Getting help with Wispr Flow: reporting, flagging, and contacting support

Last updated: September 13, 2026

Available on: Mac, Windows, iOS, Android

Need to report a bug, share a feature idea, or flag a bad transcription? Here's where each option lives in Flow and what to include for the fastest resolution.

Action

Purpose

Who sees it

Response?

Report an issue

Bugs or errors

Support team

Yes, direct response

Share feedback

Ideas or feature requests

Product team

No reply, informs roadmap

Flag a transcript

Transcription accuracy

Wispr Flow team

No reply, improves accuracy

How to report an issue

Flow attaches your app version, system details, and diagnostic information automatically.

Mac / Windows

  1. Click the Help button in the sidebar, then Talk to support.

  2. Select the Report an issue tab.

  3. Choose a request type: Issue, Billing, or Account & Data Management.

  4. Describe what went wrong, and optionally attach one image (PNG, JPEG, BMP, or WebP, 10 MB max).

  5. Click Send message. A Feedback sent! toast confirms your report; if submission fails, Flow copies your message to your clipboard so you can retry.

Tip: On Mac, press Cmd+/ to open Talk to support from the menu bar. Submit with Cmd+Enter (Mac) or Ctrl+Enter (Windows).

Note: Selecting Billing adds a Discount Request dropdown, defaulting to No discount. All six categories — Education (not student), Student, Non-Profit, Military, Senior Citizen, and Accessibility Support — require an attached verification image.

iOS

  1. Tap the menu icon to open the side menu, then tap Talk to Support.

  2. Select the Report an Issue tab.

  3. Choose a request type: Issue, Billing, or Account management.

  4. Describe what went wrong. Send activates once a request type and description are entered.

  5. Tap Send. A Message sent toast confirms your report.

Note: The iOS form is text-only — no image attachments. The Account screen's Get in touch section also has Report an issue and Leave feedback buttons that open a simpler form, and the side menu holds a Help Center link that opens docs.wisprflow.ai in your browser.

Android

  1. Tap the menu icon at the top of the home screen to open the dashboard drawer.

  2. Tap Report an issue.

  3. Select a request type: Issue, Billing, or Account management.

  4. Describe what went wrong, and optionally tap Attach to add one image (PNG, JPEG, BMP, or WebP, 10 MB max).

  5. Tap Send. A Your report was sent. notification confirms your report.

Note: Sending continues if you background the app or leave the screen; the confirmation or a Couldn't send your report. Please try again. toast appears wherever you are. There's no automatic retry, but your draft is kept — tap Send again. An unreadable or oversized image produces Couldn't read your image, so nothing was sent., keeps your text, and removes the image so you can resend without it. Pre-send attachment errors appear as toasts: Image format not supported. Please use PNG, JPEG, BMP, or WebP., Image too large. Max size is 10MB., or Could not read image. Please try again.

Note: Only one report and one feedback submission can be in flight at a time. Reopening the screen during an earlier send shows Still sending your last issue report. or Still sending your last feedback message. and keeps the form locked.

How to share feedback

Use this for ideas and feature requests.

Mac / Windows

  1. Click the Help button in the sidebar, then Talk to support.

  2. Select the Share feedback tab.

  3. Describe your feedback, and optionally attach an image.

  4. Click Send message.

iOS

  1. Tap the menu icon, then Talk to Support.

  2. Select the Share feedback tab.

  3. Describe your feedback. This tab needs description text only.

  4. Tap Send.

Note: Image attachments are not available in the iOS feedback form.

Android

  1. Tap the menu icon at the top of the home screen to open the dashboard drawer.

  2. Tap Share feedback. The Feedback/Report screen opens to this tab by default.

  3. Describe what's working well and what could be improved.

  4. Attach an image if helpful (PNG, JPEG, BMP, or WebP, 10 MB max).

  5. Tap Send. A confirmation notification appears when your feedback is sent.

Note: Background sending and image-size behavior match Report an issue on Android.

How to flag a transcript

Flagging improves Flow's transcription accuracy.

Important: Flagged transcripts may be reviewed by the Wispr Flow team. Only flag transcripts you're comfortable sharing.

Mac / Windows

  1. Find the transcript in your History panel (Hub → Home).

  2. Click the flag icon next to the transcript. It appears on all entries, including failed transcriptions.

  3. Describe what you expected instead (required) in the feedback box.

  4. Click Send feedback. On success the dialog closes with a confirmation toast; on failure it stays open so you can retry.

iOS

  1. Go to your transcript history.

  2. Long-press the transcript entry, or swipe left and tap Play to open the playback detail screen and tap the ⋯ menu.

  3. Tap Report.

  4. Add notes explaining what was wrong (optional).

  5. Tap Send.

Tip: The long-press menu and the playback screen's ⋯ menu both offer Copy, Retry, Report, and Delete. Swiping left on a history row reveals Copy (closest to the content), Play (when audio is available), Flag, and Retry.

Android

  1. Find the transcript in your transcript log on the home screen. Failed transcriptions are saved to history too.

  2. Tap the Report pill on the transcript card. Audio is attached automatically if it was recorded.

  3. Describe what you expected instead.

  4. Tap Send.

Tip: A successful card's three-dot menu holds Retry and Delete. A failed card's menu shows Retry Transcript and Delete when audio is available, or Delete only when it is not.

Note: A transcript report automatically includes your email, the raw and formatted text, the pasted result, its status, the audio file if still on the device, your selected languages, device/OS details, recent app logs, and the transcript's start date — only the comment needs typing.

Note: Flagging requires the transcript to upload first. If the upload fails, the report isn't sent and Flow asks you to try again (on iOS: Unable to upload this transcript before sending the report. Please try again.). Retry once you're back online and signed into the right account.

If you can't sign in or Flow has crashed

Submit feedback before logging in

  1. Click the Help button on the login or account creation screen to open the Send a message to the Flow team dialog.

  2. Enter your Name and Email — both required so support can respond.

  3. Describe the issue, and optionally attach an image.

  4. Click Submit. If submission fails, Flow copies your message to the clipboard so you can retry.

Contact support from the error recovery screen

If Flow crashes, the Flow hit a snag screen offers Restart Flow and Contact support, which opens an email to support@wisprflow.ai with the subject pre-filled as Flow Desktop Error.

Note: These desktop notifications also offer a Contact us action: Flow is having trouble starting, Flow is having trouble loading, audio system failures, database errors, storage full, failed sign-in, and checkout errors.

Tips for faster resolution

When reporting an issue, include:

  • Steps to reproduce: Exact actions that trigger the issue, and how often it occurs.

  • Expected vs. actual: What you expected vs. what happened.

  • Screenshots: Any error messages or visual issues.

For transcription issues, also include:

  • Incorrect text: The exact text Flow transcribed, and what you actually said.

  • Environment: Quiet room, background noise, or external microphone.

  • Patterns: Whether it happens with certain words or in certain apps.

Note: For a Helper Loading Error notification on Mac or Windows, include the name of any antivirus or security software you have installed and, on Windows, where you installed Wispr Flow from (Microsoft Store or the website).

FAQs

What's the difference between reporting an issue and flagging a transcript?

Report an issue when you need help from the support team — they respond directly. Flag a transcript when Flow transcribed something incorrectly; it improves accuracy but gets no reply.

Will I get a response to my feedback?

No. The product team reviews all feedback to inform roadmap decisions. If you need a response, use Report an issue instead.

If I edited a Notetaker transcript line, will my correction be included in a quality report?

No. Quality reports always reference the original transcript wording, not your edited version, so the team can identify the underlying transcription issue.

Can I send my log files to help troubleshoot an issue?

Log files are not stored locally in the released version of Wispr Flow, so there are none to send. Flow includes diagnostic information with every support submission automatically.

Still stuck?

Email support@wisprflow.ai if:

  • You can't submit a report or feedback through the in-app form.

  • You need to follow up on a previously submitted issue.

  • The error recovery screen keeps appearing after restarting Flow.

Include your platform, app version, and what you've already tried. Most issues are resolved in one reply.