Team plans, trials and seat billing

Team plans cover members through the organization's subscription, including while it is trialing. Check your trial eligibility and seat charges, then add billing before access ends.

Desktop Settings → Team serves members and admins. The account-menu Manage team entry is admin-only; if Team settings aren't listed, it opens the admin portal instead. The portal's Billing page is admin-only.

Choose a team plan

Check pricing in the plan comparison, your account and any agreement: desktop team cards show seats rather than a price, and Enterprise pricing is custom. Checkout currency follows your connection's location and falls back to USD when it can't be determined, including on some VPN connections.

Check your trial

• First eligible join: creating or joining a team can grant 14 days of Pro without a credit card. A sales-led pilot instead ends on its agreed date, which may be shorter or longer.

• Once per person: team-trial eligibility is separate from personal trials, and joining another team does not grant another full trial. An existing longer trial is preserved, but team-trial eligibility is still used.

• Start date: the trial starts when you join the organization, not when you later choose a department. Department moves don't restart it, and trials are never applied retroactively.

• Personal Pro subscribers: an active personal subscription gets no team trial. It stays in place if the organization has no live billing or you haven't selected a team; once you join a team with live billing, it is cancelled and you become a billed seat.

• Trials turned off: no full team trial is granted. With live billing, members are billable immediately, with no trial or grace; without live billing, an existing personal trial remains and joining does not make you instantly billable. See Restore team access for the returning-member exception.

Joining an unbilled team is refused for App Store and in-app subscribers, and after you've used your team trial without an active personal subscription — in that case, pending invitations may be deleted rather than accepted. Without a subscription or an unused team trial, desktop also blocks team creation and directs you to Plans and Billing to upgrade. Join-request notices tell admins whether a requester has a 14-day trial available or will be billed on joining.

When the trial ends

• Billing active: the trial converts to a paid seat without interruption.

• No billing: access continues through a 3-day grace period. An admin must add billing by the displayed deadline; desktop's Add billing info card keeps Pro for your team, doesn't charge you until the trial ends, and opens the in-app payment summary.

• Payment past due: members keep team access while payment retries continue. Cancelled or expired billing can lead to removal after the applicable trial and grace period.

Admins receive billing notices and see Payment Past Due or Subscription Cancelled banners in the portal. Members may get no in-app warning when billing is cancelled, unpaid or past due, so admins should check each member's deadline and payment status. Desktop's personal-plan past-due banner applies only to users outside a team.

Admins of card-billed teams get the final "your team may lose access" email 6 days after the payment fails; for invoice-billed enterprises it arrives once your own payment terms (such as Net 30, 45 or 55) have elapsed past the invoice due date. The clock runs from the original failure or due date — seat syncs, new invoices and other subscription changes don't restart it, and each team receives the final notice only once.

Add billing

Growth requires an organization, so solo buyers are directed to team creation first. A sales-reserved domain blocks creation — contact your representative or sales. Public email and shared domains cannot be claimed; the portal reports Cannot create organization with a public domain.

1. Open desktop Settings → Plans and Billing or, as an admin, Billing in the admin portal.

2. Select a plan or Add billing info.

3. Choose a billing cycle and, for Growth, the Dictation/Notetaker bundle or Dictation only.

4. Review the payment summary: plan, term, seats, per-seat price, subtotal and first charge.

5. Complete Stripe payment in your browser. Growth requires ticking the checkbox agreeing to the linked Master Services Agreement (MSA) and Data Processing Addendum (DPA) at checkout.

6. Return to Flow and check the updated subscription.

7. Use Finished paying? Click to refresh if the plan hasn't updated, once the button is available.

The quote covers active billable members plus pending billable invitations, with a minimum of one seat; other team checkouts can require five seats. With remaining trial days, the first charge comes later; without them, the subtotal is charged immediately. An annual price shown per month is still billed annually.

Seats and upcoming charges

New members are billed after their trials: on the renewal cycle for monthly plans, and monthly for annual plans. Upcoming charges, available to admins with a subscription, separates renewal from New seats (prorated), and each charge is billed on its listed date. Enterprise agreements set true-up and payment terms.

Renewal is the subscription period end, not necessarily an invoice due date. Dates use UTC and may differ from your local date; amounts use the invoice's currency. Moving an already-paid member between separately billed teams in the same organization does not create another prorated charge that cycle.

Automatic domain joins can add seats, except in SCIM-managed organizations, where you add or remove members through your identity provider. Seat counts can lag after additions; an inactive subscription instead shows Your subscription is inactive, please reactivate. Check unexpected counts with support before making another purchase.

Change billing or cancel

1. Open the admin portal's Billing page as an admin.

2. Select Manage Subscription to open Stripe for payment methods, invoices or cancellation.

Plan changes stay in Flow or the admin portal, not Stripe. Desktop team cards' Manage billing button opens the admin portal.

To hand over billing, give the teammate admin access and arrange the payment-method change; someone already in another organization cannot become an admin of yours. Use Contact us in Plans and Billing for ACH or custom terms; the portal's Enterprise card uses Talk to sales.

On iPhone and iPad, Stripe-billed members see Go to the desktop app to manage plan. App Store subscribers see Cancel while subscribed, or Resubscribe otherwise; desktop directs Apple-billed subscribers to manage through Apple.

Restore team access

If access looks wrong, confirm the invited account, the accepted invitation and any required team selection. Request to join sends a join request, which can be accepted automatically; Contact admins sends a message instead.

A temporary loading failure preserves saved team settings and does not mean membership ended. If Flow says Unable to load team data. Please try restarting the app or contact support., restart Flow and check Team settings again; contact support if the data still won't load.

Removal by an admin requires a fresh invitation — self-rejoin or an old invite link cannot restore access. SCIM removals don't impose that requirement, but other joining conditions still apply.

Still stuck?

Contact support if a trial is missing or shorter than expected, after an incomplete upgrade, for overlapping App Store and team purchases, or if you see Failed to find your subscription. Please contact support.

Include your account email and join date, team or domain, platform, the trial deadline or charge date, the exact message you see, and what you tried. Desktop Team settings' Contact us emails support@wisprflow.ai.

An App Store purchase can overlap existing card or team coverage, so don't assume it was rejected, and an active mobile subscription can block a card purchase. Support can help recover mobile purchases, but not promotional-only grants.