Weekly Word Limit Not Resetting Troubleshooting Guide

Last updated: June 5, 2026

Available on: Mac, Windows, iOS

If your word counter shows the same number as last week, you're seeing an over-limit message even though you haven't used Flow recently, or your allowance didn't refresh after Sunday — this guide will get you sorted in a couple of minutes.

Note: Weekly word limits apply to Basic (free) users and users with inactive subscriptions. Pro, Team, Student, and Enterprise plans with active subscriptions have no weekly limits.

Quick checks

  • What does your plan badge say? If the badge reads Basic, weekly limits apply. If it reads Pro or Enterprise, no weekly limits apply. On Mac and Windows, open the Hub and look in the left sidebar next to the Flow name. On iOS, open the slide-out menu (☰) — the badge appears next to your name.

  • Has Sunday midnight passed? Weekly limits reset every Sunday at midnight. The Plans and Billing page shows "Limit resets Sunday, 12 a.m. PT," but on desktop the actual reset is computed using your device's local time zone, so the displayed PT label may not match your actual reset moment.

  • Does the count match across views? Check your usage in two places: on iOS, tap the menu icon (☰) — the progress bar appears below your profile info. On desktop, go to Settings → Plans and Billing. If the count is correct in one place but wrong in another, it's a display lag — restart Flow to sync. If the count is stale everywhere, continue to the steps below.

How to fix this

Step 1: Restart Flow

Mac

Fully quit and reopen Flow:

  1. Click the Flow icon in the menu bar.

  2. Select Quit Wispr Flow.

  3. Reopen the app.

Windows

Fully quit and reopen Flow:

  1. Right-click the Flow icon in the system tray.

  2. Select Quit.

  3. Reopen the app.

iOS

Fully close and reopen Flow:

  1. Swipe up from the bottom of the screen (or double-press the Home button) to open the app switcher.

  2. Swipe up on Flow to close it.

  3. Reopen the app.

Check your usage counter. If it shows a refreshed word count, you're done. If the count is still stale, continue to Step 2.

Step 2: Sign out and sign back in

Warning: Signing out clears all local-only data on this device, including transcript history, dictionary entries, local notes, meetings, calendar events, and notifications. Cloud-synced content is preserved.

Mac / Windows

Sign out from the Account settings page:

  1. Open Flow and click Settings in the left sidebar.

  2. Click Account in the Settings sidebar.

  3. Click Sign out at the bottom of the Account page.

  4. Confirm in the dialog, then sign back in.

iOS

Sign out from the slide-out menu:

  1. Open Flow and tap the menu icon (☰).

  2. Tap Account.

  3. Tap Sign out and confirm in the alert.

  4. Sign back in.

Check your usage counter. If it shows a refreshed word count, you're done. If the count is still stale, reach out to support below.

FAQs

What are the word limits for each platform?

On Mac and Windows, the default soft cap is 2,000 words per week and the hard cap is 5,000 words. Some new users may receive a one-time bonus of 8,000 extra words the first time they hit the 2,000-word cap, raising their effective limit to 10,000 words for the rest of that week. On iOS, the soft cap is 1,000 words and the hard cap is 1,500 words.

iOS and desktop track usage independently — words dictated on your phone don't count toward your desktop limit, and vice versa.

On desktop, hitting the soft cap slows Flow down but it keeps working. At the hard cap, Flow rejects new dictation attempts until you upgrade. On iOS, both caps show a "No words remaining" card with distinct messages — note that the iOS hard-cap copy has a known bug that says "1000 words" even though the actual hard cap is 1,500.

How do I check my current word usage?

iOS: Open Flow and tap the menu icon (☰). The progress bar below your profile info shows words used this week (e.g., "You've used 150 of 1000 words this week"). When you hit your limit, the text changes to "No words remaining" in red with an "Upgrade now" link.

Mac / Windows: Go to Settings → Plans and Billing. Basic users see a progress bar showing words used this week. The cap shown (e.g., "X of 2,000 words left this week" or "X of 10,000 words left this week") reflects your current effective limit, which may be higher if you've received a bonus-words grant for the week.

What do the word limit notifications look like?

Desktop soft cap (2,000 words): "Weekly word limit of 2k words hit! Flow will be slower now. Upgrade for unlimited words!" Shown once per day.

Desktop bonus-words grant (first time hitting 2,000 words): Some new users will instead see a notification granting 8,000 bonus words for that week, with a "Keep dictating" option to continue without upgrading. After this one-time grant, the soft cap notification resumes if the 2,000-word threshold is hit again in a future week.

Desktop hard cap (5,000 words): "You hit your weekly word limit. Upgrade to get unlimited words and continue using Flow!" with an Upgrade button.

iOS (home screen): A "No words remaining" card appears in the statistics carousel at the soft cap (1,000 words) and hard cap (1,500 words). The card has a "Get unlimited words" button and cannot be dismissed. After the soft cap, the card re-appears every additional 100 words until the hard cap.

iOS (keyboard extension): When dictating from the Flow Keyboard, you see a dismissible in-keyboard "words remaining" card and full-keyboard "No words remaining" modals instead of the home-screen carousel card.

Why does my word counter show a higher cap than 2,000 this week?

Some new users receive a one-time grant of 8,000 bonus words the first time they reach the 2,000-word weekly cap. While the bonus is active, your counter shows "X of 10,000 words left this week." The limit returns to 2,000 words the following week. This bonus is available to eligible new signups and is not available to referred users, students, or Enterprise accounts.

Still stuck?

If your counter still shows last week's count after trying these steps, reach out to our support team. Most word limit issues are resolved in one reply.

  • In Flow, click Help in the sidebar and select Talk to support.

  • Include your platform (Mac, Windows, or iOS), the date and time you expected the reset, and your current word count.

  • Mention which steps above you've already tried.