Email & Sign-In Method Change Requests

Last updated: September 1, 2026

Available on: Mac, Windows, iOS, Android

The email address and sign-in method on an existing account can't be changed, transferred, merged, or converted. To use different credentials, create a new account. Here's what to save first, how to handle your subscription, and what won't carry over.

How to switch to a new email or sign-in method

Wispr Flow supports Google, Apple, Microsoft, email and password, and Enterprise SSO. None can be relinked after account creation.

Warning: Deleting your account while a Wispr-billed subscription is active cancels it immediately with no refund, not even prorated. Cancel and request any refund from support before deleting. Deleting your Wispr account does not cancel App Store or Google Play subscriptions — cancel those separately through Apple or Google, or billing continues.

  1. Save anything you want to keep — nothing carries over (see What data doesn't transfer).

  2. Cancel the old subscription and request any refund first (see Billing and subscriptions).

  3. Delete your account:

    1. iOS: Settings → Account → Delete Account (in red, at the bottom), then confirm the alert. Delete Account sits next to Sign Out; Sign Out affects only that device, while Delete Account signs you out everywhere.

    2. Desktop: use the account deletion option in the web or desktop account area, or contact support.

    3. Android: not available in the app — contact support.

  4. Sign in with the email or sign-in method you want going forward. Desktop uses a single Sign in button that opens your browser, where you choose Google, Apple, Microsoft, email, or SSO.

  5. Purchase a new subscription on the new account to continue on a paid plan.

  6. Re-add your dictionary entries and snippets. They sync to all devices signed into the new account.

Note: Deletion cancels your account record and any active subscription immediately; stored data such as audio and usage history is cleaned up afterward and may take longer to disappear. Signing out on desktop clears local app data — cached settings, stats, voice profile, and dictionary caches — even if the sign-out reports an error; pending meeting and note data syncs up first. Signing out on iOS also signs out the Flow keyboard extension.

Billing and subscriptions

Cancellation and refunds depend on where you bought the subscription.

Subscribed directly through Wispr (web or desktop app)

Contact support before deleting your old account to cancel or request a refund. Support may offer a full refund, a prorated refund for the unused portion of your billing period, or cancellation without a refund. Refunds are only available through support.

On desktop, Manage subscription opens an external billing portal where cancellation happens; there is no in-app cancel button.

Subscribed through the App Store (Apple)

Apple manages App Store billing, cancellations, and refunds. Cancel through iOS Settings → your name (Apple ID) → Subscriptions → Wispr Flow → Cancel Subscription, and request refunds at reportaproblem.apple.com. Wispr Support can't refund or transfer App Store purchases.

The iOS Plans screen shows Cancel while subscribed and Resubscribe once cancelled; this button appears only for App Store subscribers.

Tip: Tapping Cancel in Plans opens Apple's Manage Subscriptions sheet directly, so you can skip iOS Settings.

Note: Eligible students may see a "Student — Free / Claim for $0" promo card on the iOS Plans screen, including some who already hold a paid App Store student subscription. Check this before deleting and recreating an account.

Billed through Wispr but using iOS

The iOS Plans screen shows Go to the desktop app to manage plan instead of a cancel button. Manage the subscription from the desktop app.

Using Wispr Flow on Android

The Android app has no subscription management; the Account screen shows your plan as a read-only badge ("Basic", "Pro Plan", "Pro Trial", "Enterprise"). Tapping the profile card opens Edit Profile (name only), not plan management. Manage your subscription where you bought it:

  • Web/desktop: Wispr Flow desktop app → Settings → Plans and Billing → Manage subscription.

  • Google Play: Play Store → your profile → Payments & subscriptions → Subscriptions → Wispr Flow.

Contact support if you're unsure where your subscription lives.

Team and Enterprise admins

Admins use Manage billing, which opens the Wispr admin portal for seats, payment, and cancellation.

FAQs

Can support change my email for me?

No — not even support can change the email or sign-in method on an existing account. Create a new account instead. Edit Profile on iOS and Android edits first and last name only; email is shown but not editable.

Can I delete my account from the Android app?

No. Delete it from the iOS app, the desktop app, or contact support.

Will I keep my referral credits?

No. Referral credits are permanently deleted with your account and can't be transferred. Earn new credits by sharing the referral link on your new account.

Use a different email for the new account: invites to already-registered addresses are rejected, so reusing the old email can block referrers from inviting you.

Note: App Store subscribers can give referral credit but not receive it. Only Wispr web/desktop subscribers receive referral rewards.

I'm an Enterprise admin — can I delete my account?

Contact support before deleting. If other members remain in your enterprise, assign another admin first; if you're also the paying admin, payment must move to another admin. Both transfers are support-assisted.

Non-admin members can delete without a transfer, and so can you if billing sits with a different admin. If you're the only admin with no other members, the enterprise is disbanded automatically on deletion and your subscription is cancelled with no refund.

What happens when I sign out on Android?

Android asks you to confirm "Sign out and delete transcripts?", then deletes all transcripts on that device. Android transcripts are local-only, so signing out removes the only copies. Sign-out completes even if transcript deletion fails, and it resets device-level onboarding, so the next account signing in on that device restarts onboarding.

What data doesn't transfer to my new account?

Nothing transfers automatically. None of the following carry over:

  • Account data, settings, and preferences

  • Dictionary entries and snippets

  • Dictation stats (word count, words per minute) and transcription history

  • Billing history and subscription status

  • Flow Notes text; images shared with other notes may persist. With notes cloud sync off, notes only ever existed on the device that created them.

  • Team membership

  • Referral credits (permanently deleted, unrecoverable)

  • Manual Writing Styles, tone preferences, and dictation voice preferences

  • HIPAA BAA signing status — re-sign on the new account

Still need help?

Contact support if:

  • You subscribed through Wispr and need help cancelling or getting a refund.

  • You're on Android and need your account deleted.

  • You're an Enterprise admin transferring admin or billing ownership.

Include your current account email, your platform, and your subscription channel (Wispr, App Store, or Google Play). Most billing questions are resolved in one reply.