Manage Cost Centers in Flow Enterprise

Cost Centers split a team into its own billing unit with a separate subscription and invoice, while keeping your enterprise's negotiated pricing. Use this when teams or departments need independent invoices without renegotiating a plan. Your Wispr Flow account representative sets them up — this is not self-serve.

What it is

A cost center is a sub-unit of your Enterprise with its own billing subscription, separate from the parent enterprise's main account. That team's seats and usage are billed independently, with its own customer record, payment method, and invoices. The pricing tier stays the same as the parent enterprise's negotiated rate, except for enterprises on negotiated sales contracts (see FAQs).

When to use it

Ask your account representative about Cost Centers when you want to:

• Give a specific team or department its own invoice and billing contact.

• Separate spending visibility across business units within the same enterprise.

• Let different teams manage their own payment method independently.

You don't need this if your enterprise uses a single, unified billing account for all teams, or if cost-center billing has not been enabled on your account.

How it works in Flow

Overview

Your account representative identifies the team to break away, reviews the pricing and seat impact with you, and completes setup. Once payment is confirmed, the team migrates into the new cost center automatically, with no action from members and no interruption to their access.

Key behaviors

• Inherited pricing: The new cost center uses the parent enterprise's negotiated price automatically. There is no plan-tier selection during setup.

• Independent billing: Each break-away cost center has its own subscription, payment method, and invoices; neither carries over from the parent. After migration, both the source and destination cost centers' seat counts are recounted and their subscriptions updated.

• Break-away preview: Before setup completes, the preview lists the team name, the source cost center's name, the members moving (billable members only — excludes IT admins and personal-trial users), the per-seat price, the currency, the billing interval, and the projected annual cost. For tiered pricing, dollar totals are replaced by a "contact sales" message.

• Cost center status: A new cost center starts as inactive, then moves to active (or trialing) once payment is confirmed. A failed payment or lapsed subscription is reflected in the status.

• Trial and billing notifications: Members of teams with an active cost center do not receive trial-ending or plan-upgrade notifications, regardless of billing setup. If cost-center billing is canceled, unpaid, or expired, members are notified that they will lose team access and their team admins receive an alert. Solo users on a personal trial still receive standard trial-ending and downgrade notifications.

• Team Picker during onboarding: New members who join a multi-team enterprise without a team assignment must select a team on a mandatory Team Picker screen. With more than one cost center, teams are grouped by cost center with the billing owner's contact on the group header; with a single cost center, members see a flat team list with the billing contact on each row.

Best practices

• Decide who the billing owner will be before contacting your account representative.

• Confirm the team being broken away has the right members before setup, so seat counts are accurate.

• Use a shared finance inbox as the billing contact so invoices aren't tied to one person — this contact is also shown to new members on the Team Picker screen.

FAQs

Limitations and notes

• Cost Centers are available on Wispr Flow Enterprise only, and must be enabled and provisioned by your account representative.

• Plan tier selection is not available during the break-away flow.

• A cost center cannot be deleted while it has an active billing subscription or any active teams. Reassign or disband its teams first, then contact support to detach billing before deletion.

• Pending members with no team always see the Team Picker screen — even in enterprises with one team, they must select it and press Join team.

Still need help?

Reach out to your Wispr Flow account representative or contact support if:

• You want cost-center billing enabled on your enterprise.

• A cost center stays in "inactive" status after payment was completed.

• Team members keep receiving trial-ending notifications despite active cost-center billing.

• You need to delete a cost center whose billing cannot be detached.

Include your enterprise name, the team involved, and a screenshot of any error message or notification. Most billing setup issues are resolved in one reply.