Team plans, trials and seat billing
Last updated: October 30, 2026
Available on: Mac and Windows, plus the web admin portal. Plan management on iPhone and iPad differs, as described below.
Team plans cover members through the organization's subscription, including while it is trialing. Check your trial eligibility and seat charges, then add billing before access ends.
Desktop Settings → Team serves members and admins, and the account-menu Manage team entry opens it for everyone. The portal's Billing page is admin-only.
Choose a team plan
Plan | What you get |
Pro | Unlimited dictation, shared dictionary and snippets, centralized billing and user management. |
Growth | Pro plus SSO and admin controls, paid by card monthly or annually. |
Enterprise | Growth plus advanced controls, custom terms and invoicing, arranged with sales. |
Desktop team cards show seats rather than a price, and Enterprise pricing is custom, so check pricing in the plan comparison, your account and any agreement. Checkout currency follows your connection's location and falls back to USD when it can't be determined, including on some VPN connections.
Check your trial
First eligible join: creating or joining a team can grant 14 days of Pro without a credit card; a sales-led pilot instead ends on its agreed date, which may be shorter or longer.
Once per person: team-trial eligibility is separate from personal trials, and joining another team grants no further full trial. An existing longer trial is preserved, but team-trial eligibility is still used.
Start date: the trial starts when you join the organization, not when you later choose a department. Department moves don't restart it, and trials are never applied retroactively.
Personal Pro subscribers: an active personal subscription gets no team trial. It stays in place if the organization has no live billing or you haven't selected a team; once you join a team with live billing, it is cancelled and you become a billed seat.
Trials turned off: no full team trial is granted. With live billing, members are billable immediately, with no trial or grace; without live billing, an existing personal trial remains and joining does not make you instantly billable. See Restore team access for the returning-member exception.
Joining an unbilled team is refused for App Store and in-app subscribers, and after you've used your team trial without an active personal subscription — in that case, pending invitations may be deleted rather than accepted. Without a subscription or an unused team trial, desktop also blocks team creation and directs you to Plans and Billing to upgrade. Join-request notices tell admins whether a requester has a 14-day trial available or will be billed on joining.
When the trial ends
Billing active: the trial converts to a paid seat without interruption.
No billing: access continues through a 3-day grace period. An admin must add billing by the displayed deadline; desktop's Add billing info card keeps Pro for your team, doesn't charge you until the trial ends, and opens the in-app payment summary.
Payment past due: members keep team access while payment retries continue. Cancelled or expired billing can lead to removal after the applicable trial and grace period.
Warning: After grace expires without billing, members can be removed to Flow Free, pending invitations are deleted and join requests rejected; removal need not happen at the exact deadline. An empty organization is disbanded: its configuration is kept for possible reactivation, but live subscriptions end immediately without refunds, domains are released, and pending invitations and requests are deleted.
Admins receive billing notices and see Payment Past Due or Subscription Cancelled banners in the portal. Members may get no in-app warning when billing is cancelled, unpaid or past due, so admins should check each member's deadline and payment status. Desktop's personal-plan past-due banner applies only to users outside a team.
Admins of card-billed teams get the final "your team may lose access" email 6 days after the payment fails; for invoice-billed enterprises it arrives once your own payment terms (such as Net 30, 45 or 55) have elapsed past the invoice due date. The clock runs from the original failure or due date — seat syncs, new invoices and other subscription changes don't restart it — and each team receives the final notice only once.
Add billing
Important: A personal Pro purchase does not pay for teammates. Read the warning shown when you join: joining can replace your personal plan, and joining an unbilled team can make you its payer, using your billing information for the team. Contact support about the transition before buying a second subscription.
Growth requires an organization, so solo buyers are directed to team creation first. A sales-reserved domain blocks creation — contact your representative or sales. Public email and shared domains cannot be claimed; the portal reports Cannot create organization with a public domain.
Open desktop Settings → Plans and Billing or, as an admin, Billing in the admin portal.
Select a plan or Add billing info.
Choose a billing cycle and, for Growth, Full seat or Dictation only.
Review the payment summary: plan, term, seats, per-seat price, subtotal and first charge.
Complete Stripe payment in your browser. Growth requires ticking the checkbox agreeing to the linked Master Services Agreement (MSA) and Data Processing Addendum (DPA) at checkout.
Return to Flow and check the updated subscription. Use Finished paying? Click to refresh if the plan hasn't updated, once the button is available.
The quote covers active billable members plus pending billable invitations, with a minimum of one seat; other team checkouts can require five seats. With remaining trial days, the first charge comes later; without them, the subtotal is charged immediately. An annual price shown per month is still billed annually.
Note: Growth's plan card and billing modal show By purchasing, you agree to our MSA and DPA with links to both documents, and your acceptance is recorded on the subscription. Pro purchases and billing-cycle switches use the Terms of Service only. If checkout doesn't open, Flow shows Couldn't start checkout. Try again.
If Growth options or prices are missing
On desktop, select Select plan on the combined Growth & Enterprise tile, then choose a purchase option to enable Upgrade. Its “from” price is the dictation-only rate.
If the portal shows Unable to load pricing. Please refresh., refresh before purchasing — its purchase button is disabled.
Switch a monthly team to annual billing
Admins of a self-serve monthly team (Pro, legacy Team or Growth) can move the organization to annual billing from the admin portal's Billing page using Save with Annual.
Save a payment method first: the annual term is charged immediately, and without one the portal shows Add a payment method before switching to annual billing. After you confirm, the plan card updates to the annual price and term; if it takes longer than a few seconds, the change still completes on its own.
Switching from annual back to monthly isn't offered, and organizations with multiple billing groups aren't supported — contact support or sales for those changes.
Upgrade an existing paid team to Growth
This path is for subscribed self-serve Pro or legacy Team organizations, not sales-led accounts. A legacy Team subscription appears under Pro with its price hidden.
Open the admin portal's Billing page.
Use Update Payment first if payment is past due.
Choose Full seat or Dictation only on the Growth card.
Select Upgrade.
Confirm the plan and billing cycle in the dialog, then tick the MSA and DPA agreement checkbox — Upgrade stays disabled until you do — and confirm.
The subscription changes without checkout, keeping its seat quantity and using the Growth price for its currency and cycle. The upgrade is invoiced with credit for unused paid time, including when changing cycle. Success shows Successfully switched to Growth plan; an error can leave only part of an organization with split billing upgraded — contact support.
Growth supports cycle changes, but not self-serve switches between its two purchase options: contact sales for option changes, to add Notetaker to a dictation-only Growth plan, or for sales-led plans. Existing Growth customers keep their rate.
Switch from Growth to Pro
Self-serve Growth organizations with a live subscription — active, trialing or past due — can move down to Pro themselves. Sales-assisted organizations keep the sales path and see no such option.
Open the admin portal's Billing page as an admin.
Select Switch to Pro on the current-plan card.
Confirm in the dialog.
The switch takes effect immediately, with no refund or credit for the rest of the current billing period; your next renewal bills at the Pro price. Your billing interval stays the same, so an annual subscription cannot switch to monthly at the same time, and a scheduled cancellation is cleared. Your purchased seat capacity is kept.
Every Growth seat becomes a Pro bundle seat, so members who had Dictation only seats gain Notetaker. The organization's default seat type and any pending Dictation-only invitations reset to full seats, and new single or bulk invitations asking for a Dictation seat are refused with Dictation seats aren't available on the Pro plan.
Seats and upcoming charges
Member state | Billing consideration |
Active | Billed when the member has a billable role and no remaining trial. |
Trialing | Not billed during the granted trial, including a personal trial. |
Invited | Not an active seat until accepted; pending invitations expire. |
IT admin | Always free, with management access but no dictation access. |
Important: Changing someone to IT Admin removes product access; changing back restores access and counts toward paid seats.
If your organization uses seat selection, the admin portal's Team members table shows each member's and pending invite's seat type beside their role: Full seat, Dictation only, No access (always shown for IT admins), or No seat recorded when none is set. The organization's default seat type setting uses the same labels.
New members are billed after their trials: on the renewal cycle for monthly plans, and monthly for annual plans. Seats added shortly before a renewal are billed, prorated, in the new term. Upcoming charges, available to admins with a subscription, separates renewal from New seats (prorated), and each charge is billed on its listed date. Enterprise agreements set true-up and payment terms.
On your invoice, each seat addition or upgrade is one dated line named after the product — for example Flow Growth Bundle seat added, Nov 6 (prorated) — showing how many seats changed and a per-seat price prorated for the rest of the term, such as 2 × $22.35. Any subscription coupon and applicable tax apply to these lines. Renewal is the subscription period end, not necessarily an invoice due date.
Automatic domain joins can add seats, except in SCIM-managed organizations, where you add or remove members through your identity provider. Seat counts can lag after additions; an inactive subscription instead shows Your subscription is inactive, please reactivate. Check unexpected counts with support before making another purchase.
Change billing or cancel
Open the admin portal's Billing page as an admin.
Select Manage Subscription to open Stripe for payment methods, invoices or cancellation.
Plan changes stay in Flow or the admin portal, not Stripe. Desktop team cards' Manage billing button opens the admin portal.
Important: Self-serve cancellation keeps paid access until the displayed period end and does not automatically refund unused days. It removes the renewal charge, not necessarily outstanding seat charges. No upcoming charges. appears only when neither remains.
Note: Organizations invoiced directly through sales have no Billing tab or Billing card in the admin portal, and the billing address opens Organization settings instead. For payment details, invoices, plan changes or cancellation, contact your sales representative or support.
To hand over billing, give the teammate admin access and arrange the payment-method change; someone already in another organization cannot become an admin of yours. Use Contact us in Plans and Billing for ACH or custom terms; the portal's Enterprise card uses Talk to sales.
On iPhone and iPad, Stripe-billed members see Go to the desktop app to manage plan. App Store subscribers see Cancel while subscribed, or Resubscribe otherwise; desktop directs Apple-billed subscribers to manage through Apple.
Restore team access
If access looks wrong, confirm the invited account, the accepted invitation and any required team selection. Request to join sends a join request, which can be accepted automatically; Contact admins sends a message instead.
A temporary loading failure preserves saved team settings and does not mean membership ended. If Flow says Unable to load team data. Please try restarting the app or contact support., restart Flow and check Team settings again; contact support if the data still won't load.
Removal by an admin requires a fresh invitation — self-rejoin or an old invite link cannot restore access. SCIM removals don't impose that requirement, but other joining conditions still apply.
Note: Each invite link is personalized to the admin who generated it. If that admin leaves the organization or is no longer an admin, their link stops working and anyone opening it sees Invite link not found or inactive. Any current admin can share a fresh link from the Team page; the organization code stays the same and only the personal part of the link differs.
Returning after a team trial
An eligible returning member who already used a team trial becomes a paid seat when billing is active. Without billing, an eligible return can grant a separate 24-hour billing window, even when full team trials are turned off. The notice You've got 24 hours of Flow Pro to get your team's billing set up. refers to this window, not every trial; trial-ending notices without billing warn of a return to Flow Free.
Self-serve rejoin requires your previous organization to exist, remain active and have no live billing; you must have used your team trial and not belong to another organization. It can fail if eligibility changes, and is not available on mobile.
Open desktop Settings → Team.
Select the rejoin option, if offered.
Add billing using the steps above within the 24-hour window.
Rejoining successfully makes you an admin, and the warning gives 24 hours to add billing before removal; an eligible new-team creation after a used trial warns of disbanding instead.
Still stuck?
Contact support if a trial is missing or shorter than expected, after an incomplete upgrade, for overlapping App Store and team purchases, or if you see Failed to find your subscription. Please contact support.
Include your account email and join date, team or domain, platform, the trial deadline or charge date, the exact message you see, and what you tried. Desktop Team settings' Contact us emails support@wisprflow.ai.
An App Store purchase can overlap existing card or team coverage, so don't assume it was rejected, and an active mobile subscription can block a card purchase. Support can help recover mobile purchases, but not promotional-only grants.