What happens if my Wispr Flow payment fails
Last updated: October 16, 2026
Available on: Mac, Windows, iOS, Android. Android plan controls apply where available.
Got a payment-failed email, a past-due banner, or a plan that dropped to Free? A failed payment puts your subscription in a past-due state before anything changes, and updating your payment method restores Pro.
What happens when a payment fails
While past due, desktop individual and team subscriptions keep their paid plan name and Pro access, though access to every paid-only feature is not guaranteed for past-due individual subscribers. On iOS, paid access and the plan name remain, but the plan button can change to Resubscribe. A paid plan name is not proof of successful payment, a missing label alone is not proof of failure, and a failed charge does not extend the period you have paid for.
Wispr emails every team or enterprise admin when a charge fails, then sends one final reminder if the subscription is still past due. Teams with no admins get no notice, and individual subscribers do not receive this first-failure email.
Once the subscription is canceled, your account returns to Free and Pro features such as unlimited dictation and advanced editing are disabled. Paid access removes Free weekly word limits immediately.
Note: Your account data, dictionary, history, and settings are preserved, and Pro returns once you pay the outstanding invoice.
How to fix it
Note: Manage App Store or Google Play subscriptions in the store that bills you; desktop billing cannot change them. Desktop can show “You can manage subscription via Apple” even for a Google Play subscription.
Open Settings → Plans and Billing on Mac/Windows, or Account → Manage plan on mobile where available.
Follow the steps below for whoever bills you.
Individual Pro — desktop billing
The Payment past due banner appears only for non-team members; there is no separate desktop payment-failure notification. Paid Student plans go past due and downgrade like any paid plan — use these same steps.
Click Update payment to open Payment Summary, preset to monthly billing, or open Manage subscription from Plans and Billing.
Click Continue to Payment to open Stripe checkout in your browser.
Update your card and pay the outstanding invoice.
Return to Flow; if the dialog stays open, click Finished paying? Click to refresh.
The dialog closes when Flow detects the subscription change. Confirm that the past-due banner disappears; the paid plan name alone is not confirmation.
Retry if you see “Failed to refresh subscription. Please try again.” “Unable to load billing info. Please try again” leaves Continue to Payment disabled; retry opening the dialog. For “Unable to open checkout”, select Contact us.
Team, Business, or Enterprise
Team members do not see the desktop past-due banner, and only admins can use team billing — everyone else sees “You must be an admin to view team billing information.” Ask a team admin to complete these steps.
Click Manage billing to open the Wispr admin portal.
Click Update Payment or Manage subscription to open the Stripe billing portal in a new tab.
Update your card and pay the outstanding invoice.
Return to Plans and Billing to check the updated plan.
The portal’s past-due warning gives an access end date. While past due, Update Payment replaces plan-change actions; pay the outstanding invoice through the payment portal and plan options become available again.
Portal changes update desktop automatically. Ask teammates still seeing Free to quit and reopen Flow. If you see “Failed to find your subscription. Please contact support.”, contact support.
Google Play subscription — Android
Where Android plan controls are available, Account → Manage plan opens Plans.
Open Google Play Store → profile icon → Payments & subscriptions.
Update your payment method and pay the outstanding charge for Wispr Flow.
Return to Flow’s Plans page to check for your paid plan name and Pro access.
Returning from Google Play refreshes the plan automatically; no restart or reinstall is required, though you can reopen Flow if the plan has not updated. An active Play subscription unlocks Pro without upgrade prompts; once Flow detects that it has expired, the app returns to the Free experience.
If a renewal was canceled, Resubscribe on Google Play opens Play’s subscription page. Retry if you see “Couldn't open Google Play. Try again.”
Paid on the web — Android
Complete your payment in the browser, then return to Flow and tap the Flow bubble as usual. Android lifts the weekly word limit on its own — no restart or reinstall needed — and reopening the app also re-checks your plan.
Apple or another billing source
Manage Apple-billed subscriptions in the App Store on your iPhone or iPad. Android directs desktop-billed and team plans to the desktop app and other-store purchases to the original device, and shows no management action for promotional grants.
If a team or desktop plan also has a live Google Play subscription, use Manage your Google Play subscription to find and cancel that separate charge.
If your plan has not updated
Mac and Windows: refresh your plan
Click the refresh icon beside the Plans and Billing title, labeled Click to refresh. Success shows “Your plan is up to date with your account.” Otherwise:
Wait: “Please wait a moment before syncing again.” means pause briefly, then refresh again.
Sign in: Follow “Sign in to sync your subscription.” or “Could not refresh your sign-in. Try again or sign out and back in.”
Nothing changed: “Could not confirm your subscription. Your current access is unchanged.”, “Could not load subscription from the server. Nothing was changed.”, “Something went wrong. Nothing was changed.” and “Could not sync. Nothing was changed.” all mean your existing access was retained — retry, then contact support.
iOS: missing plan name
A plan name can be missing when subscription details have not loaded; refreshing requires an internet connection.
Quit and reopen Flow, then check Account → Manage plan.
Sign out and back in if the label remains missing, which reloads subscription details, then check again.
Contact support if the expected plan remains missing.
Android: missing plan name or Error
Free, loading, signed-out, or unavailable plan displays can have no label. Error means details could not load and no previous plan was available; Manage plan stays available in the Error state, and upgrade prompts can still appear.
Warning: On Android, signing out deletes all transcripts stored on that device (“Signing out will remove all transcripts stored in this device.”). Copy anything you need first.
Reopen Flow or return to Plans to check for the paid plan and Pro access.
Sign out and back in if the error persists, after copying needed transcripts.
Still need help?
Contact support if:
You paid the outstanding invoice but your plan has not been restored after 24 hours.
Your account shows Free even though your subscription has not been canceled.
You need help updating your payment method or finding your outstanding invoice.
Plans and Billing shows “Contact support about your subscription” instead of a price. Your renewal or cancellation date still appears, reading Cancels rather than Renews for a scheduled cancellation.
Team and Enterprise accounts: enterprise@wisprflow.ai. Individual accounts: support@wisprflow.ai. Include your account email, platform and device, payment date, and what you tried.