Weekly Word Limit Not Resetting Troubleshooting Guide

Mac

Fully quit and reopen Flow:

1. Click the Flow icon in the menu bar.

2. Select Quit Wispr Flow.

3. Reopen the app.

Check your usage counter. If it shows a refreshed word count, you're done. If the count is still stale, continue to Step 2.

Windows

Fully quit and reopen Flow:

1. Right-click the Flow icon in the system tray.

2. Select Quit.

3. Reopen the app.

Check your usage counter. If it shows a refreshed word count, you're done. If the count is still stale, continue to Step 2.

iOS

Fully close and reopen Flow:

1. Swipe up from the bottom of the screen (or double-press the Home button) to open the app switcher.

2. Swipe up on Flow to close it.

3. Reopen the app.

Check your usage counter. If it shows a refreshed word count, you're done. If the count is still stale, continue to Step 2.

Mac / Windows

Sign out from the Account settings page:

1. Open Flow and click your avatar or name to open the Account modal, then click Manage Account to open Settings.

2. Click Account in the Settings sidebar.

3. Click Sign out at the bottom of the Account page.

4. Confirm in the dialog that appears, then sign back in.

Check your usage counter. If it shows a refreshed word count, you're done. If the count is still stale, reach out to support below.

iOS

Sign out from the slide-out menu:

1. Open Flow and tap the menu icon (☰).

2. Tap Account.

3. Tap Sign out and confirm in the alert.

4. Sign back in.

Check your usage counter. If it shows a refreshed word count, you're done. If the count is still stale, reach out to support below.

What are the word limits for each platform?

On Mac and Windows, the default soft cap is 2,000 words per week and the hard cap is 5,000 words. Some new users receive a one-time bonus of 8,000 extra words the first time they hit the 2,000-word cap on desktop, raising their effective limit to 10,000 words for a rolling 7-day window from when the bonus is granted.

On iOS, the soft cap is 1,000 words and the hard cap is 1,500 words. Some new iOS users may separately receive a bonus of 5,000 extra words on top of the 1,000-word soft cap, for an effective 6,000-word cap over a rolling 7-day window. The desktop and iOS bonuses are independent.

iOS and desktop track usage independently — words dictated on your phone don't count toward your desktop limit, and vice versa.

On desktop, hitting the soft cap slows Flow down but it keeps working; the soft-cap notification appears after a dictation completes. At the hard cap, Flow rejects the next dictation attempt before it starts and shows the notification at that point. On iOS, both caps show a "No words remaining" card with distinct messages.

How do I check my current word usage?

iOS: Open Flow and tap the menu icon (☰). The progress bar below your profile info shows words used this week (e.g., "You've used 150 of 1000 words this week"). When you hit your limit, the text changes to "No words remaining" in red with an "Upgrade now" link.

Mac / Windows: Go to Settings → Plans and Billing. Basic users see a progress bar showing words used this week. The cap shown (e.g., "X of 2,000 words remaining this week" or "X of 10,000 words remaining this week") reflects your current effective limit, which may be higher if you've received a bonus-words grant.

What do the word limit notifications look like?

Desktop soft cap (2,000 words): "Weekly word limit of 2k words hit! Flow will be slower now. Upgrade for unlimited words!"

Desktop bonus-words grant (first time hitting 2,000 words): Some new users will instead see a notification titled "You've hit your 2,000 word weekly limit" with the body "Here's 8,000 bonus words to keep going this week!" It includes two buttons: "Keep dictating" and "Upgrade". After this one-time grant, the soft cap notification resumes if the 2,000-word threshold is hit again in a future week.

Desktop hard cap (5,000 words): "You hit your weekly word limit. Upgrade to get unlimited words and continue using Flow!" with an Upgrade button.

Desktop (student-eligible users): Student-eligible users see a different notification instead of the standard soft-cap or hard-cap notifications: "Students now get free unlimited words!" with a "Claim free offer" button.

iOS (home screen): A "No words remaining" card appears in the statistics carousel at the soft cap (1,000 words) and hard cap (1,500 words). The card cannot be dismissed. After the soft cap, the card re-appears every additional 100 words until the hard cap.

iOS (Flow Keyboard): During active dictation, a brief inline notice appears in the keyboard when you approach your limit. The full words-remaining card is queued and visible when you next open the keyboard notification panel. When your words are exhausted, you see one of two full-keyboard modals — a soft-cap modal or a hard-cap modal — both of which are dismissible and include a "Get unlimited words" call to action.

Why does my word counter show a higher cap than 2,000 this week?

Some new desktop users receive a one-time grant of 8,000 bonus words the first time they reach the 2,000-word weekly cap. While the bonus is active, your counter shows "X of 10,000 words remaining this week." The bonus lasts 7 days from when it's granted (not aligned to a calendar week), after which the limit returns to 2,000 words. This bonus is available to eligible new signups and is not available to referred users, students, or Enterprise accounts. iOS has a separate bonus of 5,000 words on top of the 1,000-word soft cap, for an effective 6,000-word cap over a rolling 7-day window.

Why isn't the "No words remaining" card reappearing on iOS?

The "No words remaining" card in the iOS statistics carousel is not dismissible; it appears automatically each time you cross a new 100-word threshold above 1,000 words (1,100, 1,200, 1,300, and so on) until you hit 1,500. If you don't see the card after a particular moment, that's expected until you cross the next 100-word threshold. The dismissible words-remaining card in the Flow Keyboard notification panel is a separate surface.