What happens if my Wispr Flow payment fails

Last updated: May 30, 2026

Available on: Mac, Windows. On iOS, manage your subscription through the App Store. Android shows your plan but doesn't support in-app subscription changes.

If a payment fails on your Wispr Flow subscription, your account enters a past-due state before anything changes. This guide explains what to expect, what you'll see in the app, and how to restore your subscription — most fixes take under 5 minutes.

Quick checks

  • Check your email. Wispr sends a payment-failed email to billing admins as soon as a charge fails, with a direct link to pay the invoice.

  • Click the refresh button. On the Plans and Billing page, the refresh icon next to the page title pulls the latest subscription state from the server (10-second cooldown between clicks).

  • Confirm your plan label. Open Settings → Plans and Billing. If it shows Basic, your subscription has already been downgraded and you'll need to update your payment method to restore Pro.

What happens when a payment fails

When Stripe can't charge your payment method, your subscription moves through these stages:

  1. Past due. Your subscription stays active while Stripe retries the charge. Team, enterprise, and iOS paid users keep full access during this window. Personal Pro users on desktop lose Pro access immediately when the subscription enters past due.

  2. First notice. Wispr emails the billing admin as soon as the payment first fails.

  3. Last notice. If the payment is still failing after 6 days, Wispr sends a final reminder to the billing admin.

  4. Downgrade. Once Stripe marks the subscription as canceled, a daily reconciliation job downgrades the account to the free Basic plan. Weekly word caps apply and Pro features are disabled.

Note: The exact length of the past-due window depends on Stripe's retry schedule. The downgrade happens after Stripe exhausts its retry attempts, not on a fixed day.

What you'll see in the app

  • During the past-due window: The app continues working normally for team, enterprise, and iOS paid users — you may not notice anything has changed. Personal Pro users on desktop lose Pro access right away.

  • After downgrade: Your plan label changes to Basic. Weekly word caps apply: 2,000 words/week soft cap and 5,000 words/week hard cap on desktop, and 1,000 words/week on iOS. Pro features such as unlimited dictation and advanced editing are disabled.

How to fix it

Individual Pro

  1. Open Wispr Flow and go to Settings → Plans and Billing.

  2. Click Manage subscription to open the Stripe customer portal.

  3. Update your card or payment method, then pay the outstanding invoice. You can also use the payment link from any past-due email Wispr sent you.

  4. Return to the Plans and Billing page and click the refresh icon next to the page title. Your plan label should change back to Pro within a few minutes.

Team or Enterprise

  1. Open Wispr Flow and go to Settings → Plans and Billing.

  2. Click Manage billing. This opens the Wispr admin portal at admin.wisprflow.ai/app/settings/billing.

  3. Update your payment method in the admin portal, then pay the outstanding invoice.

  4. Return to the Plans and Billing page in Wispr Flow and click the refresh icon. The plan label should restore within a few minutes for all teammates.

Note: Most users see restoration within minutes once payment goes through. A daily reconciliation job at 5AM UTC catches any cases the live sync misses, so the maximum delay is about 24 hours.

FAQs

I paid but my plan hasn't been restored yet

Click the refresh button on the Plans and Billing page, or fully quit and reopen Wispr Flow to force a fresh check. Most users see restoration within minutes, and a daily reconciliation job catches anything the live sync misses. If it's been more than 24 hours since you paid, contact support with your account email and date of payment.

Why do some teammates still see the free plan after I paid?

Each teammate's app refreshes subscription state on its own schedule. Ask them to click the refresh button on the Plans and Billing page, or to fully quit and reopen Wispr Flow.

How long does the past-due window last before I'm downgraded?

It depends on Stripe's retry schedule. Wispr sends a final reminder 6 days after the subscription goes past due, and the downgrade happens once Stripe marks the subscription as canceled.

Will I lose my data if my plan is downgraded?

No. Your account data, dictionary, history, and settings are preserved. The downgrade only limits access to Pro features and enforces weekly word caps. Once you pay the outstanding invoice, Pro is restored.

Still need help?

Contact support if:

  • You've paid the outstanding invoice but your plan hasn't been restored after 24 hours.

  • You're on an enterprise plan and seeing word-cap warnings — enterprise users in the past-due window should keep full access.

  • You need help updating your payment method or finding your outstanding invoice.

Include your account email and what you've already tried. Most billing issues are resolved in one reply.