Getting help with Wispr Flow: reporting, flagging, and contacting support

Last updated: June 5, 2026

Available on: Mac, Windows, iOS, Android

Need to report a bug, share a feature idea, or flag a bad transcription? This guide shows you exactly where each option lives in Flow and what to include for the fastest resolution.

Action

Purpose

Who sees it

Response?

Report an issue

Report bugs or errors

Support team

Yes, direct response

Share feedback

Ideas or feature requests

Product team

No reply, informs roadmap

Flag a transcript

Improve transcription accuracy

Wispr Flow team (used to improve the model)

No reply, used for model training

How to report an issue

Use this when something isn't working correctly. The support team reviews every report and responds directly. Flow automatically attaches your app version and system details. When you flag a specific transcript on iOS, Flow also includes the transcript, the audio, and recent logs.

Mac / Windows

Follow these steps in the desktop app:

  1. Open Wispr Flow.

  2. Click the Help button in the sidebar, then click Talk to support.

  3. Select the Report an issue tab.

  4. Choose a request type (Issue, Billing, or Account & Data Management).

  5. Describe what went wrong. Optionally attach an image (PNG, JPEG, BMP, or WebP, 1 file max, 10 MB limit).

  6. Click Send message. A Feedback sent! toast confirms your report. If submission fails, Flow copies your message to your clipboard so you can try again.

Tip: On Mac, press Cmd+/ to open Talk to support from the menu bar. Press Cmd+Enter (Mac) or Ctrl+Enter (Windows) to submit.

Note: If you select Billing, a Discount Request dropdown appears with options for Education (not student), Student, Non-Profit, Military, Senior Citizen, or Accessibility Support. Selecting any discount type requires attaching a verification image.

iOS

Follow these steps in the iOS app:

  1. Open the Wispr Flow app.

  2. Tap the menu icon to open the side menu, then tap Talk to Support.

  3. Select the Report an Issue tab.

  4. Choose a request type (Issue, Billing, or Account Management).

  5. Describe what went wrong. The Send button activates once a request type and description are entered.

  6. Tap Send. On success, the sheet dismisses with a Message sent toast.

Note: The iOS support form is text-only and does not support image attachments.

Android

Follow these steps in the Android app:

  1. Open the Wispr Flow app.

  2. Tap the menu icon at the top of the home screen to open the dashboard drawer.

  3. Tap Report an issue.

  4. Select a request type (Issue, Billing, or Account management).

  5. Describe what went wrong. Optionally tap Attach to add an image (PNG, JPEG, BMP, or WebP, max 10 MB).

  6. Tap Send. A Sent successfully! notification confirms your report.

How to share feedback

Use this for ideas and feature requests. The product team reviews all feedback but does not send direct replies.

Mac / Windows

Follow these steps in the desktop app:

  1. Open Talk to support from the Help menu.

  2. Select the Share feedback tab.

  3. Describe your feedback. Optionally attach an image.

  4. Click Send message.

iOS

Follow these steps in the iOS app:

  1. Open Talk to Support from the side menu.

  2. Select the Share feedback tab.

  3. Describe your feedback.

  4. Tap Send.

Note: Image attachments are not available in the iOS feedback form.

Android

Follow these steps from the Android home screen:

  1. Tap the menu icon at the top of the home screen to open the dashboard drawer.

  2. Tap Share feedback.

  3. Describe what's working well and what could be improved.

  4. Attach an image if helpful (PNG, JPEG, BMP, or WebP, max 10 MB).

  5. Tap Send. A confirmation notification appears when your feedback is sent.

Note: The Feedback/Report screen opens to the Share feedback tab by default. Image attachment is available on both tabs.

How to flag a transcript

Flagging helps improve Flow's transcription accuracy. You won't receive a direct reply, but flagged transcripts are used for model training.

Warning: Flagged transcripts may be reviewed by the Wispr Flow team. Only flag transcripts you're comfortable sharing.

Mac / Windows

Follow these steps in the desktop app:

  1. Find the transcript in the transcript popup or history panel.

  2. Click the flag icon next to the transcript. The flag icon appears on all entries, including failed transcriptions.

  3. Describe what you expected instead (required).

  4. Click Send report.

iOS

Follow these steps in the iOS app:

  1. Go to your transcript history.

  2. Long-press the transcript with the error.

  3. Tap Report from the context menu.

  4. Add notes explaining what was wrong (optional).

  5. Tap Send.

Tip: Swiping left on a transcript row also exposes Report, Retry, and Copy (if text is present). Delete is only accessible from the long-press context menu.

Android

Follow these steps in the Android app:

  1. Find the transcript in your transcript log on the home screen.

  2. Tap the Report button on the transcript card.

  3. Describe what you expected instead.

  4. Tap Send.

Note: The Report button only appears on successfully transcribed entries. Failed transcriptions show a three-dot menu with Retry and Delete options instead.

If you can't sign in or Flow has crashed

If you can't reach the in-app forms, the desktop app offers two fallback paths.

Submit feedback before logging in

  1. Click the Help button on the login or account creation screen. A Send a message to the Flow team dialog opens.

  2. Enter your Name and Email so the support team can respond. Both fields are required.

  3. Describe the issue. Optionally attach an image.

  4. Click Submit. If submission fails, Flow copies your message to the clipboard so you can try again.

Contact support from the error recovery screen

If Flow crashes, an error recovery screen appears with the message Flow hit a snag — Your data is safe and we're looking into the issue. From this screen:

  • Restart Flow: Restarts the app.

  • Contact support: Opens an email to support@wisprflow.ai with the subject pre-filled as Flow Desktop Error.

Tips for faster resolution

When reporting an issue, include:

  • Steps to reproduce: Exact actions that trigger the issue.

  • Expected vs. actual: What you expected vs. what happened.

  • Frequency: How often the issue occurs.

  • Screenshots: Any error messages or visual issues.

For transcription issues, also include:

  • Incorrect text: The exact text Flow transcribed.

  • What you said: What you actually said.

  • Environment: Quiet room, background noise, or external microphone.

  • Patterns: Whether the issue happens with certain words or in certain apps.

Note: If you see a Helper Loading Error notification on Mac or Windows, antivirus software or installation restrictions can be a factor. Include the name of any antivirus or security software you have installed and, on Windows, where you installed Wispr Flow from (Microsoft Store or the website).

Common issues

Bugs fixed in recent updates

The following issues have been fixed in recent versions of Wispr Flow. Update to the latest version to resolve them:

  • "Failed to send report" error when flagging a recent transcript (Mac/Windows): Flagging a transcript immediately after dictating it could intermittently fail with "Failed to send report. Please try again or notify support." Flow now waits until the transcript is fully saved before submitting the report.

  • Privacy setup screen stuck on a loading spinner (iOS): After force-quitting and relaunching the app during initial privacy setup, the Your data is safe screen could get stuck on a loading spinner. The setup screen now loads correctly after a relaunch.

  • Wrong privacy message during iOS setup for non-organization accounts: Users without an organization account could incorrectly see a message saying their organization had chosen a privacy mode for them. These users now correctly see the Choose how Flow handles your voice and text screen.

  • Flow Bubble animation glitch on Android: A tap animation glitch caused the Flow Bubble to shrink before expanding at the start of a recording. The bubble now responds smoothly when you tap to start dictating.

  • Dictated text not appearing in the target field (Android): Text dictated with Flow could fail to appear in the app or field you were typing into. Flow now detects and recovers from this automatically.

  • Send button on the Report Transcription screen not full-width (Android): The Send button now spans the full width of the screen, matching other buttons in the app.

  • Helper Loading Error notification (Mac/Windows): A background component sometimes failed to launch (often due to antivirus or sandbox restrictions). Flow now automatically retries to launch the helper. If it still fails, you'll see a Flow is having trouble starting notification with Restart Flow and Contact us actions.

  • App fails to launch or crashes on Windows: A graphics-related crash could prevent the app from launching.

  • Dictation completely unavailable on Windows: A background process would crash repeatedly on startup, showing a persistent failure notification and preventing dictation in any app.

  • "Process restarted" error on app startup: A bug triggered this error every time the desktop app launched, followed by a timeout a few seconds later.

  • App crashes during navigation on Android: The app could crash when signing in or out, completing onboarding, granting accessibility permissions, opening a link, or pressing the back button.

  • App crashes when deleting a transcript or scrolling quickly (Android): The app could crash on the Home screen when deleting a transcript or scrolling rapidly through the transcript list.

  • App crashes when unlocking the screen (Android): The app could crash when unlocking the device screen on Android 13 and later.

  • App crashes on launch (iOS): A bug could crash the app during startup, typically on the onboarding screen.

FAQs

What's the difference between reporting an issue and flagging a transcript?

Report an issue when you need help from the support team — they'll respond directly. Flag a transcript when Flow transcribed something incorrectly — this helps train the model, but you won't receive a response.

Will I get a response to my feedback?

Not directly. The product team reviews all feedback to inform roadmap decisions, but they don't send individual replies. If you need a response, use Report an issue instead.

Can I attach files on mobile?

On Android, yes — you can attach images (PNG, JPEG, BMP, WebP, max 10 MB). On iOS, the support form is text-only and does not support attachments.

Still stuck?

Email support@wisprflow.ai if:

  • You can't submit a report or feedback through the in-app form.

  • You need to follow up on a previously submitted issue.

  • The error recovery screen keeps appearing after restarting Flow and updating to the latest version.

Include your platform, app version, and a description of what you've already tried. Most issues are resolved in one reply.