Captcha issues blocking login, downloads, or subscriptions

Mac

1. Quit Flow — click the Flow icon in the menu bar, then click Quit Flow.

2. Reopen Flow.

3. Update to the latest version when prompted. If you're not prompted, follow How to update to the latest version.

4. Retry your original action — creating an account, resending a verification email, or resetting your password.

If captcha loads and your action completes, you're done. If not, see "If updating didn't help" below.

Windows

1. Close Flow — right-click the Flow icon in the system tray and select Exit.

2. Reopen Flow.

3. Update to the latest version when prompted. If you're not prompted, follow How to update to the latest version.

4. Retry your original action — creating an account, resending a verification email, or resetting your password.

If captcha loads and your action completes, you're done. If not, see "If updating didn't help" below.

iOS

On iOS, captcha appears on the sign-up, forgot password, and resend verification screens and must be completed before you can proceed.

1. Open the App Store and tap your profile icon in the top right.

2. Update Wispr Flow if an update is available.

3. Reopen Flow and retry your action.

If captcha loads and your action completes, you're done.

If captcha can't load, you'll see "Verification service unavailable. Please try again later." Tap Go Back and use Google, Apple, Microsoft, or SSO instead — none require captcha. Google and Apple appear by default; tap More Options for Microsoft, SSO, or email.

If the challenge fails after loading — you ran out of time or your network dropped — you'll see "Verification failed. Please try again." Retry the challenge.

Captcha resets if you switch between the sign-up, verify, and reset-password screens, so solve it again. Cancelling the captcha shows no error and leaves the button disabled. After account creation, Flow signs you in automatically once you click the verification link, unless you leave the screen.

Android

Android sign-up and authentication don't include a captcha challenge. Choose Continue with Google, Apple, Microsoft, SSO, or Email, then complete sign-in in the browser tab that opens. If Flow is closed mid-sign-in, reopening it offers to resume where you left off.

For login or sign-up issues on Android, contact support — the issue is unrelated to captcha.

Why am I seeing a captcha?

It prevents spam and automated abuse when creating an account, resending a verification email, or resetting your password.

My password reset says "This reset link is invalid or has expired" — what do I do?

Reset and emailed sign-in links expire 15 minutes after the email is sent. Return to the forgot-password screen, request a new email, and submit the new reset form promptly. If the error persists with a fresh link, try a different browser or clear your browser cache and cookies for wisprflow.ai.

Can I sign up with an all-numeric email address (e.g., 123456@domain.com)?

No. Addresses where the part before the @ is only digits can't create an account or reset a password, on any platform. The address itself is valid; the restriction is on our side.

This affects every sign-up path, including Continue with Google, Apple, and Microsoft: the provider signs you in, account creation rejects the address, and you're returned to the sign-in page with either "Invalid email address" or "Authentication failed," depending on the browser. Another browser, cleared cookies, or a private window won't change the outcome.

Use an address with at least one letter before the @. Choose carefully: the email address and sign-in method on an account can't be changed later.

Can I sign up with an email alias like name+tag@domain.com?

No. Addresses containing "+" are rejected when creating a new account with email and password. Existing accounts on a "+" alias keep working, and the restriction doesn't affect Google, Apple, Microsoft, or SSO and domain-managed accounts.

What if my organization uses SSO?

SSO sign-in is available on Mac, Windows, iOS, and Android. On iOS choose More Options → SSO; on Android choose Continue with SSO and enter your work email; on Mac and Windows complete SSO in the browser window Flow opens. If your organization manages accounts through directory sync, contact your IT admin to be provisioned.