What happens if my Wispr Flow payment fails

Available on: Mac, Windows. On iOS, manage your subscription through the App Store. Android shows your plan but doesn't support in-app subscription changes.

Got a payment-failed email, a yellow warning card in the sidebar, or a plan that dropped to Basic? A failed payment puts your subscription in a past-due state before anything changes. Here's what to expect and how to restore Pro — usually under 5 minutes.

Quick checks

Check your email. Wispr emails billing admins as soon as a charge fails, with a direct link to pay the invoice.
Confirm your plan label. Open Settings → Plans and Billing. If it shows Pro, your payment went through and you're done. If it shows Basic, your subscription has been canceled and you'll need to update your payment method to restore Pro.

What happens when a payment fails

Past due. Your subscription stays active while the charge is retried. Pro, Team, Enterprise, and iOS paid users keep full Pro access during this window.
First notice. Wispr emails the billing admin as soon as the payment first fails.
Final reminder. If the payment is still failing after 6 days, Wispr sends a final reminder to the billing admin.
Downgrade. Once the subscription is marked as canceled, your account moves to the free Basic plan: weekly word caps apply and Pro features are disabled.

Note: The past-due window length depends on the payment retry schedule — the downgrade happens after retries are exhausted, not on a fixed day.

What you'll see in the app

Past due, individual Pro: A yellow warning card in the sidebar and a warning banner on the Plans and Billing page, each with an Update payment button that opens the billing portal. Both disappear once your payment is resolved.
Past due, Team and Enterprise: The app works normally, equivalent warnings appear in the admin portal for billing admins, and Pro access is preserved until the subscription is canceled.
After downgrade: Your plan label changes to Basic, weekly word caps apply (2,000-word soft cap and 5,000-word hard cap on desktop, 1,000 words on iOS), and Pro features such as unlimited dictation and advanced editing are disabled.

How to fix it

Individual Pro

Click Update payment in the yellow sidebar card or the Plans and Billing banner to open the billing portal. Alternatively, go to Settings → Plans and Billing and click Manage subscription, or use the payment link in any past-due email.
Update your card or payment method, then pay the outstanding invoice.
Return to Plans and Billing. Within a few minutes your plan label updates to Pro and the warning card and banner disappear — that's your confirmation.

Team or Enterprise

Open Wispr Flow and go to Settings → Plans and Billing.
Click Manage billing to open the Wispr admin portal.
Update your payment method there, then pay the outstanding invoice.
Return to Plans and Billing in Wispr Flow. The plan label restores automatically within a few minutes for all teammates.

Note: Most users see restoration within minutes of payment; in rare cases it takes up to 24 hours.

FAQs

I paid but my plan hasn't been restored yet

Fully quit and reopen Wispr Flow to force a fresh check. If it's been more than 24 hours since you paid, contact support with your account email and date of payment.

Why do some teammates still see the free plan after I paid?

Each teammate's app refreshes subscription state on its own schedule. Ask them to fully quit and reopen Wispr Flow to pick up the latest plan status.

How long does the past-due window last before I'm downgraded?

It depends on the payment retry schedule. You keep full Pro access throughout the retry window, and the downgrade happens once the subscription is marked as canceled.

Will I lose my data if my plan is downgraded?

No. Your account data, dictionary, history, and settings are preserved. The downgrade only limits Pro features and enforces weekly word caps, and Pro is restored once you pay the outstanding invoice.

I have a student plan — does this affect me?

No. The Student plan is free and has no payment method attached, so it is never subject to payment failures, past-due states, or downgrades.

Still need help?

Contact support if:

You've paid the outstanding invoice but your plan hasn't been restored after 24 hours.
Your plan shows as Basic even though your subscription hasn't been canceled.
You need help updating your payment method or finding your outstanding invoice.

Include your account email and what you've already tried. Most billing issues are resolved in one reply.