Data requests: get a copy of your data or ask us to delete it

Available on: Mac, Windows, iOS and Android.

Ask for a copy of the personal data we hold about you, or ask us to delete it, with or without closing your account. Start with the option that matches what you want.

Choose the right option

What you want	What to do
Get a copy of your data	Request an export in the Mac or Windows app.
Delete your account and everything in it	Delete your account in the app.
Delete your content but keep using Flow	Contact support and ask for a data deletion.

Get a copy of your data

Request an export in the Mac or Windows app. On iPhone and Android, contact support to request a copy. We build a single archive and make it available to download while you are signed in; we do not email the archive itself, but we email you whenever an export is requested on your account.

Timing: most archives are quick; a large account can take a few hours.
Availability: the download stays available for 30 days, then expires and you request a new one.
One at a time: cancel the current request to start again, and expect a short wait between requests.

Important: Anyone signed in to your account can request an export. If you receive an export email you did not request, cancel the request and secure your account.

Delete your account and its data

This removes your account along with your dictation history, audio, meeting content, notes, dictionary, preferences and usage history, and revokes connected integrations. We also instruct the providers that process data on our behalf to delete it.

Warning: Deleting your account cancels an active Wispr-billed subscription immediately, with no refund, not even a prorated one. Contact support before you delete if you want a refund.

Before you start

App Store and Google Play billing: deleting your Wispr account does not cancel those subscriptions. Cancel with Apple or Google, or billing continues.
Local history: history on your other devices is not removed. Delete the app on each device.
Want a copy first: request the export and download it before you delete.

Delete your account

Mac and Windows

Open Settings, then Account.
Select Delete account and read the warning.
Type your exact account email.
Select Confirm.

iPhone

Open Menu, then Account.
Tap Delete account.
Confirm the alert.

Android

Android has no in-app deletion. Send us a request instead; this files a support ticket and does not delete the account on its own.

Open the dashboard drawer, then Report an issue.
Choose Account management.
Describe your request.
Select Send.

Note: Some deletions have a waiting period. During that wait, signing back in with a verified account identity cancels the deletion. Once final deletion starts, it cannot be canceled.

For the full walkthrough, see Manage your Flow account.

Delete your data but keep your account

Contact support and ask for a data deletion; this option is not self-serve. It removes your dictation history, audio, meetings, notes, dictionary entries, automations, learned preferences and other usage history held in Wispr's systems up to the time of your request, not activity after that point. Your account, sign-in and subscription stay active.

Warning: This is not reversible. Request and download your export before asking for the deletion.

Timing and what we keep

It may take up to thirty days for deletion to be completed. We confirm in writing once your request is done. Some records stay after a deletion, either because we are required to keep them or because they do not belong to your account alone:

Billing and invoice records.
A record of your data request, kept as proof that we acted on it.
Signed agreements, such as a HIPAA Business Associate Agreement.
Organization records, team dictionary contributions and shared support accounts, if you used Flow through an organization.

If you use Flow through work

If your organization provided your Flow account, your organization controls that data. Send your request to your admin or IT team; they contact us and we act on their instruction. If you contact us directly, we acknowledge your request and refer it to your organization.

Your organization can turn off self-serve exports, so the option may not appear for you. Deleting a work account can remove your seat and affect your organization's subscription, so it is usually not the right route.

Still need help?

Choose the account management request type, include your account email, and tell us what you want.

Mac and Windows: open Help, then Talk to support.
iPhone: open Menu, then Talk to Support.
Android: open the drawer, then Report an issue.