What happens if my Wispr Flow payment fails

Last updated: August 29, 2026

Available on: Mac, Windows. On iOS, only App Store purchases can be managed in the app; Stripe subscriptions show "Go to the desktop app to manage plan". Android shows a read-only plan label and no past-due state — manage billing on desktop or web.

Got a payment-failed email, a warning banner in Plans and Billing, or a plan that dropped to Basic? A failed payment puts your subscription in a past-due state before anything changes. Restoring Pro usually takes under 5 minutes.

Quick checks

  • Check your email. Wispr emails billing admins as soon as a charge fails, with a direct link to pay the invoice.

  • Confirm your plan label. Open Settings → Plans and Billing. Pro (desktop) or Pro Plan (Android, which also covers Team plans) means payment went through and you're done; Basic means the subscription was canceled and you need to update your payment method; No plan info means the app couldn't fetch subscription details — see the FAQs.

What happens when a payment fails

  1. Past due. Your subscription stays active while the charge is retried. iOS treats past-due subscriptions as premium; on desktop, Pro entitlements may not appear during the past-due window. Android has no past-due state.

  2. First notice. Wispr emails the billing admin as soon as the payment fails.

  3. Final reminder. If the payment is still failing, Wispr sends the billing admin a final reminder.

  4. Downgrade. Once the subscription is marked canceled, your account moves to the free Basic plan: weekly word caps apply and Pro features are disabled.

Note: Downgrade happens after retries are exhausted, not on a fixed day.

What you'll see in the app

  • Past due, individual Pro: A banner in Settings → Plans and Billing offers Update payment, which opens the Payment summary dialog. The banner is hidden for team-plan users and disappears once payment is resolved.

  • Past due, Team and Enterprise: The app works normally, equivalent warnings appear in the admin portal for billing admins, and Pro access continues until the subscription is canceled.

  • After downgrade: Your plan label reads Basic, weekly word caps apply (2,000-word soft cap and 5,000-word hard cap on desktop, 1,000 words on iOS), and Pro features such as unlimited dictation and advanced editing are disabled. The Basic plan card shows words remaining and "Limit resets Sunday, 12 a.m. PT", and a notification appears after each dictation past the soft cap.

  • On iOS: A past-due or canceled paid plan may still display as your current paid plan with a Resubscribe button, so the label can lag the actual billing state.

How to fix it

Individual Pro

  1. Click Update payment in the Plans and Billing banner — or go to Settings → Plans and Billing and click Manage subscription, or use the payment link in any past-due email.

  2. Update your card, then pay the outstanding invoice.

  3. Return to Plans and Billing. Within a few minutes your plan label reads Pro and the banner disappears — that's your confirmation.

Team, Business, or Enterprise

  1. Open Wispr Flow and go to Settings → Plans and Billing.

  2. Click Manage billing to open the Wispr admin portal. If your team trial ended with no billing info on file, you'll see Add billing info instead.

  3. Update your payment method there, then pay the outstanding invoice.

  4. Return to Plans and Billing. The plan label restores automatically within a few minutes for all teammates.

Note: Restoration usually takes minutes; in rare cases up to 24 hours.

FAQs

I paid but my plan hasn't been restored yet

On Mac and Windows, click the refresh icon next to the Plans and Billing page title to re-sync immediately. Success shows "Your plan is up to date with your account."; failure shows an error such as "Could not load subscription from the server. Nothing was changed." If that doesn't work, quit and reopen Wispr Flow to force a fresh check.

Why do some teammates still see the free plan after I paid?

Each teammate's app refreshes subscription state on its own schedule. Ask them to quit and reopen Wispr Flow.

Will I lose my data if my plan is downgraded?

No. Your account data, dictionary, history, and settings are preserved. The downgrade only limits Pro features and enforces weekly word caps, and Pro returns once you pay the outstanding invoice.

I have a student plan — does this affect me?

Paid Student plans (Student Monthly/Yearly) are billed through Stripe or the App Store, so they can go past due and downgrade to Basic like any paid plan — follow the Individual Pro steps above. A granted free student plan has no payment method attached and nothing to fail.

My plan shows "No plan info"

The app couldn't fetch your subscription details. This appears most often on Android, where the plan label refreshes only when your sign-in status changes, so a change made on desktop or web may not show until you sign out and back in.

Warning: On Android, signing out deletes all transcripts stored on that device ("Signing out will remove all transcripts stored in this device."). Copy anything you need first.

Can I buy personal Pro while I'm on a team?

No. Any upgrade by a user on a team routes to the team Payment summary billing modal. Subscriptions purchased on iOS also can't be switched or managed from desktop.

Still need help?

Contact support if:

  • You've paid the outstanding invoice but your plan hasn't been restored after 24 hours — include your account email and date of payment.

  • Your plan shows as Basic even though your subscription hasn't been canceled.

  • You need help updating your payment method or finding your outstanding invoice.

  • Plans and Billing shows "Contact support about your subscription" instead of a price.

Team and Enterprise accounts: enterprise@wisprflow.ai. Individual accounts: support@wisprflow.ai. Include your account email and what you've already tried — most billing issues are resolved in one reply.