Verifying your domain for domain capture

Domain capture lets you control whether new sign-ups on your company's email domain must join your organization in Wispr Flow. Before you can set a capture policy, your domain needs to be verified by Wispr via a DNS TXT record.

How to start verification

Domain verification is initiated by our support team. To begin, contact us at enterprise@wispr.ai or click Contact Support at the bottom of the Domain capture section in your admin portal (Settings → Organization).

Let us know which domain you'd like verified. We'll reply with a TXT record containing two values:

• Host: _wispr-verify.<your-domain>

• Value: wispr-verify=<unique-token>

Adding the TXT record to your DNS

Sign in to your DNS provider and add a new TXT record using the values we sent you.

A few things to watch for:

• The host should be entered exactly as we provide it. Some DNS providers expect just the subdomain part (e.g. _wispr-verify) and append the rest of your domain automatically. Others want the full host. Check your provider's docs if you're unsure.

• The value must include the wispr-verify= prefix — don't strip it.

• TTL can be left at the default (usually 3600 seconds / 1 hour).

Once the record is saved, reply to your ticket and let us know. We'll run a DNS check on our end.

Verification timing

DNS propagation typically takes a few minutes but can take up to a few hours depending on your provider and TTL settings. If the first check fails, we can re-run it — just give it a bit of time and reach back out.

After verification

Once your domain is verified, you'll see it marked Verified in your admin portal under Settings → Organization → Domain capture. The capture policy dropdown next to it will unlock, and you can choose:

• Not set — no capture policy applied (default)

• Require team membership — new sign-ups on this domain must join your organization

You can change this setting yourself anytime once the domain is verified. No need to contact support for policy changes.

Multiple domains

Each domain is verified independently. If your organization owns several domains (for example, a primary .com and a regional .co.uk), each one needs its own TXT record and its own verification. You can request verification for multiple domains in the same ticket — we'll send a separate TXT record for each.

Troubleshooting

The verification check is failing.

The most common causes:

• The TXT record hasn't propagated yet. Wait 15–30 minutes and ask us to re-check.

• The host was entered incorrectly (missing or duplicated domain suffix).

• The value is missing the wispr-verify= prefix.

If you'd like to confirm the record is published before we re-check, you can run a DNS lookup yourself:

dig TXT _wispr-verify.<your-domain>

You should see the full value we sent you in the response.

My DNS provider doesn't support TXT records on a subdomain prefix.

This is rare but can happen with very basic DNS hosts. Let us know and we can work with you on alternatives.

The Contact Support button isn't showing in my admin portal.

The domain capture section is only available on enterprise plans. If you don't see it, your account may not be on the right tier — reach out to enterprise@wispr.ai and we'll take a look.

Need help?

Email enterprise@wispr.ai or use the Contact Support button in your admin portal. Include the domain you want verified and we'll get the process started.