Restore purchases on Wispr Flow for iOS

Free or trial users

Follow these steps to restore an active App Store subscription:

1. Open Wispr Flow on your iPhone.

2. Open the in-app paywall. Tap the Menu (hamburger) icon and look for the upgrade button — its label may read "Upgrade" or "Get Unlimited Words." If you don't see it, go to Account → Manage plan instead.

3. Tap "Restore Purchases" at the bottom of the paywall.

4. Wait for the result. Wispr Flow will show one of the alerts described below — match it to the section in "Understanding the alerts" to know what to do next.

Paid users

If you're already a paid subscriber, you can still reach the paywall via Account → Manage plan and tap Restore Purchases there. Signing out and back in is often more reliable, because it forces a fresh subscription re-check:

1. Sign out of Wispr Flow, then sign back in. Wispr Flow will re-detect your subscription automatically. If your access is restored, you're done.

2. Contact support if your subscription still isn't recognized.

"Entitlement Found" (success)

Your subscription was found and reactivated. The alert body names the specific subscription that was restored — for example, "Entitlement: Wispr Flow Pro Monthly." Tap OK and the paywall closes. No further action needed.

"No Active Subscription Found"

The alert reads: "We couldn't find an active subscription to restore for this Apple ID. If you purchased with a different Apple ID or the subscription has expired, please try that account or contact support@wispr.ai."

This usually means one of two things:

• You're signed into a different Apple ID than the one you originally subscribed with.

• Your subscription has lapsed or been cancelled.

To fix it:

1. Confirm the correct Apple ID is signed in. Open iOS Settings and tap your name at the top.

2. Check your subscription status at iOS Settings → your name → Subscriptions. If Wispr Flow isn't listed as active, your subscription has lapsed.

3. Tap Restore Purchases again once the correct Apple ID is active. If the success alert appears, you're done.

If you believe you have an active subscription but this alert keeps appearing, contact support with your Apple ID email address.

"Purchase Found, Sync Needed"

The alert reads: "We found a purchase on this Apple ID, but couldn't sync your Wispr Flow subscription right now. Please check your connection and try restoring again, or contact support@wispr.ai if it keeps happening."

Wispr Flow detected a purchase on your Apple ID but couldn't sync it to your Wispr Flow account. This usually clears up on retry, especially after a network change or a brief wait.

To fix it:

1. Tap OK to dismiss the alert.

2. Confirm your internet connection is stable.

3. Tap Restore Purchases again. If the success alert appears, you're done.

4. Sign out and back in if the alert persists, then retry. Contact support with the email shown in the alert if it still fails.

"Subscription Linked to Another Account"

The alert reads: "This Apple ID subscription is already linked to a different Wispr Flow account. Please sign in with the account that originally purchased this subscription, or contact support@wispr.ai for help."

App Store subscriptions are permanently linked to the Wispr Flow account they were first activated with. You'll see this alert if your Apple ID's subscription was originally tied to a different Wispr Flow account.

To fix it:

1. Tap OK to dismiss.

2. Go to your Account screen and sign out.

3. Sign in with the original Wispr Flow account that owns this subscription.

4. Open the paywall again and tap Restore Purchases. The success alert confirms it worked.

If you're not sure which Wispr Flow account owns the subscription, contact support with your Apple ID email address.

"Restore Failed"

The alert reads: "We couldn't restore your purchase. Please try again or contact support@wispr.ai."

To fix it:

1. Tap OK to dismiss.

2. Confirm your network connection works.

3. Tap Restore Purchases again. If the success alert appears, you're done.

4. Contact support if the failure repeats.

Can I transfer my subscription to a different Wispr Flow account?

App Store subscriptions are permanently linked to the Apple ID and Wispr Flow account they were first activated with. Sign in with the original account to use your subscription, or contact support for help identifying it.

I saw an alert from a previous restore attempt — is it still relevant?

Any alert you see reflects your most recent restore attempt. If you're unsure, dismiss it, update Wispr Flow if an update is available, and tap Restore Purchases again.

The support email in the alert isn't tappable. How do I contact support?

Read the address (support@wispr.ai) from the alert, dismiss it with OK, then open Mail and start a new message manually. You can also reach us via wisprflow.ai/support.

How do I change or cancel my Apple subscription?

Go to Account → Manage plan. Existing subscribers can open Apple's native Manage Subscriptions sheet from there to change or cancel the Apple-side subscription.

Is Restore Purchases available on Mac or other platforms?

Restore Purchases applies to iOS only. Subscription management on other platforms works differently.