.

"Couldn't sign you in" or "Something went wrong" on iOS

"Couldn't sign you in" appears when the Wispr Flow service is temporarily unable to complete your sign-in. "Something went wrong" appears in unusual edge cases. In both cases, wait a moment and try again. If the issue persists, restart the app or check for an update in the App Store.

I see the success screen but get redirected back to login

This usually happens when you have accounts on two different email domains — for example, after a company rebrand or merger. The wrong identity may be resolved and your session bounced, creating a login loop. This requires a manual account merge by Wispr support. Contact support with both email addresses so we can link them to a single account.

My organization rebranded and now logins fail

If your company changed its email domain (for example, from oldname.com to newname.com), your Wispr Flow account is still tied to the original domain. Signing in with the new domain creates a login mismatch. Contact Wispr support to merge your old and new domain accounts. Include both your old and new email addresses when you reach out.

Signed out unexpectedly

Wispr Flow couldn't refresh your login session. Sign in again using your usual login method. On Android and iOS, you may see a session-expiry error and be returned to the sign-in screen. On desktop, forced re-authentication opens your browser — the sign-in may complete seamlessly if your browser session is still valid, otherwise complete the flow normally. If this happens repeatedly, check your internet connection and confirm your device's clock is set to the correct time.

"Sign-in not allowed" or "Your network isn't allowed"

Your organization restricts Wispr Flow to approved networks only. When you connect from a network that isn't on your organization's approved list, Flow automatically signs you out and shows a blocked screen explaining that your organization's security settings don't allow signing in from this network or location.

How this appears varies by platform:

• Desktop: shows a screen titled "Your network isn't allowed" with the subtitle "Your admin only allows Wispr on approved networks. Switch networks or contact your admin." When the enterprise name is known, it is included in the subtitle.

• iOS: shows a full-screen "Sign-in not allowed" screen. Your organization name appears as a separate line above the body text.

• Android: the organization name is not shown — the generic subtitle is always used. This feature is also currently rolling out on Android, so you may not see automatic sign-out or the blocked screen on Android yet.

To resolve this:

• Switch to an approved network (such as your corporate network or VPN), then tap Retry to sign back in. If you tap Retry while still on a blocked network, you'll be sent back to the same screen.

• If you're unsure which network is approved or need access from a different location, tap Sign Out to return to the normal login screen and contact your IT admin to request that your network be added to the approved list.

Retry behavior differs by platform: on desktop, tapping Retry restarts the full browser sign-in; on iOS, Retry re-checks your sign-in state without opening a new browser flow. In both cases, you'll be returned to the same blocked screen if you're still on a non-approved network.

Password requirements not met

Password requirements differ by platform:

• Android: password must be between 6 and 72 characters, cannot equal your full name, and the password and confirmation must match. Rules are shown in real time in red below the confirm-password field. Your full name is preserved on rotation; only password fields are cleared.

• iOS: only the 6-character minimum is enforced. There is no confirm-password field and no name-equality check.

Email verification not received or link not working

Check your spam or junk folder. If you didn't receive it or the link expired, return to the sign-in screen and request a new verification email. Make sure you have the latest version of Wispr Flow installed. Verification completes automatically once your email is verified — you don't need to press a button in the app after clicking the email link.

Email verification timed out

On Android, email verification can time out if not completed promptly. You'll see "Verification email sent" on a successful send, and "Verification timed out. Please check your email and try again." if it times out. You may also see "Unable to reach the server" after repeated network errors. Request a new verification email and complete it as soon as possible.

"No web browser found. Try another way." on Android

No web browser is available on the device. This is common on Samsung devices where the default browser has been disabled. Open Settings → Apps, find Samsung Internet or Chrome, and tap Enable. Then return to Wispr Flow and try signing in again.

Stuck on loading screen or spinner after login

A loading spinner with the Flow logo appears briefly while your session is being established — this is expected. On Android, when signing in with Google, Apple, Microsoft, or SSO, the spinner may stay visible briefly after your browser opens. The spinner clears automatically once sign-in completes. If the spinner persists for longer than expected:

• Check your internet connection or switch networks (for example, Wi-Fi to cellular).

• Temporarily disable VPNs or strict firewalls.

• Close and relaunch the app after a few seconds.

Additional Android behavior:

• If Android can't reach the server after repeated attempts, sign-in stops with the message "Unable to reach the server. Please check your connection and try again."

• Password fields are intentionally cleared on screen rotation or when the app is closed by the system on Android. This is a security design, not a bug.

Browser doesn't open when signing in on desktop

If your browser doesn't open automatically after clicking Sign in via browser, open your default browser manually first, then click the button again. If the issue persists, confirm a default browser is set in your system settings, restart Wispr Flow, and try again.

"SSO Sign In Required"

Your email domain is associated with an organization that requires SSO to sign in. On desktop, click Sign in via browser and use the SSO option with your organization email. On mobile, use the SSO option directly on the login screen. If the issue persists, contact your administrator.

"Account Managed by Your Organization"

This screen has the title "Account Managed by Your Organization" and the body text "Your organization manages accounts through directory sync. Please contact your IT administrator to get access." It appears when creating a new account on a directory-synced domain. If you already have an account, you can sign in normally. Your IT admin provisions accounts through directory sync — you may receive a welcome or invitation email automatically when your account is set up. The email is sent using your enterprise admin's name and email (not from Wispr support). If no admin is configured for the enterprise, no email is sent automatically.

SSO users cannot log in

Confirm with your IT team that SSO is fully configured and your account is assigned to the Wispr Flow SSO app. Use your organization email with the SSO option — not a personal email or a different login method. On desktop, click Sign in via browser and select the SSO option. On Android, tap Continue with SSO, enter your organization email, and complete authentication.

Specific SSO errors and what they mean:

• SSO Requires Being A Part Of An Organization: your company may not have set up SSO with Wispr Flow yet — contact IT.

• Your Organization Has Not Configured SSO: SSO setup is incomplete — contact IT.

• You were not invited to this organization: your IT admin needs to assign you to the Wispr Flow SSO app.

• SSO authorization code is invalid or expired: try signing in again from the Wispr Flow app.

Signed in but can't use the app — "You cannot use Wispr Flow as an IT Admin"

This screen appears when you're signed in with an IT Admin seat, which is reserved for managing your organization's Wispr Flow account rather than using the app for dictation. The screen shows: "You have an IT Admin seat type on the [organization] enterprise." and "If you'd like to use Wispr Flow, upgrade your seat type from IT Admin to an Admin via the Admin Portal." If the enterprise name isn't available, the body falls back to "You have an IT Admin seat type on your enterprise." (with no organization name shown).

The modal can't be dismissed — you must either click Go to Admin Portal or Sign out. You have two options:

• Upgrade your seat type: click Go to Admin Portal to open the Admin Portal at admin.wisprflow.ai and change your seat type from IT Admin to Admin. Once updated, the screen dismisses automatically — no need to sign out and back in.

• Sign out: click Sign out to end your current session, then sign back in with your regular Wispr Flow user account.

Can't access account after trying to change login method or email

Wispr Flow doesn't support switching login methods or linking multiple emails to one account. Sign in with your original login method and email. If you need to use a new email, create a separate Wispr Flow account.

CAPTCHA appears during account creation or password reset

CAPTCHA appears during account creation, password reset, and verification resend — not during standard login. If the CAPTCHA cannot load, the relevant button (Create Account, Send Reset Email, or Resend Verification Email) remains disabled. Try a different sign-in method or check your connection.

If the CAPTCHA fails to load entirely on iOS, the app shows a dedicated screen with the message "Verification service unavailable. Please try again later." and a single Go Back button — the email form is not shown at all.

Failed to sign in with email alias (+)

Email aliases using the + character (for example, user+alias@example.com) are not supported for creating new accounts. You'll see: "Email aliases (containing +) are not supported. Please use your original email address." If you already have an account with an email alias, you can still sign in.

Too many sign-up attempts

Sign-up attempts are limited per email address to prevent abuse. If you hit the limit, you'll see "Too many signup attempts. Please try again later." Wait and try again later, or use a different sign-in method. Separately, if the sign-up service is temporarily unavailable, you may see "Service temporarily unavailable. Please try again later." — this is a different condition and usually clears on its own.

Password reset email not received

Check your spam or junk folder. Make sure you have the latest version of Wispr Flow installed and request the reset again.

"Subscription Linked to Another Account" when restoring purchase on iOS

Your Apple ID subscription is already linked to a different Wispr Flow account. Sign in with the account that originally purchased the subscription, or contact support for help.

Other restore outcomes you may see on iOS include:

• Entitlement Found: restore succeeded.

• No Active Subscription Found: no subscription is associated with this Apple ID.

• Purchase Found, Sync Needed: sync failure — retry the restore.