Manage Cost Centers in Flow Enterprise
Last updated: September 30, 2026
Available on: Flow Enterprise in the Flow admin portal (web). Growth is billed as a single team and has no cost centers.
Cost centers separate billing and seats within one Enterprise organization. As an admin you can review each unit, move a team onto separate billing when eligible, and rename or remove cost centers.
Review cost-center billing
Open the Flow admin portal as an organization admin.
Go to Settings → Billing → Cost centers.
The section appears only when cost-center billing is enabled. Billing is admin-only; members see “You must be an admin to view team billing information.” Cost-center actions require an organization admin, except renaming and the break-away preview, which that cost center’s billing owner can also use.
Each row identifies a cost center’s teams, seats and renewal or end date. Current Plan reflects your own team’s live cost center, not an organization-wide total. Requests for another organization’s cost center return “Cost center not found”.
Manage Subscription opens Stripe. For “⚠️ Payment Past Due”, use Update Payment before the displayed loss-of-access date. “⚠️ Subscription Cancelled” shows when access ends; access continues until then.
Enterprise pricing and legal terms follow your agreement rather than the public price list. Dictation and Notetaker can be purchased separately, and invoicing and PO billing are available. New Enterprise business is billed annually; existing monthly accounts are grandfathered.
Create an additional cost center
Note: Organizations on negotiated contracts cannot create additional cost centers themselves. Contact sales to arrange one.
For self-service creation, your organization needs active billing and you must belong to a team. Your current cost center must contain at least two teams, so create a second team there before breaking one away. One admin can own or pay for only one cost center, so another admin must create it if you already own or pay for one.
The new cost center inherits the organization’s negotiated per-seat price; you do not choose a plan. Checkout counts billable members — excluding IT Admins and members still on personal trials — with a minimum quantity of one seat.
Click + Create Cost Center.
Review the team, billable member count, source cost center and pricing in Break away your team.
Select Continue to Stripe to open checkout in a new browser tab.
Complete checkout to move your team into the new cost center.
The team stays in its original cost center until checkout completes. Until then the new cost center is inactive, and Resume checkout appears only for inactive or incomplete cost centers.
If the preview or checkout stops you
No inherited price: Contact sales if you see “Enterprise has no negotiated plan to inherit; contact sales”.
Tiered pricing: Instead of seat-price math, the preview says “Your contract uses tiered pricing — exact dollar math will appear on the next invoice.”
Unavailable pricing: Cancel and try again, or contact support.
Blocked checkout tab: Allow pop-ups, then select Continue to Stripe again.
Rename or remove a cost center
Use the pencil beside the cost center’s name to rename it. Names must be 1–120 characters and unique among non-canceled cost centers in the organization; canceled cost centers cannot be renamed.
Deletion is blocked while a cost center has active billing or any teams: cancel its subscription and move its teams out first.
Warning: Disbanding the organization immediately cancels all its live Stripe subscriptions with no refund, marks those cost centers canceled, removes members from the organization, deletes pending invitations and join requests, and releases domains for reuse. Teams, membership records, SSO, domain records and billing configuration remain for possible reactivation.
Admin account deletion is blocked if you are the only admin and other members remain, or if your payment method pays for a live cost center. If you are the sole member, deleting your account disbands the organization and cancels its cost-center subscriptions.
Seats and access across cost centers
Members lose organization-provided access when their own team’s cost center is no longer live, even if another one is. Members without a team can qualify through any live cost center, but billable members must select a team before using the desktop app; organizations with multiple teams show a team picker.
Moving a member between cost centers in the same organization does not double-charge them for the current cycle. Removing a member or revoking an invitation frees a seat for reuse that cycle. Unless your agreement preserves contracted seats, unused seats are removed and not charged at the next cycle. Admins cannot remove themselves, and each organization must retain at least one billable member.
Adding a purchase order number
Wispr adds PO numbers to the relevant cost center’s Stripe invoice in the PO Number field; this is not self-service.
Warning: Only draft invoices can be edited in place. Adding a PO to a finalized unpaid invoice irreversibly voids and replaces it; you receive a void notice and a new invoice. Paid invoices cannot be revised this way.
Sales-led pilots and contracts
Some sales-led cost centers have no Stripe subscription because their agreement is a time-limited pilot or a committed contract. Access continues while the agreement is active, and during a grace period if payment is past due; revoked access can be restored. Pilots have no seat cap and automatically invite users on your domain.
Still need help?
Discuss Enterprise pricing, custom terms or upgrades at Talk to sales, also reachable from Settings > Plans in the desktop app. Contact your Wispr Flow account representative or support if:
You have questions about your Enterprise billing status, cost centers or plan display.
Enterprise users on your account are receiving trial notifications.
A cost center you need to create, rename or delete is blocked after the steps above.
Include your enterprise name, affected account or team, what you tried, and a screenshot of the notification or error.