Email & Sign-In Method Change Requests

Last updated: October 16, 2026

Available on: Mac, Windows, iOS, Android

The email address and sign-in method on an existing account can't be changed, transferred, merged, or converted — not even by support. Using a different email means a separate account and a fresh start: your data and subscription don't move.

Before switching

Nothing transfers, automatically or through support. These do not carry over:

  • Account content: settings, preferences, dictionary entries, snippets, dictation stats, transcription history, billing history, subscription status, team membership, Manual Writing Styles, tone preferences and dictation voice preferences.

  • Flow Notes text: images shared with other notes may persist. With notes cloud sync off — or when your organization restricts Scratchpad — notes only ever existed on the device that created them.

  • Referral credits: permanently deleted with the old account, unrecoverable and non-transferable.

  • Personal HIPAA BAA signing status: re-sign unless the new account is covered by an enterprise BAA. The old agreement remains for compliance.

Team dictionary entries stay with the team, not your new personal account.

Warning: Save anything you want to keep before signing out or deleting the old account.

Save a copy of your exportable data:

  1. Open Settings → Data & Privacy → Download your data. If you don't see this option, contact support.

  2. Request an export yourself — support can't request it for you.

  3. Download the ready archive before signing out, deleting the account or reaching its displayed expiry.

Your organization can hide this option or cancel an export. Only one export runs at a time; daily request limits and a cooldown of about a day after completion can delay another. Deletion in progress blocks downloads, and an export reported as too large will not succeed on retry.

Billing and subscriptions

Cancellation neither transfers your information nor deletes the old account. Cancel through your purchase channel before repurchasing.

Warning: Deleting your account while a Wispr-billed subscription is active cancels it immediately with no refund, not even prorated. Request any refund from support before deleting. Deleting your Wispr account does not cancel App Store or Google Play subscriptions — cancel those separately through Apple or Google, or billing continues.

Wispr-billed subscriptions

On desktop, open Settings → Plans and Billing, select Manage subscription to open Stripe's billing portal, and cancel there — not inside Flow. If the portal fails to open and Flow shows an error, contact support.

Cancellation scheduled for period-end keeps access through the paid period; desktop then shows “Cancels on <date>” instead of “Renews on <date>”.

Refunds are available only through support, and only while a Wispr-billed subscription is active: support may offer a full refund, a prorated refund for the unused billing period, or cancellation without a refund. If support cancels and refunds so you can subscribe with a different email, confirm you understand this fresh start first, and wait for support's confirmation before purchasing again.

App Store

Apple manages App Store billing, cancellations and refunds; Wispr Support can't refund or transfer App Store purchases.

  1. Open iOS Settings → your name (Apple ID) → Subscriptions → Wispr Flow.

  2. Tap Cancel Subscription.

Flow's iOS Manage plan screen also offers Cancel (or Resubscribe when not subscribed) to open Apple's Manage Subscriptions sheet. Request refunds at reportaproblem.apple.com. App Store subscriptions can't be managed from the desktop app; Plans and Billing shows “You can manage subscription via Apple”.

Google Play

Wispr support cannot cancel or refund store purchases. Open Play Store → your profile → Payments & subscriptions → Subscriptions → Wispr Flow, then cancel the subscription there.

Team and Enterprise admins

Billing management requires an admin. Select Manage billing in desktop Settings → Plans and Billing to open the admin portal.

Switch accounts

Warning: Desktop sign-out stops an ongoing meeting recording and clears local transcripts, meetings, cached settings, stats, voice profile and dictionary caches — even if sign-out reports an error. Unsynced meeting and note data can be lost, and unsaved meeting-summary edits are discarded. On iOS and Android, sign-out deletes transcripts on that device; iOS signs out only that device, including the Flow keyboard.

  1. Open Settings → Account (Mac, Windows, iOS) or Account (Android).

  2. Select Sign out and confirm.

  3. Create an account with your desired email and sign-in method, or sign in to an existing account with that email using its original method.

  4. Check the Account email, then purchase a new subscription on the new account to continue on a paid plan.

  5. Re-add your dictionary entries and snippets and set up your preferences again. New entries sync to devices signed into the new account.

Desktop's Sign in via browser offers Google, Apple, Microsoft, email and password, or Enterprise SSO. Enter your work email before choosing SSO: organizations that enforce SSO require it, and organizations that manage accounts require IT to create yours.

Email signup requires a full name (2+ characters), an 8+ character password, captcha completion, and email-link verification before signing in. New + aliases and addresses containing only numbers before @ are rejected; existing alias accounts can still sign in. An existing email account routes to password sign-in; an unverified one receives another verification email. The resend button has a 30-second cooldown.

Note: On Android, a sign-in or verification link only works within 30 minutes of starting that sign-in, sign-up or resend in the app. Tapping an older link is refused — start sign-in again to get a fresh one.

Optional: delete the old account

Delete the old account only if you also want it permanently deleted — not to transfer data. Sign in to that account first.

Warning: Deletion removes your account data, memory and personal dictionary locally and from Wispr's servers. A deletion request can be accepted before all data is deleted; being signed out does not confirm completion.

If your deletion includes a waiting period, the account record is removed first and stored audio and usage history later; the default schedule completes deletion 90 days after the request, though this timing is not guaranteed. Signing in with the same verified identity cancels a pending deletion before final deletion starts, and email-only signup is blocked throughout that period. Once final deletion starts, account recreation is blocked and deleted data cannot be restored. Support-assisted deletion skips the waiting period, including for an already-pending request, and cannot be cancelled by signing up again.

Some records remain: billing and seat-assignment records, privacy-request history, organization, API-key and invitation records you created, redacted profile and support records, and shared profile data not owned by one Flow account.

Mac and Windows

Accepted deletion signs you out everywhere, clears local app data and restores default preferences. An unaccepted request leaves you signed in.

  1. Open Settings → Account → Delete account.

  2. Type your exact account email, matching letter case and omitting extra spaces. Delete account stays disabled until the email matches.

  3. Select Delete account to confirm, or Back to account to cancel.

If no account email is available, or deletion is blocked with “Error trying to delete account. Please try again or submit feedback.”, check the Enterprise admin requirements below or contact support.

iOS

Deletion signs you out everywhere; no typed email is required.

  1. Open Settings → Account → Delete account.

  2. Select Delete account in the alert warning “This action is permanent”.

If you are signed out with a session-ended notice saying deletion was not confirmed, sign in and try again.

Android

Account deletion is not available in the app — contact support.

Can an Enterprise admin delete their account?

Yes. If other members remain, the only remaining admin must assign another admin through the admin portal or support; admins awaiting deletion don't count, and paying admins must move active billing to another admin through support. Another admin has to change your role — you can't set your own to Member.

Deleting a sole-member enterprise admin's account disbands the enterprise: live subscriptions cancel immediately without refunds, pending invitations and join requests are deleted, and domains are released.

Still need help?

Contact support for Wispr cancellation or refund help, an unknown billing channel, Android deletion, or Enterprise admin and billing transfers. Include your current account email, platform, purchase channel, and what you tried. On desktop, use Contact us → Report an issue.