Manage Cost Centers in Flow Enterprise

Cost Centers let Enterprise admins split a team into its own billing unit with a separate subscription and invoice, while keeping your enterprise's negotiated pricing. Use this when different teams or departments need independent invoices without renegotiating a plan.

What it is

A cost center is a sub-unit of your Enterprise with its own billing subscription, separate from the parent enterprise's main account. When you break a team into a cost center, that team's seats and usage are billed independently, but the pricing tier stays the same as the parent enterprise's negotiated rate.

Each break-away cost center has its own customer record, payment method, and invoices — fully separate from the parent enterprise.

The Cost Centers tab on the Team page lists every cost center in your enterprise with columns for Name, Actions, Status, Teams, Seats, Renews / ends, and Created. The Renews / ends column shows the date prefixed with "Ends" when the subscription is scheduled to cancel at period end. The Actions column lets admins rename a cost center or, for inactive or incomplete cost centers, resume the in-progress checkout. The tab is only visible to admins when cost-center billing is enabled on your enterprise account.

When to use it

Use Cost Centers when you want to:

• Give a specific team or department its own invoice and billing contact.

• Separate spending visibility across business units within the same enterprise.

• Let different teams manage their own payment method independently.

You don't need this if:

• Your enterprise uses a single, unified billing account for all teams.

• Cost-center billing has not been enabled on your enterprise account.

How it works in Flow

Overview

An admin selects an existing team to break away, reviews a preview of pricing and seat impact, and completes checkout to establish the new billing relationship. Once payment succeeds, the team is automatically migrated into the new cost center. No manual follow-up is needed after checkout.

Key behaviors

• Inherited pricing: The new cost center uses the parent enterprise's negotiated price automatically. Admins do not select a plan tier during the break-away flow.

• Independent billing: Each break-away cost center has its own subscription, payment method, and invoices, separate from the parent enterprise. Invoices, payment methods, and tax IDs do not carry over from the parent. After migration, both the source and destination cost centers' seat counts are recounted and their subscriptions updated.

• Checkout preview: Before checkout, you'll see a preview that lists the team name, the members moving (billable members only — excludes IT admins and personal-trial users), the per-seat price, the billing interval, the projected annual cost, and the source cost center's remaining seats and cost after the split. For tiered pricing, dollar totals are replaced by a "contact sales" message.

• Automatic team migration: Once payment succeeds, the selected team moves into the new cost center without any additional admin action.

• Admin-only access: The Cost Centers tab and break-away flow are hidden from non-admins.

• One billing owner per admin: An admin who is already the billing owner for another cost center in the same enterprise cannot start a new break-away. A different admin must complete that flow.

• Team Picker during onboarding: When new members join a multi-team enterprise and haven't been assigned to a team yet, they see a mandatory Team Picker screen. In multi-cost-center layouts, teams are grouped by cost center and the billing owner's contact appears on the group header. In single-cost-center layouts, the billing owner's contact appears on each team row. A fallback is shown when a team or cost center has no billing owner email. Members must select a team before they can continue.

Best practices

• Decide who the billing owner will be before starting the flow — that admin needs to be the one who completes checkout.

• Confirm the team you're breaking away is fully populated with the right members before creating the cost center, so seat counts are accurate at checkout.

• Use a shared finance inbox as the billing contact so invoices don't get tied to one person — this contact is also shown to new members on the Team Picker screen during onboarding.

How to create a cost center

1. Open Wispr Flow and go to your Enterprise admin settings.

2. Navigate to the Team page and select the Cost Centers tab.

3. Click the + Create Cost Center button.

4. Confirm your team membership. The team that will migrate is your current active team — there is no team selector. If your team membership changes between creating the cost center and completing checkout, the team that migrates will be whichever team you are currently active on at checkout time.

5. Review the break-away preview, which shows the team name, members moving, per-seat price, billing interval, projected annual cost, and the source cost center's remaining seats and cost after the split.

6. Click Continue to checkout.

7. Complete checkout to set up billing. Your enterprise's negotiated price is applied automatically.

8. Confirm the new cost center appears in the Cost Centers tab and the selected team has migrated into it. The row appears immediately with status "inactive" when you submit the dialog. Once payment is confirmed, the status transitions to "active" or "trialing" and the team is migrated automatically.

FAQs

Limitations and notes

• Cost Centers are available on Wispr Flow Enterprise only, and must be enabled on your account by your Wispr Flow account representative.

• The Cost Centers tab and break-away flow are visible to admins only.

• An admin who is already the billing owner for another cost center in the same enterprise cannot start a new break-away — a different admin must do so.

• Plan tier selection is not available during the break-away flow. The new cost center always inherits the parent enterprise's negotiated price.

• A cost center cannot be deleted while a subscription is still attached (even if canceled or past due) or while it has any active teams. Cancel the subscription fully and reassign or disband teams first. Deletion requires enterprise admin access.

• New pending members always see the Team Picker screen if they have no team yet — even in enterprises with only one team, they must explicitly select it and press Join team.

Still need help?

Reach out to your Wispr Flow account representative or contact support if:

• The Cost Centers tab is missing and you need cost-center billing enabled on your enterprise.

• Checkout fails with an error saying your enterprise has no negotiated plan to inherit.

• A cost center stays in "inactive" status after you've completed checkout.

When you reach out, include your enterprise name, the team you were trying to break away, and a screenshot of any error message. Most billing setup issues are resolved in one reply.