Sync Flow across your devices

If Private Cloud Sync was turned off by policy or a BAA

If an organization policy turned it off, enterprise admins re-enable it at admin.wisprflow.ai → Settings → Organization. Non-admins see only a Request access button, which logs the request — contact your admin directly.

If a signed HIPAA BAA turned it off, the BAA must be revoked (Revoke BAA) before sync resumes.

How streaks differ by platform

Mac and Windows show daily and weekly streaks on the Hub Home stats card. On iOS the streak is a one-time first-week challenge: 5 unique dictation days within your first 7 days. Mobile dictation counts toward streak tracking.

Mac and Windows

A single Sign In button opens your browser, where provider buttons appear. On Windows, keyboard focus may stay in the browser after sign-in — click the Flow window to continue.

On the Account screen, confirm the plan name on the card (Flow Pro, Pro, or Enterprise) matches what you paid for. A Current plan label marks the active plan. Team members see Pro; Business members see Enterprise.

iOS

Only Google and Apple appear by default. Tap More Options for Microsoft, SSO, and Email.

On the Account screen, your plan shows next to your email with total words dictated and WPM. Tap Manage plan for the Plans screen: App Store subscribers Cancel or Resubscribe via Apple; desktop subscribers manage the plan on desktop.

Android

Android supports Google, Microsoft, SSO/SAML, and Email sign-in. After signing in, tap Open Wispr Flow on the confirmation page to return to the app; if the app isn't installed, that page sends you to the Google Play Store.

If you switch away mid-sign-in, a Finish signing in prompt appears when you return — tap Try again to continue.

Subscription doesn't appear on a second device

1. Refresh on Mac or Windows: go to Settings → Plans and Billing and click the refresh icon at the top. A confirmation appears when sync succeeds, or an error if something needs attention. After checkout, Flow also checks on its own for a couple of minutes. If repeated clicks do nothing, wait a moment and retry — the control has a short cooldown.

2. Log out and back in via Settings → Account → Log Out. This triggers an immediate subscription check; your plan should then show on the Account screen.

3. Restart the app — Mac: Cmd + Q; Windows: right-click Flow in the system tray and select Quit; iOS: swipe up to close. Reopen; the Account screen should show Pro.

Dictionary entries aren't syncing

Dictionary sync applies to Mac, Windows, and iOS.

1. Add a test word on one device, then check the other. Sync runs when you add a word and when the app opens.

2. Log out and back in on both devices if the entry doesn't appear within a minute. The test word should then appear on the second device.

3. Restart Flow on Mac or Windows if you see a database-error notification. Restarting repairs the local database and restores dictionary sync.

Word count stats are different on each device

1. Wait a short while — stats refresh periodically.

2. Restart the app for an immediate refresh. Total words, WPM, and weekly counts should then match.

Enterprise seat or role change isn't reflected on desktop

On Mac and Windows, admin changes to seat assignment, role, or billing arrive automatically within a few minutes, and slightly slower in very large organizations. Removal from an enterprise clears your enterprise data automatically; a brief loss of network access preserves cached enterprise data.

1. Wait a few minutes for the desktop to refresh enterprise state.

2. Restart the app if you need the update immediately — Mac: Cmd + Q; Windows: right-click Flow in the system tray and select Quit, then reopen. Your updated enterprise status should appear.

A change made on another device isn't appearing on iOS

On iOS, synced preferences refresh periodically, so a change made elsewhere may take a while to appear. Restart the app, or sign out and back in, to refresh immediately.

iOS language sync only applies on a device with no language selection yet; if you already picked languages locally, the synced list is ignored.

Sync seems slow right after unlocking your computer

On Mac and Windows, background sync pauses while your computer is locked and resumes after unlock, so the first sync may take a few extra seconds. If sync doesn't resume within about 30 seconds of unlocking, restart the app.

Why doesn't my transcription history sync?

Transcripts stay on the device that created them. On Mac, Windows, and iOS, transcript text and audio may be uploaded to Wispr's servers to improve the service unless Privacy Mode is on; with data sharing disabled, only basic metadata (word count, duration, app, timestamp) is sent. On Android, only metadata is uploaded — text and audio never leave the device.

Do I need to sign in again when I get a new Android phone?

Yes. Sign-in sessions are not included in device backups or transfers. Sign in with the same account and method to restore your subscription and synced data.

If a new user signs in on the same device, do they see my calendar events?

No. Signing out clears all local calendar data, so the next user gets a clean sync of their own calendar.

What happens when I disconnect Google Calendar?

Disconnecting clears calendar data immediately on that device and stops its meeting reminders; other signed-in devices clear it on their next sync. Reconnecting performs a fresh full sync and repopulates your upcoming events.

I have two accounts — can I merge them?

Accounts cannot be merged. Choose one account to keep and manually re-add dictionary entries from the other. Contact support if you have active subscriptions on both.

My trial ended on my phone but not my computer. Why?

You have two separate accounts. Compare the email on the Account screen of each device.

Flow says I'm on Basic but I paid for Pro. What do I do?

If you subscribed through the App Store, check Settings → Apple ID → Subscriptions on iOS to confirm the purchase completed. On Mac or Windows, refresh from Settings → Plans and Billing; if it persists, log out and back in.

With an iOS App Store subscription, the desktop app shows "You can manage subscription via Apple" instead of a desktop billing link. Your subscription is still recognized; billing is managed in App Store settings.

Can I subscribe from the Android app?

No. Subscribe via wisprflow.ai or the iOS app, then sign in on Android to access your subscription.

Why did my dictionary stop syncing after a database-error notification?

Flow pauses dictionary sync so your words aren't deleted on other devices; existing entries keep working. Click Restart Flow in the notification to repair the database and restore full sync.

Only genuine on-disk corruption triggers a local database rebuild; read-only-folder and full-disk errors show different messages, and ordinary migration failures preserve your local history.

Why does Android show a "Finish signing in" prompt when I reopen the app?

The app closed or restarted while a sign-in was in progress. Tap Try again to pick up where you left off, or Cancel to start over.

Settings aren't syncing on a newly signed-in device (enterprise/business users)

If Flow can't reach your organization's policy on a newly signed-in device, it fails closed: Privacy Mode forced on, Cloud Sync off, and auto-delete transcripts on, until the policy loads. Sync resumes once the device reaches the server.