Email & Sign-In Method Change Requests

Available on: Mac, Windows, iOS, Android

The email address and sign-in method on an existing account can't be changed, transferred, merged, or converted — not even by support. Using a different email means a separate account and a fresh start: your data and subscription don't move.

Before switching

The desktop Account email is display-only. Edit Profile on iOS and Android changes first and last name only: iOS shows a read-only email; Android has no email field in the dialog.

Nothing transfers, automatically or through support. The following do not carry over:

Account data, settings, preferences, dictionary entries, snippets, dictation stats (word count, words per minute), transcription history, billing history, subscription status, and team membership.
Manual Writing Styles, tone preferences, and dictation voice preferences.
Flow Notes text; images shared with other notes may persist. With notes cloud sync off, notes only ever existed on the device that created them. An organization's Scratchpad restriction can also keep notes device-only, independently of Cloud Sync and HIPAA.
Referral credits: permanently deleted with the old account, unrecoverable, and non-transferable.
Personal HIPAA BAA signing status: re-sign unless the new account is covered by an enterprise BAA. The old agreement remains for compliance.

Team dictionary entries stay with the team, not your new personal account. Local-only information may already be unavailable after a factory reset or other device-data loss.

Warning: Save anything you want to keep before signing out or deleting the old account.

On Mac and Windows, you can save a copy of exportable data:

Open Settings → Data & Privacy → Download your data.
Request an export.
Download the ready archive before signing out, deleting the account or reaching its displayed expiry.

Your organization can hide this option or cancel an export. Only one export can run at a time; daily request limits and a cooldown of about a day after completion can delay another. Account deletion in progress blocks downloads. An export reported as too large will not succeed on retry.

Request your own export; support cannot request it for you. Exports exclude the account record, referral records, HIPAA BAA, connection credentials and contact directory.

Billing and subscriptions

Cancellation neither transfers your information nor deletes the old account. Cancel through your purchase channel before repurchasing.

Warning: Deleting your account while a Wispr-billed subscription is active cancels it immediately with no refund, not even prorated. Request any refund from support before deleting. Deleting your Wispr account does not cancel App Store or Google Play subscriptions — cancel those separately through Apple or Google, or billing continues.

Wispr-billed subscriptions

On desktop, cancel in Stripe's portal, not inside Flow.

Open desktop Settings → Plans and Billing.
Select Manage subscription to open Stripe's billing portal.
Cancel in the portal.

Cancellation scheduled for period-end keeps access through the paid period; desktop shows “Cancels on <date>” instead of “Renews on <date>”. If the portal fails to open and Flow shows an error, contact support.

On iOS, “Go to the desktop app to manage plan” appears only for Wispr-billed subscriptions and team or enterprise seat-based plans. Tapping it opens nothing; open the desktop app yourself.

For an active Wispr-billed subscription, support may offer a full refund, a prorated refund for the unused billing period, or cancellation without a refund. Without an active Wispr-billed subscription, support cannot perform that cancellation or refund. Refunds are available only through support.

If support offers cancellation and a refund so you can subscribe with a different email, confirm you understand this fresh start before the billing action is taken. If support is handling it, wait for confirmation before purchasing again.

App Store

Apple manages App Store billing, cancellations, and refunds. Wispr Support can't refund or transfer App Store purchases.

Open iOS Settings → your name (Apple ID) → Subscriptions → Wispr Flow.
Tap Cancel Subscription.

Alternatively, Flow's iOS Manage plan screen offers Cancel, or Resubscribe when not subscribed, to open Apple's Manage Subscriptions sheet.

Request refunds at reportaproblem.apple.com. App Store subscriptions cannot be managed from Flow's desktop app; Plans and Billing shows “You can manage subscription via Apple” instead of Manage subscription.

Google Play

Manage Play-billed subscriptions through Google Play. Wispr support cannot cancel or refund store purchases.

Open Play Store → your profile → Payments & subscriptions → Subscriptions → Wispr Flow.
Cancel the subscription there.

Team and Enterprise admins

Billing management requires an admin.

Select Manage billing in desktop Settings → Plans and Billing to open the admin portal.

Switch accounts

Warning: Desktop sign-out stops an ongoing meeting recording and clears local transcripts, meetings, cached settings, stats, voice profile and dictionary caches—even if sign-out reports an error. Unsynced meeting/note data can be lost, and unsaved meeting-summary edits are discarded.

iOS and Android sign-out confirmations warn that device transcripts are deleted. iOS signs out only that device, including the Flow keyboard extension. Android proceeds with sign-out even if transcript deletion fails; a different account starts its own onboarding, while a returning account retains completed onboarding.

Open Settings → Account (Mac, Windows, iOS) or Account (Android).
Select Sign out and confirm.
Create an account with your desired email and sign-in method, or use an existing account with that email.
Check the Account email before purchasing.
Purchase a new subscription on the new account to continue on a paid plan.
Re-add your dictionary entries and snippets and set up your preferences again.

New entries sync to devices signed into the new account.

Desktop's Sign in via browser opens Google, Apple, Microsoft, email and password, or Enterprise SSO options. Use an existing account's original method.

Email signup requires a full name (2+ characters), an 8+ character password, captcha completion, and email-link verification before signing in. New + aliases are rejected; existing alias accounts can sign in. Addresses containing only numbers before @ are also rejected.

An existing email account routes to password sign-in; an unverified account receives another verification email instead. The web sign-in form also requires an 8+ character password. The verification resend button has a 30-second cooldown.

Enter your work email before choosing SSO. Organizations enforcing SSO require it; organizations managing accounts require IT to create your account.

Optional: delete the old account

Delete the old account only if you also want it permanently deleted—not to transfer data.

Warning: Deletion removes your account data, memory and personal dictionary locally and from Wispr's servers. A deletion request can be accepted before all data is deleted; being signed out does not confirm completion.

If your self-service deletion includes a waiting period, the account record is removed first and stored audio and usage history later. The default schedule completes deletion 90 days after the request, with final deletion starting 24 hours earlier; this timing is not guaranteed.

Signing in with the same verified identity can cancel a pending self-service deletion before final deletion starts. Email-only signup is blocked throughout that pending period. Once final deletion starts, account recreation is blocked and deleted data cannot be restored. Support-assisted deletion skips the waiting period, including for an already-pending request, and cannot be cancelled by signing up again.

Some records remain rather than transferring: billing and seat-assignment records, privacy-request history, organization/API-key/invitation records you created, redacted profile/support records, and shared profile data not owned by one Flow account. The team dictionary and BAA exceptions are described under Before switching.

Sign in to the old account before following its deletion steps below.

Mac and Windows

Accepted deletion signs you out everywhere, clears local app data and restores default preferences. An unaccepted request leaves you signed in.

Open Settings → Account → Delete account.
Type your exact account email, matching letter case and omitting extra spaces.
Select Delete account to confirm.

Delete account stays disabled until the email matches. If no account email is available, contact support. Select Back to account to cancel.

A blocked deletion may show only “Error trying to delete account. Please try again or submit feedback.” Check the admin restrictions below or contact support.

iOS

Deletion signs you out everywhere; no typed email is required.

Open Settings → Account → Delete account.
Select Delete account in the alert warning “This action is permanent”.

If you are signed out with a session-ended notice saying deletion was not confirmed, sign in and try again.

Android

Account deletion is not available in the app—contact support.

Can an Enterprise admin delete their account?

With other members remaining, the only remaining admin must assign another through the admin portal or support; admins awaiting deletion don't count, and paying admins must move active billing to another admin through support. You can't change your own role to Member — another admin has to update your role.

Non-admins need no transfer; admins need none when another admin remains and billing belongs elsewhere.

Deleting a sole-member enterprise admin's account disbands the enterprise: all live subscriptions cancel immediately without refunds, pending invitations/join requests are deleted, and domains are released. Non-live subscriptions are unaffected; organization configuration and billing records remain for possible reactivation.

Still need help?

Contact support for Wispr cancellation/refund help, an unknown billing channel, Android deletion, or Enterprise admin/billing transfers. Include your current account email, platform, purchase channel, and what you tried.

On desktop, use Contact us → Report an issue. Signed-in requests attach your email and platform automatically; the pre-sign-in form requires your name and email. You can attach one image up to 10 MB. If sending fails, Flow copies your message to the clipboard.