Weekly Word Limit Not Resetting Troubleshooting Guide

Last updated: September 12, 2026

Available on: Mac, iOS

Your word counter shows last week's number, you see an over-limit message without recent use, or your allowance didn't refresh after the weekly reset. These steps take a couple of minutes.

Note: Weekly word limits apply only to the Free tier. Pro, Student, Trial, Team, and Enterprise plans have no weekly limits. If Flow cannot confirm your plan, no limit is applied.

Quick checks

  • What does your plan badge say? Only Free has weekly limits. Mac: open the Hub and look in the left sidebar next to the Flow name. iOS: open the menu (☰) and look next to your name.

  • Has the reset time passed? Allowances reset on a weekly boundary you can't configure. If you've just passed the expected reset, wait a short period before troubleshooting.

  • Is your app up to date? An out-of-date app can show a stale or inflated count.

  • Does the count match across devices? Compare the usage bar in the iOS menu (☰) with Mac. Correct in one place and stale in another is display lag — restart Flow to refresh. Stale everywhere: continue below.

Why counts differ between your devices

iOS and Android share one mobile word pool, so mobile counts match once synced. Desktop usage is tracked separately, so Mac and mobile counts legitimately differ.

Plan status is evaluated per platform: past-due or paused subscriptions count as premium on iOS but not on Mac, so limits can appear on Mac while iOS shows none.

How to fix this

Step 1: Restart Flow

Mac

  1. Click the Flow icon in the menu bar.

  2. Select Quit Wispr Flow.

  3. Reopen the app.

Refreshed word count: you're done. Still stale: continue to Step 2.

iOS

  1. Swipe up from the bottom of the screen (or double-press the Home button) to open the app switcher.

  2. Swipe up on Flow to close it.

  3. Reopen the app.

Refreshed word count: you're done. Still stale: continue to Step 2.

Step 2: Sign out and sign back in

Warning: Signing out clears local-only data on that device — transcript history, dictionary entries, and notes, plus notifications on Mac. Transcript history is stored per device and cannot be restored from the cloud. Your cloud-synced content is preserved. The Mac sign-out dialog mentions only transcript history; the full list above is what gets cleared.

Mac

  1. Click your avatar or name to open the Account modal, then click Manage Account.

  2. Click Account in the Settings sidebar.

  3. Click Sign out at the bottom of the Account page.

  4. Confirm in the dialog, then sign back in.

Refreshed word count: you're done. Still stale: contact support below.

iOS

  1. Tap the menu icon (☰).

  2. Tap Account.

  3. Tap Sign out and confirm in the alert.

  4. Sign back in.

Warning: "Delete account" sits directly below "Sign out" and permanently deletes your account. Tap "Sign out".

Refreshed word count: you're done. Still stale: contact support below.

FAQs

What are the word limits on each platform?

Mac: 2,000-word soft cap and 5,000-word hard cap per week. iOS: 1,000-word soft cap and 1,500-word hard cap, counted against a shared mobile pool.

On Mac, the soft cap slows Flow down but it keeps working; at the hard cap, Flow rejects the next dictation before it starts.

How do I check my current word usage?

iOS: Tap the menu icon (☰) for a progress bar of words used this week (e.g. "You've used 150 of 1000 words this week"). It measures against the soft cap, so it can read "No words remaining" while dictation still works up to the hard cap.

Mac: Free plan users see a progress bar (e.g. "X of 2,000 words remaining this week") for their current effective limit. It appears only once you are within 200 words of your cap or have previously reached it.

What do the iOS Flow Keyboard notifications say?

The statistics card shows words used this week below 1,000, a different message between 1,000 and 1,500, and a weekly-word-limit message at 1,500 or above.

Why did my limit warning appear and then disappear after the weekly reset?

On Mac, limit messaging — the plan badge, words-remaining display, and word count in the account modal — shows only when you are within 200 words of your cap or have previously hit it. It returns as soon as you approach the limit again.

Why isn't the "No words remaining" card reappearing on iOS?

Restart the app to refresh the display. See "How do I check my current word usage?" for how the iOS bar measures usage.

Still stuck?

Reach out if your counter still shows last week's count. Most word limit issues are resolved in one reply.

  • In Flow, click Help in the sidebar and select Talk to support.

  • Include your platform (Mac or iOS), the date and time you expected the reset, your current word count, and which steps above you've tried.