Reset your password or replace an expired setup link

Last updated: September 19, 2026

Available on: Mac and Windows. The mobile instructions and troubleshooting below reflect an earlier published iPhone release and previously reviewed Android behavior, not verified availability or behavior on the latest public releases. Android behavior has not been checked against the exact published app. These steps apply to accounts that use an email address and password.

Use Forgot password? to reset a forgotten password or replace an expired Set your password link. If you use Google, Apple, Microsoft or company SSO, use that provider instead; a Flow password reset does not change your provider password.

Request a new password link

Enter the email address on your existing Flow account. For an organization invitation, use the address your administrator invited. Check spelling and use the original sign-in method; choosing another account does not recover the first one.

On iPhone and Android, the reset address is read-only. Go back to change it.

Mac or Windows

Desktop password reset happens in your browser.

  1. Choose Sign in via browser in Flow.

  2. Submit your account email with Next.

  3. Select Forgot password? on the password screen.

The confirmation reads “Password reset email sent to {email}.”

iPhone

Send reset email stays disabled until verification completes. Each entry into the reset step requires a fresh challenge.

  1. Choose More options → Continue with Email.

  2. Submit your account email with Continue.

  3. Tap Forgot password? on the password or Verify your email screen.

  4. Complete the verification challenge.

  5. Tap Send reset email.

“We sent you a password reset email” returns you to sign-in; set the password on the emailed web page.

Android

Android reset requests have no verification challenge.

  1. Choose Continue with Email.

  2. Submit your account email with Continue.

  3. Tap Forgot password? on the password screen.

  4. Tap Send reset link.

After “We sent a password reset link to:”, Back to sign in returns to the password screen. Before sending, use system Back.

Set your new password

Note: Expect to sign in again on all your devices after resetting. Keep the desktop app open while completing browser sign-in.

  1. Open the newest reset email from Wispr Flow.

  2. Follow its reset link.

  3. Enter matching values in New Password and Confirm Password.

  4. Select Reset Password.

  5. Return to sign-in and use the new password.

“Password reset successfully.” confirms completion. After desktop browser sign-in, select Open Wispr Flow; it does not open automatically.

Fix a missing, expired or rejected link

No email arrives

Check spam, junk and the account address. Reset emails are limited to 3 per 30 minutes per email address; wait out that window before requesting again.

A sent confirmation does not guarantee delivery or a matching account. The admin portal is an exception: it checks the address and can show “Could not find this account”.

Contact support if emails still do not arrive.

Expired, invalid or already-used link

Request a fresh email and use its link promptly. Do not edit the URL or reuse an older message. Link errors can hide the form; they require a new email, not another password entry.

Some reset pages change the browser address after opening. Use the original emailed link rather than copying that address.

An expired organization setup link uses this same reset flow; no administrator resend is needed.

Link expires on its first click: Corporate email security tools can inspect single-use links before you open them. Ask support for help if a fresh link fails immediately. Keep using the email attached to your Flow account.

New password rejected

Web sign-in requires at least 8 characters. The reset page shows strength requirements only after submission, not as a policy beneath New Password.

For “Passwords do not match”, make both fields match. For strength errors such as “Password cannot contain your email.” or “Please choose a stronger password.”, correct the entry and submit again without requesting another email.

Verification challenge fails on iPhone

For a failed challenge, retry verification; for a connection error during verification, check your internet connection.

“Verification service unavailable. Please try again later.” blocks the entire email path. Reopen Flow later; choosing Continue with Email again in the same session does not retry. Use another sign-in method only if it belongs to your existing account.

Reset-request failures can show generic connection, sign-in or unknown-error alerts; a sign-in-failed alert can also mean verification failed or was unavailable.

Reset request fails

If an in-app request fails, try the browser at wisprflow.ai/login.

On Android, retry Send reset link after “Failed to send reset email. Please try again.” For “Too many reset attempts. Please wait a few minutes and try again.”, follow the limit above, even if the button remains available.

In the browser, retry Forgot password? after “Couldn’t send the reset email. Please try again.” or “We couldn’t verify you’re human. Please try again.”

Sign-in does not finish after resetting

Desktop browser sign-in waits 5 minutes. If it expires, start a fresh Sign in via browser attempt.

Android’s “Finish signing in” prompt can appear if Flow was stopped during browser sign-in and the attempt is within 30 minutes. For email/SSO, tap Cancel and restart sign-in; SSO keeps your address.

For “Sign-in didn't finish. Please try again.”, restart sign-in. See Login issues for other sign-in failures.

When you see a different sign-in screen

  • A named provider: Android’s Existing account, iPhone’s Welcome back and the browser’s provider banner direct you to your linked provider, without a Flow password field or reset link.

  • Verify your email: This is account verification, not reset. Open the verification email or use Resend verification email, limited separately to 3 per 30 minutes. On iPhone, complete the fresh verification challenge first.

  • Create account: Check the address before creating anything. Unknown addresses go to sign-up; unverified accounts go to verification on web/iPhone and sign-up on Android.

  • Organization restrictions: Required SSO cannot be bypassed with a password reset. If told your organization manages accounts through directory sync, ask IT to set up your account, then use SSO.

  • Network restriction: This is separate from a wrong password. Use an approved network or ask IT; on desktop, select Retry after switching networks.

Still need help?

If you see “Your password was updated, but we couldn't finish syncing your account. Please contact support.”, your password may already have changed.

Contact support@wisprflow.ai, also linked beneath “Need help?” on the reset page. Include your account email, original sign-in method, platform, exact error and whether a fresh link fails immediately.

Warning: Never send your password or the reset link itself.