Customize notification preferences

Choose which tips, milestones, and team updates Flow sends you. Preferences are saved on the computer you set them on — repeat them on each computer you use.

Change a notification category

1. Open Settings → System → Notifications in Flow.

2. Turn off the categories you don't want, and leave the rest on.

Changes take effect immediately; there is no save step.

Team updates appears only for enterprise accounts, and a newly added category with no saved preference is enabled. Each toggle applies to the whole category — referrals can't be muted separately from word-count milestones — and muting stops future notifications in that category without deleting past ones or changing other categories.

On mobile, see Manage Flow notifications on iOS or use Android's system notification settings; these controls differ from the desktop categories.

Notifications you can't mute

Notifications outside these categories have no mute toggle and ignore category settings. Examples include:

• Access: Permission alerts, microphone hardware errors, and helper app failures.

• Billing: Trial-ending alerts for solo users on a personal trial, team and teammate trial-ending alerts, the post-trial grace notice, and loss-of-team-access alerts when a team's billing has been canceled, is unpaid, or has expired.

• Dictation: Text recovery, unformatted transcripts, transcription errors, microphone/no-audio errors, connection and service alerts, blocked shortcuts, admin-policy blocks and transcript-processing feedback.

• Notetaker: Recording failures, unavailable live transcripts, lost connections, pre-stop and silence warnings, auto-ended recordings with Undo, “Started by mistake,” recording check-ins, auto-hide confirmations with Undo, setup warnings, and the one-time Storage almost full alert during a recording.

Why a notification may not appear

During onboarding, only onboarding prompts, helper app failures, microphone/accessibility permission alerts and microphone hardware issues can appear, regardless of category preferences.

Flow shows one card at a time. Errors and alerts can replace another card; other cards wait until the active card finishes unless it allows replacement. Previous dismissals, appearance limits and related prompts can also prevent a notification.

Still stuck?

Contact support with your platform, the notification text, the category setting you chose, and what you tried if:

• A notification covered by a category you've turned off still arrives.

• You receive trial-ending alerts on a team with active, unchanged paid billing. Shortly after checkout, Flow can briefly treat a paid subscription as still in its grace period, and category settings cannot resolve erroneous trial alerts.