Getting help with Wispr Flow: reporting, flagging, and contacting support

Last updated: April 30, 2026

Available on: Mac, Windows, iOS, Android

Need to report a bug, share a feature idea, or flag a transcription error? This guide shows you exactly where to find each option and what to include for the fastest resolution.

Action

Purpose

Who sees it

Response?

Report issue

Report bugs or errors

Support team

Yes, direct response

Share feedback

Ideas or feature requests

Product team

No reply, informs roadmap

Flag transcript

Improve transcription model

ML team

No reply, used for training

How to report an issue

Use this when something isn't working correctly. The support team reviews every report and responds directly. Flow automatically attaches your app version, system details, and recent logs — including what was transcribed, how it was formatted, and what was pasted into the target field — to help diagnose issues faster.

Mac / Windows

  1. Open Wispr Flow.

  2. Click the Help button in the sidebar, then click Talk to support.

  3. Select the Report an issue tab.

  4. Choose a request type (Issue, Billing, or Account & Data Management).

  5. Describe what went wrong. Optionally attach an image (1 file max, 10 MB limit — PNG, JPEG, BMP, or WebP).

  6. Submit your report. A confirmation appears when it's sent. If submission fails, your text is copied to the clipboard so you can try again.

Tip: On Mac, press Cmd+/ to open Talk to support directly from the menu bar. Press Cmd+Enter (Mac) or Ctrl+Enter (Windows) to submit.

Note: If you select Billing, a Discount Request dropdown appears with options for Education (not student), Student, Non-Profit, Military, Senior Citizen, or Accessibility Support. Selecting any discount type requires attaching a verification image.

iOS

  1. Open the Wispr Flow app.

  2. Tap the menu icon to open the side menu, then tap Talk to Support.

  3. Select the Report an Issue tab.

  4. Choose a request type (Issue, Billing, or Account Management).

  5. Describe what went wrong.

  6. Tap Send. The button activates only after a request type and description are entered.

Note: The iOS support form is text-only and does not support image attachments.

Android

  1. Open the Wispr Flow app.

  2. Tap the menu icon at the top of the home screen to open the dashboard drawer.

  3. Tap Report an issue.

  4. Select a request type (Issue, Billing, or Account management).

  5. Describe what went wrong. Optionally tap Attach to add an image (PNG, JPEG, BMP, or WebP, max 10 MB).

  6. Tap Send. A "Sent successfully!" notification appears when your report is sent. If submission fails, you'll see "Failed to send. Please try again."

How to share feedback

Use this for ideas and feature requests. The product team reviews all feedback but does not send direct replies.

Note: You can also use the feedback form on any platform.

Mac / Windows

  1. Open Talk to support from the Help menu.

  2. Select the Share feedback tab.

  3. Describe your feedback. Optionally attach an image.

  4. Submit your feedback.

iOS

  1. Open Talk to Support from the side menu.

  2. Select the Share feedback tab.

  3. Describe your feedback.

  4. Tap Send.

Note: Image attachments are not available in the iOS feedback form.

Android — from the menu

  1. Tap the menu icon at the top of the home screen to open the dashboard drawer.

  2. Tap Share feedback.

  3. Describe what's working well and what could be improved.

  4. Attach an image if helpful (PNG, JPEG, BMP, or WebP, max 10 MB).

  5. Tap Send. A confirmation notification appears when your feedback is sent.

Android — from the review nudge card

Once you've dictated 1,000 or more words, a review nudge card may appear on the Home screen with a Leave Feedback button.

  1. Tap Leave Feedback on the review nudge card.

  2. Type your feedback (up to 2,000 characters).

  3. Tap Submit. If an error occurs, dismiss the message or try submitting again.

Note: Dismiss the nudge card by tapping the X button or tapping outside the card. Once dismissed, it won't reappear.

How to flag a transcript

Flagging helps improve Flow's transcription accuracy. You won't receive a direct reply, but flagged transcripts are used for model training.

Warning: Flagged transcripts may be reviewed by the Wispr Flow team. Only flag transcripts you're comfortable sharing.

Mac / Windows

  1. Find the transcript in the transcript popup or history panel.

  2. Click the flag icon next to the transcript. The flag icon appears on all entries, including failed transcriptions.

  3. Describe what you expected instead (required).

  4. Click Submit.

Note: The dialog is titled "Report to Improve Model." If you need a direct response, use Report an issue instead.

iOS

  1. Go to your transcript history.

  2. Long-press the transcript with the error.

  3. Tap Report from the context menu.

  4. Add notes explaining what was wrong (optional).

  5. Tap Submit.

Tip: Swipe left on a transcript to quickly access Report and Retry actions.

Android

  1. Find the transcript in your transcript log on the home screen.

  2. Tap the report button on the transcript card.

  3. Describe what you expected instead.

  4. Tap Send.

Note: The report button only appears on successfully transcribed entries. Failed transcriptions show only a three-dot menu with Retry and Delete options.

How to get help if you can't sign in or Flow has crashed

If you can't reach the in-app forms, desktop offers two fallback paths.

Submit feedback before logging in

  1. Click the Help button on the login or account creation screen.

  2. Enter your Name and Email so the support team can respond.

  3. Describe the issue. Optionally attach an image.

  4. Click Submit.

Contact support from the error recovery screen

If Flow crashes, an error recovery screen displays "Flow hit a snag" with the subtitle "Your data is safe and we're looking into the issue." From this screen:

  • Restart Flow: Restarts the app.

  • Contact support: Opens an email to support@wisprflow.ai with the subject pre-filled as "Flow Desktop Error."

Note: If you're on Windows and seeing crashes on startup, update to the latest version before contacting support — this often resolves the issue.

Tips for faster resolution

When reporting issues, include:

  • Steps to reproduce: Exact actions that trigger the issue.

  • Expected vs. actual: What you expected vs. what happened.

  • Frequency: How often the issue occurs.

  • Screenshots: Any error messages or visual issues.

For transcription issues specifically:

  • Incorrect text: The exact text Flow transcribed.

  • What you said: What you actually said.

  • Environment: Quiet room, background noise, or external microphone.

  • Patterns: Whether the issue happens with certain words or in certain apps.

Note: On Android, Flow automatically captures additional detail with each report — including the raw transcribed text, the formatted version, and what was pasted — so you don't need to include these manually.

Note: If you see a "Helper Loading Error" notification on Windows, also include the name of any antivirus or security software you have installed, and whether you installed Wispr Flow from the Microsoft Store or directly from the website.

Common issues

Bugs fixed in recent updates

The following issues have been fixed in recent versions of Wispr Flow. Update to the latest version to resolve them:

  • Dictated text not appearing in the target field on Android: In some cases, text dictated with Flow would fail to appear in the app or field you were typing into. Flow now detects and recovers from this automatically.

  • Error when submitting feedback with an attached image: A bug in the feedback form caused submissions with attachments to fail. Resubmit your feedback with the image attached after updating.

  • Tapping "Rate us 5 stars" on Android didn't open the Play Store review sheet: The Google Play review sheet could fail to appear or be silently dismissed when tapping to rate the app, including on subsequent taps and on Samsung and Xiaomi devices. The review sheet now appears reliably every time you tap to rate.

  • Send button on the Report Transcription screen on Android was not full-width: The Send button now spans the full width of the screen, matching other buttons in the app.

  • Feedback dialog dismissed when rotating the device on Android: Rotating your device while submitting feedback through the review prompt would dismiss the dialog. The feedback dialog now stays visible through device rotation.

  • "Helper Loading Error" notification on Windows: Antivirus software or certain installation methods could prevent a background component from launching. If the error persists after updating, contact support with your antivirus software name and installation method.

  • App fails to launch or crashes on Windows: A graphics-related crash could prevent the app from launching.

  • Dictation completely unavailable on Windows: A background process would crash repeatedly on startup, showing a persistent failure notification and preventing dictation in any app.

  • "Process restarted" error on app startup: A bug triggered this error every time the desktop app launched, followed by a timeout a few seconds later.

  • App crashes during navigation on Android: The app could crash when signing in or out, completing onboarding, granting accessibility permissions, opening a link, or pressing the back button.

  • App crashes when deleting a transcript or scrolling quickly on Android: The app could crash on the Home screen when deleting a transcript or scrolling rapidly through the transcript list.

  • App crashes when unlocking the screen on Android: The app could crash when unlocking the device screen on Android 13 and later.

  • App crashes on launch on iOS: A bug could crash the app during startup, typically on the onboarding screen.

FAQs

What's the difference between reporting an issue and flagging a transcript?

Report an issue when you need help from the support team — they'll respond directly. Flag a transcript when Flow transcribed something incorrectly — this helps train the model but you won't receive a response.

Will I get a response to my feedback?

Not directly. The product team reviews all feedback to inform roadmap decisions, but they don't send individual replies. If you need a response, use Report an issue instead.

Can I attach files on mobile?

On Android, yes — you can attach images (PNG, JPEG, BMP, WebP, max 10 MB). On iOS, the support form is text-only and does not support attachments.

Still need help?

Email support@wisprflow.ai if:

  • You're unable to submit a report or feedback through the in-app form.

  • You need to follow up on a previously submitted issue.

  • The error recovery screen keeps appearing after restarting Flow and updating to the latest version.

Include your platform, app version, and a description of what you've already tried. Most issues are resolved in one reply.