Email & Sign-In Method Change Requests

Last updated: May 17, 2026

Available on: Mac, Windows, iOS, Android

Need to switch to a different email address or sign-in method? Your Wispr Flow account is permanently linked to the credentials you signed up with, so the only path is to create a new account. This guide walks you through what to save, how to handle your subscription, and what won't transfer.

How to switch to a new email or sign-in method

Wispr Flow supports sign-in with Google, Apple, Microsoft, email and password, and Enterprise SSO. None of these can be changed or relinked after account creation, so switching means creating a new account. Follow these steps in order:

Warning: If you delete your account while you have an active Stripe subscription, the subscription is cancelled immediately and no refund will be issued — not even a prorated one. Always cancel your subscription and request any refund from support before deleting your account.

  1. Save any dictionary entries and snippets you want to keep — these won't transfer automatically.

  2. Cancel your current subscription and request any applicable refund before deleting your account (see Billing and subscriptions below).

  3. Delete your current account from Settings → Account. Click Delete Account and confirm in the dialog that appears.

  4. Create a new account with your desired email or sign-in method.

  5. Re-add your dictionary entries and snippets. They will sync across all devices signed into your new account.

Note: After you delete your account from the app, your account record and any active Stripe subscription are cancelled immediately. Final cleanup of remaining systems (auth, analytics, usage data) is completed by our team afterward and may take additional time.

Billing and subscriptions

How you cancel depends on where you originally subscribed. Pick the option that matches your setup:

Subscribed directly through Wispr (Stripe, web or desktop app)

Contact our support team. We can cancel your subscription and, depending on the situation, may offer a full refund, a prorated refund for the unused portion of your billing period, or cancel without a refund.

Subscribed through the App Store (Apple)

Cancel through your Apple ID settings, or open the Flow iOS app, go to the Plans screen, and tap Cancel to open Apple's subscription management sheet. To request a refund, visit reportaproblem.apple.com. We cannot process refunds for App Store subscriptions.

Note: The in-app Cancel button on the Plans screen only appears for App Store subscribers. iOS users who subscribed via the web (Stripe) will see "Go to desktop app to manage plan" instead — use the desktop app or contact support.

Using Wispr Flow on Android

Android does not support in-app subscription purchases. If you are using Wispr Flow on Android, your subscription was purchased via the web (Stripe) — use the option above.

Common issues

"User not verified" error after verifying an email/password account

This was caused by a bug in the sign-in flow that incorrectly reported some email/password accounts as unverified, even after the verification link had been clicked. Resending the verification email would then show "already verified," leaving no clear path forward.

This is fixed. If you were affected, try signing in again — no action is required on your end.

Note: The in-app "Resend verification email" action will still return "already verified" for affected accounts — that part of the flow has not changed. Simply try signing in again instead.

FAQs

Can support change my email for me?

No. There is no way to change the email or sign-in method on an existing account, even by contacting support. The only option is to create a new account.

Can I delete my account from the Android app?

No. Delete your account from the iOS app, the desktop app, or contact support for help.

Will I keep my referral credits?

No. Referral credits are permanently deleted with your account and cannot be transferred. You can earn new credits on your new account by sharing your new referral link.

I'm an Enterprise admin — can I delete my account?

If other members still exist in your enterprise, assign another admin before deleting, and transfer billing to another admin if you're the paying admin. Contact support for help with this process.

If you are the only admin and there are no other enterprise members, the enterprise is automatically disbanded when you delete your account — no transfer needed. Your Stripe subscription will be cancelled with no refund.

What happens when I sign out on Android?

Signing out on Android deletes all transcripts stored locally on your device. A confirmation dialog appears before this happens.

What data doesn't transfer to my new account?

None of the following carry over when you create a new account:

  • Dictionary entries and snippets

  • Dictation stats (word count, words per minute) and transcription history

  • Flow Notes

  • Team membership

  • Referral credits (permanently deleted, cannot be recovered)

  • AI learned preferences and writing style personalization

  • HIPAA BAA signing status (you'll need to re-sign on your new account)

Still need help?

Reach out to our support team if:

  • You subscribed through Wispr and need help cancelling or getting a refund.

  • You're on Android and need help deleting your account.

  • You're an Enterprise admin and need to transfer admin or billing ownership.

  • You have questions about your subscription before making the switch.

Include your current account email, the platform you're on, and which subscription channel you used (Wispr/Stripe or App Store). Most billing questions are resolved in one reply.