Assign members to teams and departments

Use teams to organize members and report by department. Use cost centers when groups need separate billing. A department is the team’s name, not a separate member field.

Understand the structure

Term	Meaning
Team / Department	A group of members. “Department” in tables and CSV exports displays the team name.
Cost center	A billing container for one or more teams, with its own subscription and invoice.

The structure is Enterprise → Cost center → Team → Member. Each team belongs to one cost center and each member to one team at a time. A member inherits their cost center from their team; they cannot be assigned directly to a cost center.

With only the default General team, the portal may say “team” rather than “department.” Renaming a team changes the Department label for its members in reports.

Assign a team when inviting people

1. Open the admin portal’s invitation form.
2. Enter the invitation emails and choose the role.
3. Use Assign to a department or Assign to a team beside the role dropdown.
4. Review the selected team and any billing confirmation, then send the invitations.

The selected team applies to the entire invitation batch. It starts blank; leaving it unset makes invitees pending team selection during desktop onboarding. A selection is preserved if a billing-eligibility dialog interrupts the flow. Duplicate names include the cost center in parentheses, such as General (Acme).

The dropdown appears when the enterprise has a department and is hidden under SCIM provisioning. Directory sync reads email and name; it does not map identity-provider departments to Flow teams. Only admins add users directly; non-admin members can request an addition.

Move existing members

Use the admin portal to move a member to another team, one member at a time. For initial organization setup, you can place several members together when creating a team, or assign new invitees through the batch invitation form.

• There is no bulk reassignment tool for members already on teams.
• There is no CSV-import or directory-sync route for writing team assignments.
• CSV exports report assignments; editing an exported spreadsheet does not change Flow.

Desktop Settings → Team shows roster information and eligible join-request controls, but does not change existing team/role assignments or remove members. Admins use its Admin Portal button. iOS has no department-management UI. IT Admin seats use the portal and cannot use the desktop product.

When members choose their own team

A pending member in a multi-team organization sees a mandatory Team Picker. They must select one team and cannot create a new team or skip. A pre-assigned member does not need to choose again. If no teams exist, they must contact the enterprise admin.

This differs from the optional domain-matching Request to join prompt, which can offer Continue without joining. Where domain auto-add is enabled, matching future signups join the selected team and add seats; review that billing effect when creating teams.

When a 14-day team trial is granted, it begins at organization addition, so waiting at the Team Picker consumes trial days. Seat/billing placement takes effect when the member selects a team; an existing personal Pro subscription remains untouched until then. Trial eligibility and billing confirmations vary—see Team trials and team billing.

Remove a member or revoke an invitation

In the portal’s Team tab, use the member’s trash icon to remove them or the pending invitation’s X icon to revoke it. Read the confirmation carefully: in department views, a trash action may refer to a member or the department row itself. Admins cannot remove themselves.

These manual removal controls are unavailable with SCIM; manage directory users through the identity provider. To restore a removed member’s access, send a fresh invitation.

Billing groups and department reports

Per-cost-center billing requires Wispr enablement and existing active billing. An admin can own billing for only one cost center at a time. Eligible self-serve creation opens checkout; negotiated contracts require sales assistance.

Move an entire team between cost centers, one team at a time. An enterprise admin or that cost center’s billing owner can rename it. See Manage Cost Centers.

Usage exports show team name as Department, with blanks for missing/deleted teams and no cost-center column. Group or sum the rows in your spreadsheet; see team usage and CSV export.

Member additions/removals and join-request decisions appear in audit logs; cost-center, role, SSO and plan changes do not appear in that member-event log. For assignment or billing-group problems, contact support with the organization, affected members/teams and intended change.