Reset your password or replace an expired setup link

Available on: Mac, Windows, iPhone and Android. These steps apply to accounts that sign in with an email address and password.

If you forgot your password, or your Set your password invitation link no longer works, use Forgot password? to get a fresh link. If you sign in with Google, Apple, Microsoft or company SSO, use that provider instead — a Flow password reset does not change your provider password.

Request a new password link

Enter the email address on your existing Flow account; for an organization invitation, use the address your administrator invited. Check the spelling and use your original sign-in method — signing in with a different account does not recover the first one.

Mac or Windows

Desktop password reset happens in your browser.

Choose Sign in via browser in Flow.
Submit your account email with Next.
Select Forgot password? on the password screen.

The confirmation reads “Password reset email sent to {email}.”

iPhone

The reset address is read-only here; go back if you need to change it.

Choose More options → Continue with Email.
Submit your account email with Continue.
Tap Forgot password? on the password or Verify your email screen.
Complete the verification challenge — each time you enter this step it asks again, and Send reset email stays disabled until it completes.
Tap Send reset email.

“We sent you a password reset email” returns you to sign-in; set the password on the emailed web page.

Android

No verification challenge is required, and the reset address is read-only; use system Back before sending if you need to change it.

Choose Continue with Email.
Submit your account email with Continue.
Tap Forgot password? on the password screen.
Tap Send reset link.

After “We sent a password reset link to:”, Back to sign in returns to the password screen.

Set your new password

Note: You will sign in again on all your devices after resetting. Keep the desktop app open while you finish signing in through the browser.

Open the newest reset email from Wispr Flow and follow its reset link.
Enter matching values of at least 8 characters in New Password and Confirm Password.
Select Reset Password. “Password reset successfully.” confirms completion.
Return to sign-in and use the new password. On desktop, select Open Wispr Flow after browser sign-in — the app does not open on its own.

Fix a missing, expired or rejected link

No email arrives

Check spam and junk, and confirm you used the address on your account — a sent confirmation does not guarantee delivery or that a matching account exists.

Reset emails are limited to 3 per 30 minutes per email address; wait out that window before requesting another. Contact support if emails still do not arrive.

Expired, invalid or already-used link

The reset page checks your link when it opens. If the link is dead, the password fields are replaced by “This link has expired”, “This link has already been used” or “This link is invalid or has expired”, along with an email field and a Send a new link button.

Enter your account email, select Send a new link, and use the new link promptly. The limit of 3 reset emails per 30 minutes still applies; the page tells you to wait if you reach it, or if the address is not a valid email. An expired organization setup link uses this same flow — no administrator resend is needed.

Do not edit the URL or reuse an older message. Some reset pages change the browser address after opening, so open the original emailed link rather than copying that address.

If a fresh link fails on its first click, corporate email security tools may be opening single-use links before you do. Keep using the email address attached to your Flow account and ask support for help.

New password rejected

Passwords must be at least 8 characters; shorter entries are stopped on the page with “Password must be at least 8 characters.” before submission, and “Password is too short” if submitted from elsewhere.

For “Passwords do not match”, make both fields identical. For “Password cannot contain your email.” or “Please choose a stronger password.”, correct the entry and submit again — you do not need a new email.

Verification challenge fails on iPhone

Retry the challenge if it fails; check your internet connection if verification reports a connection error. Reset requests can also show generic connection, sign-in or unknown-error alerts, and a sign-in-failed alert can mean verification failed or was unavailable.

“Verification service unavailable. Please try again later.” blocks the whole email path. Reopen Flow later — choosing Continue with Email again in the same session does not retry. Use another sign-in method only if it belongs to your existing account.

Reset request fails

If an in-app request fails, try the browser at wisprflow.ai/login.

On Android, tap Send reset link again after “Failed to send reset email. Please try again.” In the browser, select Forgot password? again after “Couldn’t send the reset email. Please try again.” or “We couldn’t verify you’re human. Please try again.”

For “Too many reset attempts. Please wait a few minutes and try again.”, wait out the 3-per-30-minute limit even if the button stays available.

Sign-in does not finish after resetting

Desktop browser sign-in waits 5 minutes; if it expires, start a fresh Sign in via browser attempt. For “Sign-in didn't finish. Please try again.”, restart sign-in.

On Android, a “Finish signing in” prompt can appear if Flow was stopped during browser sign-in and the attempt is less than 30 minutes old. For email or SSO, tap Cancel and restart sign-in; SSO keeps your address.

See Login issues for other sign-in failures.

When you see a different sign-in screen

A named provider: Android’s Existing account, iPhone’s Welcome back and the browser’s provider banner send you to your linked provider, with no Flow password field or reset link.
Verify your email: This is account verification, not a reset. Open the verification email or use Resend verification email, limited separately to 3 per 30 minutes; on iPhone, complete the verification challenge first.
Create account: Check the address before creating anything — unknown addresses go to sign-up, and unverified accounts go to verification on web and iPhone, or sign-up on Android.
Organization restrictions: A password reset cannot bypass required SSO. If you are told your organization manages accounts centrally, ask IT to set up your account, then sign in with SSO.
Network restriction: This is separate from a wrong password. Use an approved network or ask IT; on desktop, select Retry after switching networks.

Still need help?

If you see “Your password was updated, but we couldn't finish syncing your account. Please contact support.”, your password may already have changed — try the new one first.

Contact support@wisprflow.ai, also linked beneath “Need help?” on the reset page. Include your account email, original sign-in method, platform, the exact error text, and whether a fresh link fails immediately.

Warning: Never send your password or the reset link itself to anyone, including support.