Why Isn’t My Student Pricing Reflecting on My Account?

Last updated: September 12, 2026

Available on: Mac, Windows, iOS, and Android.

Expected a student discount but still see standard Pro pricing, or a plan labeled "Pro" instead of "Student"? Request the discount from support with proof of enrollment, and we'll reply by email.

Why student pricing isn't showing

Student pricing is a plan tier set on your account, not something you unlock by entering a .edu address in the app. Once your account is recognized as a student, Pro costs $7.50/month, or $6/month billed annually, instead of $15/month or $12/month annually.

How to request the discount

  1. Open the in-app support form on Mac, Windows, iOS, or Android.

  2. Describe your student status. On Android, open Report an issue and choose the Billing category (the options are Issue, Billing, and Account management); Mac, Windows, and iOS have no Billing category.

  3. Attach proof of eligibility, such as a student ID or enrollment letter.

Note: The attachment is optional but speeds up resolution. The Android form accepts one image at a time — screenshot a PDF enrollment letter, or reply by email instead. Rejected images name the reason: unsupported format, file too large, or unreadable file.

Tip: On Android, submissions continue while you navigate away. If sending fails, your text and category are kept, but a rejected attachment must be re-attached.

FAQs

What counts as proof of eligibility?

A current student ID, an enrollment letter, or a similar document from your institution showing you're actively enrolled.

Where do I see the discount?

Mac and Windows: Settings → Plans & Billing. iOS: the Plans screen. Android: the Plan page (tap your name or "Manage Plan" in Account). The current-plan card shows your price and renewal date, or a "contact support" message if the price can't be resolved for an active subscription.

Why does my plan still say "Pro" after the discount is applied?

On Mac, Windows, and iOS, Pro, Student, and Team all display as "Pro" ("Pro Trial" while trialing); Business shows as "Enterprise" and no subscription as "Basic". On Android, a student subscription displays as "Student". On other platforms, the discount appears in your billing amount, not the plan name.

A canceled, unpaid, expired, or past-due subscription still appears on your current-plan card with a "Canceled" label and a "Resubscribe" button.

I already have a paid subscription — how do I move to student pricing?

It's a plan switch, not a new checkout, and isn't possible for subscriptions purchased on iOS. On a team, upgrades and plan changes go through your team's billing instead of a personal checkout.

I'm on iOS and already paid — how do I recover my purchase?

Tap Restore Purchases. If your purchase isn't found, check your connection and confirm you're signed in with the Apple ID and Flow account used for the purchase, then contact support if it still doesn't appear.

How do I cancel, resubscribe, or switch billing period on iOS?

These actions open Apple's system Manage Subscriptions sheet rather than in-app settings.

How do I manage my plan on Android?

Open the Plan page by tapping "Manage Plan" in Account or "Get unlimited words" in the drawer. If you subscribed via Google Play, cancel or resubscribe there. If you purchased on desktop or iOS, manage your subscription where you bought it.

Still stuck?

Reach out to support if:

  • You've submitted proof of eligibility and the discount hasn't been applied

  • You have questions about pricing or discount eligibility

  • You need help with your current subscription or billing

Include your account email, your platform (Mac, Windows, iOS, or Android), and your proof of eligibility so we can resolve your request in one reply.