Email & Sign-In Method Change Requests

Last updated: July 12, 2026

Available on: Mac, Windows, iOS, Android

Need to switch to a different email address or sign-in method? Your Wispr Flow account is permanently linked to the credentials you signed up with, so the only path is to create a new account. This guide walks you through what to save, how to handle your subscription, and what won't transfer.

How to switch to a new email or sign-in method

Wispr Flow supports sign-in with Google, Apple, Microsoft, email and password, and Enterprise SSO. None of these can be changed or relinked after account creation, so switching means creating a new account.

Warning: If you delete your account while you have an active subscription billed through Wispr, the subscription is cancelled immediately and no refund will be issued — not even a prorated one. Always cancel your subscription and request any refund from support before deleting your account.

If your subscription is billed through the App Store or Google Play, deleting your Wispr account does not cancel your store subscription — you must cancel it separately through Apple or Google, or you'll continue to be billed.

  1. Save any dictionary entries and snippets you want to keep — these won't transfer automatically.

  2. Cancel your current subscription and request any applicable refund before deleting your account (see Billing and subscriptions below).

  3. Open Settings → Account, click Delete Account, and confirm in the dialog that appears.

  4. Create a new account with your desired email or sign-in method.

  5. Re-add your dictionary entries and snippets. They will sync across all devices signed into your new account.

Note: When you delete your account, your account record and any active subscription are cancelled immediately. Some stored data (such as audio and usage history) is cleaned up afterward and may take additional time to fully disappear.

Billing and subscriptions

How you cancel depends on where you originally subscribed. Pick the option that matches your setup:

Subscribed directly through Wispr (web or desktop app)

Contact our support team. We can cancel your subscription and, depending on the situation, may offer a full refund, a prorated refund for the unused portion of your billing period, or cancel without a refund.

Refund options (full, prorated, none) are only available through support. If you delete your account first, no refund can be issued — the automated deletion flow always uses no-refund cancellation.

Note: On desktop, the "Manage subscription" button opens an external billing portal where cancellation is performed. There is no in-app cancel button on desktop.

Subscribed through the App Store (Apple)

To cancel, open iOS Settings → tap your name (Apple ID) → Subscriptions → Wispr Flow → Cancel Subscription. To request a refund, visit reportaproblem.apple.com. We're not able to cancel or refund App Store subscriptions.

Note: The Plans screen shows either Cancel (if you're still subscribed) or Resubscribe (if you've already cancelled). If you subscribed via the web instead of the App Store, you'll see "Go to desktop app to manage plan" — use the desktop app to manage that subscription.

Using Wispr Flow on Android

The Android app doesn't have subscription management built in, and it does not provide a shortcut to your store's subscription settings. You'll manage your subscription wherever you originally purchased it:

  • Web/desktop: open the Wispr Flow desktop app → Settings → Plans and Billing → Manage subscription.

  • Google Play: open Play Store → tap your profile → Payments & subscriptions → Subscriptions → Wispr Flow.

Contact support if you're unsure where your subscription lives.

Desktop Pro users who originally subscribed via iOS

On the desktop Plans & Billing page, you'll see "You can manage subscription via Apple." Use the iOS app or your Apple ID settings to manage the subscription.

Team and Enterprise admins

Team and Enterprise admins see a "Manage billing" option that opens the Wispr admin portal, where you can manage seats, payment, and cancellation.

FAQs

Can support change my email for me?

No. There is no way to change the email or sign-in method on an existing account, even by contacting support. The only option is to create a new account.

Can I delete my account from the Android app?

No. Delete your account from the iOS app, the desktop app, or contact support for help.

Will I keep my referral credits?

No. Referral credits are permanently deleted with your account and cannot be transferred. You can earn new credits on your new account by sharing your new referral link.

If you create a new account using the same email as the deleted account, referrers may be blocked from inviting that email, since the system rejects invites to already-registered addresses. To earn new credits reliably, use a different email for your new account.

Note: If you subscribe via the App Store, you can give referral credit to friends but cannot receive credit yourself. Only Wispr web/desktop subscribers can receive referral rewards.

I'm an Enterprise admin — can I delete my account?

If other members still exist in your enterprise, you'll need to assign another admin before deleting. Separately, if you are the paying admin, account deletion will be blocked until you move payment to another admin. Both requirements can apply at the same time. Contact support for help with this process.

The admin-transfer and payment-transfer requirements apply only if you hold that role or billing directly. Non-admin enterprise members can delete without a transfer. If billing is held by a different admin, you can delete without moving payment.

If you are the only admin and there are no other enterprise members, the enterprise is automatically disbanded when you delete your account — no transfer needed. Your subscription will be cancelled with no refund.

What happens when I sign out on Android?

Signing out on Android deletes all transcripts stored locally on your device. A confirmation dialog appears before this happens.

Android transcript display is local-only — transcripts you dictate on Android don't appear on other devices. Signing out clears the local copies from that device. If you have concerns about sensitive data, verify the transcripts are gone after signing out.

What data doesn't transfer to my new account?

None of the following carry over when you create a new account:

  • Dictionary entries and snippets

  • Dictation stats (word count, words per minute) and transcription history

  • Flow Notes content (text). Some note image attachments may be retained on our servers.

  • Team membership

  • Referral credits (permanently deleted, cannot be recovered)

  • AI learned preferences and writing style personalization

  • HIPAA BAA signing status (you'll need to re-sign on your new account)

Still need help?

Reach out to our support team if:

  • You subscribed through Wispr and need help cancelling or getting a refund.

  • You're on Android and need help deleting your account.

  • You're an Enterprise admin and need to transfer admin or billing ownership.

  • You have questions about your subscription before making the switch.

Include your current account email, the platform you're on, and which subscription channel you used (Wispr, App Store, or Google Play). Most billing questions are resolved in one reply.