Wispr Flow website loads but sign-in and downloads fail in one browser

Available on: Mac, Windows

If the homepage loads but sign-in, downloads or the Help Center hangs or appears blank in one browser, that browser's settings are usually the cause. You can also sign in and update Flow without the website.

Quick checks

Active incident: Check the Wispr Flow status page or subscribe to alerts; no in-app notice does not rule out an incident.
Another browser: Open the same page in another browser on your computer; if it loads, the problem is limited to the first browser.
Another device: Open the page on a phone or tablet on the same Wi-Fi; if it loads, continue with the browser checks below.

How to fix this

1. Adjust browser DNS

Apply changes in each affected browser. Turning the setting off uses your system and router DNS; leaving it on lets you choose a mainstream provider.

Browser	Setting location
Chrome and Edge	Settings → Privacy and security → Security → Use secure DNS
Firefox	Settings → Privacy & Security → DNS over HTTPS

Open your browser's DNS setting above.
Switch it off, or select Cloudflare; Chrome and Edge also offer Google.
Quit the browser completely, then reopen it.
Reload the failing page. If it loads, you're done; otherwise continue.

Safari

Safari has no DNS over HTTPS setting of its own — it follows macOS.

Open System Settings → Network and review DNS for your active connection.
Check for a configuration profile or content-filtering app overriding system DNS.
Reload the page in Safari.

2. Check extensions, security software and VPNs

Warning: Restore any security protection you pause immediately after testing.

Open the site in a private or incognito window, where extensions are disabled. If it loads, re-enable extensions one at a time to find the one interfering.
Pause antivirus, endpoint-protection or web-filtering software, then reload. If it loads, ask IT about an exception.
Disconnect from any VPN or proxy, then reload — they can change name resolution or intercept HTTPS. If you must stay connected, ask IT to exclude the domains below from proxying and TLS/SSL inspection.
Check your hosts file for stale entries pointing at Wispr Flow domains and remove them, then reload. If the page still fails, follow the IT guidance below.

Network requirements for IT

Allow HTTPS access to wisprflow.ai (website and sign-in), *.wisprflow.ai and *.wisprflow.com; use full wildcards, not individual hostnames. These do not cover every required connection — share Configure your network for Wispr Flow with IT.

TLS/SSL inspection can break Flow's secure connection even when basic connectivity works. Request an inspection bypass for your user or group, not just DNS access; the bypass for *.wisprflow.com uses port 443.

Flow honors corporate certificates trusted by macOS or Windows, but certificate or secure-connection problems can still block access, and temporary connection failures may show no error at all.

Complete desktop sign-in

Desktop Flow has no in-app email/password form.

Click "Sign in via browser" to open wisprflow.ai/login in your default browser.
Finish sign-in in the browser while Flow is running. On success, Flow comes to the front.

Flow retries connection problems silently during its 5-minute wait. If you are still on the sign-in screen afterward, or a link is stale, click "Sign in via browser" for a fresh attempt. An emailed sign-in link can still complete the saved attempt for 15 minutes total, even after restarting Flow; afterward the saved attempt is cleared.

The brief "Failed to sign in" notification ("We are having trouble signing you in.") gives no specific reason, and its only action is "Contact us". It can also appear after a successful account sign-in when an attached team invitation cannot be accepted.

"Your network isn't allowed"

Your organization's approved-network restriction signs you out without deleting account data.

Follow the screen's instruction: "Switch networks or contact your admin."
Click "Retry" to restart browser sign-in with a fresh link and a new 5-minute window.

The block clears when Flow connects successfully from an allowed network; otherwise retrying returns here. "Sign Out" signs you out fully.

Install or update without the download page

Update a copy you already have

Warning: During dictation or meeting recording, "Restart to update?" warns that restarting ends the recording and may lose unsaved audio. Choose "Cancel" to keep recording or "Restart anyway" to proceed.

Right-click the Wispr Flow icon in your Windows system tray or Mac menu bar. On Mac you can also use the Wispr Flow application menu under "About Wispr Flow".
Select "Check for updates..." below "Open Wispr Flow" when no update is pending. The download runs without a browser.
Select "Update ready, restart now?" after downloading to restart Flow and install immediately. The main window reopens, confirming Flow is running.

Organization-managed computers can limit checks to weekly, every two weeks or monthly; a disabled "Next update check: {date}" row makes this option unavailable until that date. A blocked download can show only "Error updating, please restart".

Download a fresh installer

These links bypass the download page:

Mac links provide the current installer. Windows provides either a downloader that needs dl.wisprflow.ai access or a versioned installer that may be older.

For MDM deployments such as Intune or Fleet, https://dl.wisprflow.ai/windows/msi/latest always points to the current machine-wide Windows MSI, so no per-release link updates are needed; it advances only with releases that ship an x64 MSI. Wispr enables this link for your account; until then it redirects to wisprflow.ai, so confirm with your Wispr contact before relying on it.

Note: Do not copy an installer from another computer — you get whatever version that machine had, which may be many builds behind. Update through the app or a direct link instead.

FAQs

Was my account locked or restricted?

No — a DNS or browser problem does not affect your account, subscription, dictionary, or history.

Still stuck?

Contact support if pages or sign-in still fail, or if both updating and direct downloads fail. Include:

The failing page's full URL and exact browser-console error
Your platform, device, browser and browser version
Steps tried, including whether the page loads on your phone on the same network

Desktop: Flow icon menu → "Talk to support", or sidebar Help → Get in touch → "Talk to support"; Mac also offers Help → "Talk to support" and Command+/. On iOS: Menu → "Talk to Support". On Android, use contact support online. "Share feedback" goes to the product team, not Support.