Troubleshooting Notetaker transcripts, summaries, and the hub
Last updated: September 20, 2026
Available on: Mac, Windows; Mac meeting recording requires macOS 13 or later.
If processing is stuck, a summary is missing, or speaker labels are wrong, use the matching recovery steps below.
Summary or transcript hasn't arrived
Keep Flow open, signed in and online on the recording device.
Open the affected meeting’s Summary tab from the Notetaker hub.
Recovery requires retained usable audio, enabled post-meeting processing and upload permission. Active/finishing recordings, concurrent attempts and retry limits can block it. Eligible uploads retry automatically after detected reconnection, at startup and daily; success is not guaranteed.
Message | Next action |
Summary generates when you stop | Finish recording before generating a summary. |
Not auto-generated | Select Generate summary. |
We hit a snag processing your meeting | Select the circular Retry processing control. |
We couldn't process your meeting | No retry is offered; report the meeting below. |
The meeting was too short to summarize. | Without an eligible update, this completed result offers no action. |
Too-short results include insufficient transcript content or no meaningful audio; added audio offers an update only if eligible.
Deferred meetings use Generate summary or a separate check after 24 hours, not ordinary retries. Success means the summary appears. Report repeated failures rather than resuming solely to force regeneration.
Blocked uploads keep audio locally; changing Cloud Sync does not immediately trigger recovery.
After adding recorded audio
Updates additionally require a stopped, non-imported meeting and audio not covered by completed or ongoing processing. Multiple stops can qualify before an earlier summary finishes.
Warning: Update Summary can replace summary and transcript edits. User notes remain independent; generating or deleting a summary does not alter them. Full re-transcription resets speaker assignments, but keeps people and names for reassignment.
Select Update Summary when offered to process the full recording, including added segments.
Generate summary and Update Summary appear above the footer across tabs, except while recording. Existing summaries await your update; content remains until replacement confirms completion. Refusals preserve content; after failure, use Retry processing only if offered.
Warning: Local audio is deleted after retention—seven days by default, but variable. The meeting, transcript and summary remain, but audio-based recovery, resume and updates end. Live, paused and finishing recordings are protected. Transcript deletion or recording-length limits also block resume.
Audio over 500 MB cannot upload as-is; compression may recover it, but exhausted compression attempts can delete source audio.
A deliberately deleted summary stays deleted that session. Automatic titles only fill blanks; your rename or deletion takes precedence.
Missing audio or connection gaps
Mac recorded no system audio
Permissions depend on macOS.
Allow System Audio Recording Only on macOS 14.4 or later, or Screen Recording on macOS 13–14.3.
Restart Flow after a fresh Screen Recording grant; System Audio Recording Only needs no restart.
Check Transcript after recording; report other participants’ speech if still missing.
During live-transcribed meetings, local capture can continue through interruptions if local recording is enabled and storage works. Successful reconnection resumes live transcription. Short gaps can be filled; longer gaps show offline notices. Even unmarked gaps can lose speech.
Warning: Storage-write failures discard partial audio and skip post-meeting processing when live transcription is available and recording began online; speech can be lost. Offline-started recordings or recordings without live transcription stop: “Recording stopped because Wispr couldn't save audio to this device.”
“Storage Full” means disk exhaustion; other write failures show “There was an error”, even if recording continues. Failure to begin saving local audio instead allows recording without post-meeting processing or notification, and discards nothing.
Speaker names
Only owners can assign speakers. During live in-person recording with multiple voices sharing one microphone, unassigned summary mentions lack hover naming until post-meeting processing resolves speakers. A known name may remain plain, without color or a popover.
Open Transcript after processing.
Select Assign speaker names—or Rename when names exist—to open Assign speakers.
Choose an existing person or enter a new name.
Select Save names.
Linked names update across transcript and summary without regeneration. Re-save failed rows. Clearing a row removes your assignment; older locked rows prevent renaming another voice. Manual assignments override automatic ones and survive same-transcription retries.
Transcript corrections
Editing requires feature availability, ownership, a stopped, non-imported, non-demo meeting, and a complete, current, undeleted processed transcript with no reprocessing underway. Edit one line at a time.
Warning: Switching meetings discards an unconfirmed draft; quitting attempts a save without guaranteeing completion. Sleep and Mac fast user switching also attempt saves. Drafts are discarded if the line changes or disappears, or editing becomes unavailable. Confirm saving before leaving.
Hover a transcript line and select its pencil control.
Edit the text.
Press Enter without modifiers or select Save edit; clicking away also attempts a save.
Edited confirms saving in both local windows. Confirmed edits survive reopening. Failed, empty or conflicting saves preserve drafts and previous confirmed text; address the error, then select Try again.
Escape or Cancel edit discards drafts unless saving; text is read-only during saves. Each edit allows 100,000 characters.
Hover Edited to view the original. Revert saves it again, requiring editing eligibility and no active edit; saving the exact original also removes the correction and badge.
Corrections are local and remain visible if editing becomes unavailable. Regeneration can remove them; unchanged transcript text alone does not guarantee preservation. With Cloud Sync on and permitted, non-revert corrections can teach Flow words, which are announced.
Warning: User- or organization-set retention can delete expired transcripts and audio. Summary, notes and tasks remain; deleted transcripts cannot be edited.
Hub access
Notetaker access depends on your account and can remain provisional while account details load. For continued blocking, contact your organization admin or support.
Business/Enterprise plans or organization settings can block Notetaker. Account-specific access can override plan/platform restrictions, not HIPAA restrictions.
Individuals: With no current/past organization membership, no active BAA, loaded account details and Notetaker access, Cloud Sync can remain off.
Organizations: Cloud Sync restrictions block recording/uploads unless a Notetaker exception applies.
Self-disabled Cloud Sync: When required, select Turn on Cloud Sync in recorder setup; HIPAA/admin locks exclude this action.
Organization block: Select Request access if offered; Access requested persists across sessions.
Note: Active personal/company HIPAA BAAs block recording despite Cloud Sync or Notetaker exceptions. Personal BAAs take precedence over organization locks: use Unlock Notetaker / See options. Admins’ Unlock Notetaker for your team can concern Private Cloud Sync or a BAA.
Revoke BAA removes that agreement’s restriction; other access requirements remain. Scratch Pad’s separate sync exception can cover a BAA, never an organization disabling Scratch Pad.
Weekly limit
Weekly limits block New recording and ⌘N / Ctrl+N until Monday 00:00 UTC. Only recordings lasting at least five minutes count, including pauses. After a limit increase, reopen the hub to refresh access. Cloud Sync restrictions take precedence.
Warning: Discarding a counted recording returns its slot but deletes the meeting.
Shared notes and transcripts
Select Retry for “Couldn't load your shared notes”.
Success restores the list. “Shared note is unavailable.” closes an unavailable note; temporary connection failures keep it open.
Shared transcripts require an email invitation and the owner’s organization to permit transcript sharing. Public/domain links grant summary-only access; invitations cannot override notes-only policy. Open permitted transcripts in the desktop app, not the browser. Permission does not guarantee a transcript exists; owners retain their own transcript rights.
Link/domain access hides share/copy controls and cannot unlock by refreshing. Organization transcript-policy denials retain otherwise-available controls and can change with admin policy. Private notes and private @-mention labels are not shared.
Owner-only sharing prohibits invitations; internal-only sharing permits same-organization recipients. Invalid addresses, self-invites and non-viewer roles fail. Inaccessible and unknown links both appear not found for privacy.
Still stuck?
Contact support for missing recordings, repeated processing/save failures, or blocked access after account details load. Include platform, device, Flow version, meeting title/time, error, and attempted steps.
Note: Reports exclude audio but include transcripts, notes, summary, tasks, app details/logs, speaker-identification information, microphone/output-device and meeting-platform details, including Wispr’s copies.
Wispr reviews meeting data to diagnose issues and may use anonymized data to improve products—not for model training unless you chose to share data for model improvement.
Hover the meeting row to reveal ⋯ (More actions).
Select Report, if offered.
Select an Issue type.
Enter required, non-blank feedback.
Select Send feedback.
Reporting requires sign-in and permission to upload meeting data. “Report sent!” confirms submission; select Done. The dialog cannot close during submission. “Failed to send report” keeps it open; check sign-in and upload permission before resending.