What happens if my Wispr Flow payment fails

Last updated: July 14, 2026

Available on: Mac, Windows. On iOS, manage your subscription through the App Store. Android shows your plan but doesn't support in-app subscription changes.

If a Wispr Flow payment fails, your subscription enters a past-due state before anything changes. This guide explains what to expect, what you'll see in the app, and how to restore Pro access — most fixes take under 5 minutes.

Quick checks

  • Check your email. Wispr sends a payment-failed email to billing admins as soon as a charge fails, with a direct link to pay the invoice.

  • Click the refresh button. On the Plans and Billing page, the refresh icon next to the page title pulls the latest subscription state.

  • Confirm your plan label. Open Settings → Plans and Billing. If it shows Basic, your subscription has been canceled and you'll need to update your payment method to restore Pro.

What happens when a payment fails

When your payment method can't be charged, your subscription moves through these stages:

  1. Past due. Your subscription stays active while the charge is retried. All Pro, Team, Enterprise, and iOS paid users keep full Pro access during this window.

  2. First notice. Wispr emails the billing admin as soon as the payment first fails.

  3. Final reminder. If the payment is still failing after 6 days, Wispr sends a final reminder to the billing admin.

  4. Downgrade. Once the subscription is marked as canceled, your account is downgraded to the free Basic plan. Weekly word caps apply and Pro features are disabled.

Note: The length of the past-due window depends on the payment retry schedule. The downgrade happens after retries are exhausted, not on a fixed day.

What you'll see in the app

  • During the past-due window (individual Pro users): A yellow warning card appears in the sidebar and a warning banner appears on the Plans & Billing page. Both include an Update payment button that opens the billing portal. These alerts disappear automatically once your payment is resolved.

  • During the past-due window (Team and Enterprise users): The app continues working normally — equivalent warnings appear in the admin portal for billing admins. Pro access is preserved until the subscription is actually canceled.

  • After downgrade: Your plan label changes to Basic. Weekly word caps apply: 2,000 words/week soft cap and 5,000 words/week hard cap on desktop, and 1,000 words/week on iOS. Pro features such as unlimited dictation and advanced editing are disabled.

How to fix it

Individual Pro

  1. Click Update payment in the yellow warning card in your sidebar or in the banner on the Plans & Billing page — either opens the billing portal directly. Alternatively, go to Settings → Plans and Billing and click Manage subscription, or use the payment link from any past-due email Wispr sent you.

  2. Update your card or payment method, then pay the outstanding invoice.

  3. Return to the Plans and Billing page and click the refresh icon next to the page title. Your plan label should change back to Pro within a few minutes, and the warning card and banner will disappear automatically.

Team or Enterprise

  1. Open Wispr Flow and go to Settings → Plans and Billing.

  2. Click Manage billing to open the Wispr admin portal.

  3. Update your payment method in the admin portal, then pay the outstanding invoice.

  4. Return to the Plans and Billing page in Wispr Flow and click the refresh icon. The plan label should restore within a few minutes for all teammates.

Note: Most users see restoration within minutes once payment goes through. In rare cases it can take up to 24 hours.

FAQs

I paid but my plan hasn't been restored yet

Click the refresh button on the Plans and Billing page, or fully quit and reopen Wispr Flow to force a fresh check. The yellow warning card and banner will also disappear once your payment is confirmed. If it's been more than 24 hours since you paid, contact support with your account email and date of payment.

Why do some teammates still see the free plan after I paid?

Each teammate's app refreshes subscription state on its own schedule. Ask them to click the refresh button on the Plans and Billing page, or to fully quit and reopen Wispr Flow.

How long does the past-due window last before I'm downgraded?

It depends on the payment retry schedule. Wispr sends a final reminder 6 days after the subscription goes past due, and the downgrade happens once the subscription is marked as canceled. You keep full Pro access throughout the retry window.

Will I lose my data if my plan is downgraded?

No. Your account data, dictionary, history, and settings are preserved. The downgrade only limits access to Pro features and enforces weekly word caps. Once you pay the outstanding invoice, Pro is restored.

Still need help?

Contact support if:

  • You've paid the outstanding invoice but your plan hasn't been restored after 24 hours.

  • Your plan shows as Basic even though your subscription hasn't been canceled.

  • You need help updating your payment method or finding your outstanding invoice.

Include your account email and what you've already tried. Most billing issues are resolved in one reply.