Weekly Word Limit Not Resetting Troubleshooting Guide

Last updated: October 26, 2026

Available on: Mac, Windows, iOS, Android

If your counter still shows last week's usage, an over-limit message appears without recent use, or your allowance hasn't refreshed, check the reset time and your plan before signing out.

Quick checks

  • Reset time: Weekly allowances reset once a week on Sunday at 23:45 UTC, and you cannot change this time. Desktop and iOS messages saying “Sunday, 12 a.m. PT.” do not match the actual reset time. If you are already blocked for the week, the block stays until that reset, even after restarting the app.

  • Plan: Weekly word limits apply only on the Free plan. On Mac, iOS and Android, Pro, Student, Pro Trial, Growth and Enterprise plans have no weekly limits; a Student subscription bought on another platform still counts as paid on Android.

  • What counts: Limits apply to dictation, not Notetaker.

  • Comparable counts: iPhone and Android draw on one shared mobile count, but each platform has its own limits and Android describes usage as a band rather than a number, so the two readings cannot be compared directly. Desktop and mobile usage can legitimately differ; that alone does not mean a reset was missed.

  • Changed limits: Your weekly limit can differ from the figures below, and it can change without an app update. A lower limit generally takes effect at the next Sunday reset.

Free plan weekly limits

Platform

Soft cap

Hard cap

Mac and Windows

2,000 words

5,000 words

iOS

550 words

750 words

Android

2,500 words

3,000 words

On desktop and iOS, the usage you see is your true weekly count. On desktop, dictation continues at the soft cap; once usage exceeds the hard cap, the next dictation is rejected before recording starts, and a limit notification can arrive later if another dictation is active. On Android at the hard cap, every tap is blocked while the limit applies, though a recording already started finishes undisturbed.

Note: On Android, the figures shown in the app are lower than your real usage: the drawer shows no words used for your first 1,500 words, and in-app copy still mentions “1,000 words per week.” Your real weekly allowance is the 3,000 words above, with a warning around 2,300 words. Words dictated on Android still count in full toward your desktop and iOS limits.

Check your displayed usage

Mac and Windows

On Home, the card below Dictation Stats is titled “N words left” and shows “0 words left” at the soft cap. Click the card or Upgrade to Pro to open Plans & Billing.

iOS

Open the menu (☰) for weekly usage. Free users see words used; trial users see trial days instead. Users eligible for the free Student plan see no usage bar, and some users who start without a trial do not see it initially.

The bar measures against the soft cap, so a Dictation limit reached card can appear while dictation continues, slowed, up to the hard cap.

Android

Open the menu (☰) for usage beneath your profile card. Paid users and users with an active Google Play Pro subscription have no usage section.

Android describes where you are rather than counting words: Your free usage this week while you have room, You're approaching your weekly free limit as you near it, You have reached your weekly limit. once dictation slows, and No words remaining with Upgrade now at the hard cap. The red label, red bar and upgrade link appear from the slow-down point onward — not necessarily the hard cap.

Just after the Sunday reset, your allowance refreshes on its own within about 15 minutes; if an older count was stored on the device, it is corrected at the next sync.

How to refresh your count

Refreshing account information does not erase words already used this week.

Step 1: Restart Flow

Mac and Windows

  1. Close Flow completely; on Mac, choose Quit Wispr Flow from the Flow menu-bar icon.

  2. Reopen Flow.

iOS

  1. Open the app switcher by swiping up from the bottom or double-pressing the Home button.

  2. Swipe up on Flow.

  3. Reopen Flow.

Android

  1. Open recent apps.

  2. Swipe Flow away.

  3. Reopen Flow.

Check usage again. If it refreshes, you're done. Otherwise, continue below.

Warning: Clearing Flow's app storage does not renew your weekly allowance. It signs you out, and after signing back in and syncing, your account's existing usage and limit apply again. Only the weekly reset renews the allowance; upgrading removes the Free-plan limit.

If you just upgraded

Google Play purchases unlock dictation instantly. After upgrading on the web, Android usually holds at most one more Flow Bubble tap before dictation resumes: tap the Flow Bubble, then tap it again a few seconds later. If recording starts, the upgrade has taken effect; if taps remain blocked, mention the web purchase in your support request.

If iOS still shows a limit after a purchase

Purchases and restores refresh your subscription; active subscribers are sent to the Plan screen instead of purchase options, and eligible students are sent to claim their Student plan.

Retry if you see Couldn't load plans or Purchase Found, Sync Needed. No Active Subscription Found means no active subscription was found; Subscription Linked to Another Account means the Apple ID subscription belongs to a different Flow account. Then check your plan and try a short dictation; if the paid plan is still limited or the purchase cannot sync, contact support.

Step 2: Sign out and back in as a last resort

Warning: Signing out clears local transcript history, dictionary entries and notes on that device. On Mac it also removes local Notetaker and meeting data, chats, calendar events, transcript corrections, Granola import records and local backups, and resets dictation statistics, voice profile data, usage insights and Notetaker setup; Flow stops Notetaker recording and tries to upload pending meeting data first. Save anything you need elsewhere before proceeding.

Recovery depends on your storage settings: Dictation cloud storage keeps transcripts, audio and dictation history for cross-device access. Do not assume signing back in restores local data. Do not use Delete all transcripts to refresh usage: that separate Mac action deletes your entire transcription history.

Warning: On iOS, Delete account sits directly below Sign out and permanently deletes your account. Choose Sign out.

Mac

The confirmation says “This will delete your recent transcript history,” although sign-out clears more than transcripts.

  1. Click your avatar or name to open the Account modal.

  2. Click Manage account.

  3. Click Account in the Settings sidebar.

  4. Click Sign out at the bottom of the Account page.

  5. Confirm Sign out in the dialog.

  6. Sign back in.

iOS and Android

The iOS confirmation is titled “Sign out and delete transcripts?” and says “Signing out will remove all transcripts stored on this device.” iOS sign-out also stops push notifications on that device and does not restart onboarding.

  1. Tap the menu icon (☰).

  2. Tap Account.

  3. Tap Sign out.

  4. Confirm sign-out; iOS shows an alert.

  5. Sign back in.

Check usage again. If it refreshes, you're done. If last week's usage remains, contact support rather than clearing more data.

Still stuck?

Contact support if last week's usage remains after these checks or your paid plan is still limited. On desktop, choose Help → Talk to support in the sidebar to open Contact us → Report an issue — not email, chat or Share feedback. If the Hub shows “Flow hit a snag,” use its Contact support button.

  1. Choose a Request Type: Issue, Billing, or Account & Data Management.

  2. Include your platform, device, expected reset date and time, the usage shown, screenshots and steps tried.

  3. Select Send message.