Manage users and billing in the Admin Portal

Sign in with your organization's admin account to manage members on Team and subscription charges under Settings → Billing.

Roles and permissions

Free IT Admin seats are an Enterprise feature. Role changes and removals, including directory removals, must leave at least one admin-level user and one billable user. When a Member submits an invite, it reaches admins as a request rather than an invitation.

Invite teammates

The role defaults to Member and applies to the whole batch; choosing a role requires a subscription. Direct invitees in billable roles are promoted to Admin automatically only when the organization has no billing history and no active pilot.

1. Open Team → Members.

2. Paste addresses, or copied name-and-email lists, into Emails to add.

3. Choose Admin, IT Admin or Member if offered.

4. Click Add.

A single invitation shows "Invited {email}"; a successful batch clears the field. Add requires valid addresses and is disabled while sending, and it blocks self-invites, existing members, pending invitees and members of other organizations. Mixed results identify the failures — resubmit addresses returned for sending errors or "Something went wrong" with Add.

Pending invitations cannot be resent: revoke before replacing. Invitations expire after 180 days and can then be sent again.

A contractual seat cap, if set, counts billable members and pending invitations — not IT Admins or their invitations — and covers invite-link and SCIM additions. Cap errors state total, used and available seats; an over-cap batch sends nothing and keeps the addresses for retry.

Change a role

You cannot edit another Superadmin's role, and another admin must change your own role to Member.

1. Find the member under Team → Members.

2. Select Admin, IT Admin or Member in their role dropdown.

3. Confirm with Change role — required only when changing to or from IT Admin.

"Updated role" confirms the change took effect immediately; seat quantity updates afterward. A rejected change keeps the previous role and shows the reason or "Failed to update user".

Remove a member or revoke an invitation

You cannot remove yourself; your row has no remove control.

1. Find the person under Team → Members.

2. Click the trash icon (Remove member), or the X on a pending invitation (Revoke invite).

3. Confirm with Remove or Revoke.

The row disappears and seat counts update; a rejected removal shows the reason or "Failed to remove user". Removal or revocation frees capacity this billing period, including under a seat cap. Unless your organization preserves contracted seats, unused seats are removed and not charged next cycle.

Understand your seat count

On Team, select Show breakdown.

A subscription-wide trial shows 0 billed seats; an inactive subscription shows "Your subscription is inactive, please reactivate". Otherwise, minimum team-seat billing applies.

Eligible first-time team joiners receive a 14-day trial unless trials are disabled in Settings → Organization. Pilots use their end date instead, and a longer existing trial is preserved unless team trials are disabled, which makes the joiner immediately billable.

Seat quantity updates as people join and become billable. On a billed team, trials become paid seats at expiry and are charged at the next renewal. Someone who already used a trial can be billed immediately; without live team billing, joiners get a 24-hour billing window instead of another trial, even with team trials disabled.

Manage billing and invoices

1. Open Settings → Billing.

2. Click Manage Subscription to open Stripe in a new tab, or Add billing info if you have no subscription.

In Stripe, update the payment method, view and download invoices, or cancel at period end. Change plans on the Billing page, not in Stripe.

Every admin sees the Growth plan cards once pricing loads. Choose dictation-only or the Notetaker bundle, which adds unlimited Notetaker, and Monthly or Annual; an active annual subscription hides the cycle toggle. Active and trialing subscriptions switch plans without checkout. Solo users must create or join an organization to buy Growth. Enterprise — which adds premium support, a dedicated customer success manager, custom commercials, invoicing or PO billing and custom legal terms — goes through sales.

If your organization is already on Pro, its card is marked Current plan and cannot be selected. Use the Growth card's Dictation and Notetaker or Dictation only toggle, then Upgrade: the plan switches in place at the Growth price for your currency and billing cycle, and the bundle unlocks Notetaker automatically. If the upgrade also changes your billing cycle, the unused remainder of the period you already paid for is credited against the new charge.

Organizations already on Growth cannot switch between Growth options here, and organizations on a sales-led contract see Talk to sales instead of an upgrade; contact sales or support for those changes.

Review the amount and seats before Continue to Payment. During an active trial, $0 is due today and the first charge follows the first member's trial; after the trial, checkout charges immediately.

Upcoming charges appears only with a subscription. Renewal and prorated seat charges are billed separately and can fall on different dates; dates use UTC and amounts use the invoice currency.

Cancellation at period end shows no renewal and preserves access until the displayed end date. If a payment is past due, select Update Payment to open Stripe before the access deadline; plan changes stay unavailable until payment succeeds.

For separate team subscriptions and seats, see Manage Cost Centers or contact support before moving a team.

Still need help?

• For "Your network isn't allowed", switch to an approved network and select Retry, or contact your admin; Sign out is also available.

• If Flow says your domain requires sales-assisted onboarding, contact sales instead of creating a team yourself.

• Contact support to raise a seat cap that is blocking invitations, and for billing adjustments, a locked admin account, unavailable controls, or "Failed to find your subscription. Please contact support."

Use Help in the sidebar to email support@wisprflow.ai. Include your team name, admin email, platform and the action you were trying to complete.