Customer Support Portal

Last updated: August 20, 2026

Available on: Mac, Windows, iOS, Android

Submit support tickets, share feedback, and flag specific transcriptions for improvement without leaving the app. For more help, visit docs.wisprflow.ai or email support@wisprflow.ai.

What it is

Wispr Flow offers two in-app submission types: Report an issue, a support ticket for a problem you're experiencing, and Share feedback, general comments for the Wispr Flow team. A separate per-transcript report flags individual transcriptions for accuracy improvement.

Ticket categories

On iOS and Android, "Report an issue" requires a Request type — Issue, Billing, or Account management. The category becomes the ticket subject line and is sent in English regardless of app language.

How to submit support or feedback

Mac and Windows

  1. Open the Flow tray or Help menu.

  2. Select "Talk to support", or press Cmd+/.

iOS

  1. Go to Menu → "Talk to Support".

  2. Choose the Report or Feedback tab in the bottom sheet and submit.

Android

  1. Open the Drawer.

  2. Select "Report an issue" or "Share feedback".

Note: iOS support submissions attach your signed-in account's email automatically, so no email field appears.

Tip: If you can't sign in or create an account, submit an initial support request without signing in through the pre-login feedback path.

Reporting a specific transcription

  • Android: Select "Report transcription" from the history screen and describe what you expected instead.

  • iOS: Select "Report to improve model" from History. The report includes the transcript text, formatted text, pasted text, audio when available, diagnostic logs, app version, device details, region, and your account email.

What happens after you submit

Submissions are confirmed in the app only, and there is no way to check status after sending.

  • Android: Confirms with "Your report was sent." or "Your feedback was sent."; failures keep your draft and show an error. If you leave the screen, sending continues in the background with a "Still sending your last issue report." or "Still sending your last feedback message." banner and an app-wide success or failure notice.

  • iOS: Confirms with a sent notice; failures keep your draft and show an error.

FAQs

Who can use in-app support?

All Wispr Flow customers on Mac, Windows, iOS, and Android.

Limitations and notes

  • Message bodies are limited to 10,000 characters. No app shows a counter or stops you from typing past it.

  • Android accepts one image per submission, up to 10 MB, in PNG, JPEG/JPG, BMP, or WebP format. The same 10 MB limit applies to the pre-login feedback path.

  • The iOS Talk to Support flow does not support image attachments.

  • Enterprise users' tickets are grouped under their organization's account.