Fix connection and network errors

Last updated: September 25, 2026

Available on: Mac, Windows, iOS, and Android.

If Flow shows Connection lost, Couldn't reach Wispr Flow, or cannot reach its servers, check the connection before changing app settings. A VPN, proxy, firewall, filtering service, or service interruption can affect Flow even when some websites still load.

Find where the connection fails

  1. Open a website. If other apps are offline too, restore the device's connection first.

  2. Quit and reopen Flow, then dictate a short phrase. If text appears, you're done.

Check VPN, proxy, and filtering settings

Important: Do not change a managed network's configuration without involving its administrator — on a managed device or network, ask IT to make the comparison. A successful test without a tool identifies where to configure access; it does not require leaving protection off.

  1. Test briefly without a VPN or filtering tool only if you control it, then restore it.

  2. Compare the connection after each approved change, then restore the required VPN, proxy, or filtering configuration.

If a corporate connection is required, ask IT to allow Flow using Configure your network for Wispr Flow rather than leaving it disabled. Allowing website and download domains alone is not sufficient for dictation.

Mac and Windows: proxies and security tools

Flow uses your computer's proxy settings. If your organization inspects or filters traffic, ask IT to confirm Flow is allowed.

  1. Quit Flow before changing proxy settings.

  2. Open proxy settings — Mac: System Settings → Network; Windows: Settings → Network & internet → Proxy.

  3. Check any active proxy with your administrator.

  4. Reopen Flow and compare the result.

  5. Configure a firewall or security tool only if an approved test implicates it:

    1. Add Wispr Flow to its allowed-app configuration.

    2. Retest with the tool enabled.

  6. Compare with a DNS server approved for your network if DNS filtering is suspected; DNS filtering can block dictation separately from website access.

  7. Restart Flow and retest.

iPhone and Android

Check the network tools configured on your phone before changing Flow's settings.

Platform

Connection checks

iPhone

Check the active VPN in Settings, any filtering app, and Settings → Wi-Fi → network info → HTTP Proxy.

Android

Check Settings → Network & internet → VPN, the current network's advanced proxy settings, and any firewall or filtering app; names vary by device.

Chrome extension

If your organization configured the proxy, contact its administrator; compare any VPN or filtering configuration as above.

  1. Close and reopen the extension's popup if it shows No Internet Connection.

  2. Check Chrome Settings → System → Open your computer's proxy settings.

Recover after a dropped connection

Important: Saved audio may be retryable; deleted or uncaptured audio is not.

Reconnect, then check History on the device where you dictated.

iPhone

If the connection drops mid-dictation — for example when you switch apps, lose signal, or turn on Airplane Mode — Flow continues transcribing what you say after the interruption and inserts the finished text as usual.

If you start a new dictation while an earlier one is still finishing, the earlier text is saved to History instead of being inserted where you're typing. Open History to copy it into the right place.

Android

Action

When to use it

Paste

Reinsert text already on the clipboard, even offline.

Retry

Transcribe saved audio again after reconnecting.

After "Failed to transcribe. Saved in the app.", the bubble's Retry is available for 5 seconds; afterward, retry from History or start a new dictation. A successful retry updates the existing History entry with finalized text rather than creating a duplicate.

If Retry has no saved recording to use, the bubble re-displays without transcribing.

Tapping the Wispr icon starts a new dictation after a transcription failure, but only dismisses a paste error, preserving clipboard text.

Still stuck?

  • Too many requests: wait before trying again.

  • Organization network restriction: switch to an approved network or contact your administrator.

  • Corporate SSO repeatedly signs you out: ask IT to review the proxy certificate and allowed access.

  • Contact support if Flow still cannot connect after these checks. Include your operating system, device, exact error, security and network tools, what you tried, and which comparison changed the result.