Manage your Flow account

Mac and Windows

View and edit your account details

1. Click your account icon (top-right of the Flow window on Mac, top-left on Windows) and choose Manage account to open Settings on the Account page. If you're already in Settings, select Account in the sidebar.

2. Edit your first name, last name, and profile picture. Your email address is read-only.

Sign out

1. Go to Settings → Account.

2. Click Sign out.

Switch to a different account

1. Sign out of your current account. This also clears team/enterprise data from the device.

2. Click Sign in via browser on the sign-in screen.

3. Sign in with the other account in your browser, choosing Apple, Google, Microsoft, SSO, or email. Flow fetches that account's own team settings.

4. Return to Flow — it comes to the front once sign-in completes. Browser sign-in attempts expire if not completed promptly; retry if that happens.

Change your password (email accounts only)

1. Sign out of the Wispr Flow app.

2. Click Sign in via browser, then Forgot password.

3. Enter your email address and click Send. A "Password reset email sent" confirmation appears.

4. Follow the instructions in your inbox. Weak passwords may be rejected.

Delete your account

1. Go to Settings → Account.

2. Click Delete account at the bottom of the page.

3. Confirm when the dialog warns: "This will delete all your data, memory, and dictionary, locally and on our servers."

iOS

View and edit your account details

1. Open the Menu in the Wispr Flow app and tap Account.

2. Tap the profile area to edit your name.

The Account screen also links to Manage plan, View privacy policy, and How to use Flow. Any trialing plan displays as Flow Pro Trial. Under Get in touch, Report an issue and Leave feedback send your message to support.

Manage plan

• App Store subscriptions show Cancel or Resubscribe, which opens Apple's manage-subscriptions sheet.

• Subscriptions purchased on web or desktop show Go to the desktop app to manage plan; no in-app management is available.

• Team/Enterprise plans show seat count with Manage Plan and Contact Support.

• The Plans screen has no separate in-app Restore Purchases button.

Sign out

1. Open the Menu and tap Account.

2. Tap Sign Out, then confirm in the alert.

Switch to a different account

1. Sign out of the current account. This also clears team/enterprise data from the device.

2. Choose your sign-in method on the login screen. Google and Apple appear by default; tap More Options for Microsoft, SSO, and email.

3. Sign in with your other account. Flow fetches that account's own team settings.

Change your password (email accounts only)

1. Tap More Options on the sign-in screen, then Continue with Email.

2. Enter your email address.

3. Tap Forgot password.

4. Tap Send. A "Password reset email sent" confirmation appears. Follow the instructions in your inbox; passwords must be at least 6 characters.

Delete your account

1. Open the Menu and tap Account.

2. Tap Delete Account at the bottom of the screen, then confirm in the alert.

Android

View and edit your account details

1. Open the dashboard drawer in the Wispr Flow app and tap Account.

2. Tap the profile card to edit your first and last name (first name required, last name optional).

The profile card header shows your stats: streak weeks, words dictated, and words per minute. Paid plans show a plan label (Pro, Pro Trial, Student, Growth, or Enterprise) on the Account screen and in the side drawer; free plans show no label.

Sign out

1. Open the dashboard drawer and tap Account.

2. Tap Sign out, then tap Sign out again to confirm.

Switch to a different account

1. Sign out of the current account. This also clears team/enterprise data from the device.

2. Choose your login method on the sign-in screen: Continue with Google, Apple, Microsoft, SSO, or Email.

3. Sign in with your other account, then tap Open Wispr Flow on the confirmation page to return to the app. Flow fetches that account's own team settings.

Change your password (email accounts only)

1. Tap Continue with Email on the sign-in screen.

2. Enter your email and tap Continue.

3. Tap Forgot password? on the password entry screen.

4. Tap Send reset link and follow the instructions in your inbox.

Delete your account

Android has no in-app Delete account button. Use the desktop app, or submit a request:

1. Open the drawer and tap Report an issue.

2. Set Request type to Account management.

3. Submit the request.

Restoring an iOS purchase shows an alert I don't understand

Only Entitlement Found closes the paywall.

• Entitlement Found: Success. Tap OK — your subscription updates and the paywall closes.

• Subscription Linked to Another Account: Sign in with the Wispr Flow account that purchased the subscription, or contact support.

• Purchase Found, Sync Needed: Check your internet connection and restore again, or contact support.

• No Active Subscription Found: Verify you're signed into the App Store with the Apple ID that made the purchase.

• Restore Failed: Try again, or contact support.

I clicked a verification link and got an expired-link error

Verification links expire, showing "That verification link has expired." To get a fresh link:

1. Go to start.wisprflow.ai and re-enter your email address.

2. Click Resend verification email.

3. Check your inbox and click the new link promptly.

I just upgraded but my account still shows Free

See Plan-change sync above. On Android, if it still shows Free, return to the app from Google Play or open the Plan page to trigger a refresh; if it hasn't resolved after about a minute, contact support.

Why don't I see a word count even though I've been dictating?

See Weekly word usage above — on the Free plan, word-limit messaging appears only once you are close to your cap or have reached it.

I signed up on desktop but got a free trial instead of a word allowance. Why?

Sign-ups via a referral link, promo code, student account, or a team or enterprise receive a free trial, applied automatically at sign-in. Check Plans & Billing in Settings to see which you have.

Can I change my account email or sign-in method?

Your account is tied to the sign-in method you originally used. To use a different email or method:

1. Delete your current account (Settings → Account → Delete account on desktop).

2. Create a new account using your new email or sign-in method.

Your dictionary, stats, and history do not transfer. With a paid subscription, contact support for billing adjustments before deleting.

What's the difference between signing in with email vs. Apple, Google, or Microsoft?

With Apple, Google, or Microsoft, those providers verify your identity and you set no separate Flow password. With email/password, Wispr Flow manages your credentials directly.

• Email verification: New email/password accounts receive a verification email and cannot sign in until verified; signing in before verifying shows a "user not verified" error. On iOS and Android, the app signs you in automatically once you click the link.

• Same email, different method: On iOS, entering an email tied to another provider shows a "Welcome back" screen naming the provider you last used, with only that provider's button. On desktop/web, signing up with an email already linked to another method shows an "account already exists" error. Sign in with the original method.

What's different about signing in with SSO?

SSO authenticates you through your organization's identity provider, including sign-in initiated from that provider (for example, clicking the Wispr Flow tile in its dashboard).

When SSO is enforced, all non-SSO sign-in and signup attempts are rejected, with a message directing you to your IT admin.

Password resets, account settings, and access changes are handled through your SSO provider. In directory-managed organizations, contact your IT admin for account provisioning.

Can I sign in with an email alias (containing +)?

Existing alias accounts can still log in. The restriction does not apply to Apple, Google, or Microsoft sign-in. Email signup is also blocked if your organization enforces SSO or your email domain is directory-managed.

I tried to sign up with email but was told my address is already registered

"User already exists" appears for any pre-existing account, including ones created with email/password. Sign in with the email/password flow, or with Apple, Google, Microsoft, or SSO if you originally used one of those.

What are the password requirements for an email/password account?

On iOS, passwords must be at least 6 characters. On Mac and Windows, weak passwords may be rejected.

Can I use the same account on work and personal devices?

Yes. Your Flow account works across any combination of personal and work Mac, Windows, iPhone, and Android devices. Use separate accounts if:

• Your work requires data isolation.

• You want separate dictionaries for work vs. personal.

• Your company provides Flow through a Team or Enterprise plan.

If your employer provides Flow Enterprise, use your work email for the work account; your personal account remains separate.

How do I cancel my subscription?

Cancel from the Plans & Billing page in Settings on desktop. On iOS, see Manage plan in the iOS accordion above. Your subscription ends at the close of your current billing period, and you keep full access to paid features until that date.

What plan label will I see if I'm on the self-serve business plan?

Organizations on the self-serve business tier are labeled Growth — in the sidebar plan pill, the account modal, and any grace-period banners. Sales-led enterprise organizations display as Enterprise.

I'm a paid user on Android but I don't see a plan label

The label updates when you return to the app or open the Plan page. If you're on a paid plan and no label appears after a moment, contact support. Free plans show no label — this is expected.

What happens when I delete my account?

For steps, see the platform accordion above.

• Any active paid subscription is cancelled immediately, with no prorated refund.

• Your dictionary, Flow Notes, preferences, and similar records are removed.

• Cloud transcription history, stored audio, and usage history are also removed; support can confirm when the full cleanup is done.

• Local history on other devices is not removed — delete the app on each device.

If you're the sole admin of an enterprise with other members, deletion is blocked until you assign another admin; if you're the sole admin and sole member, the enterprise is disbanded as part of deletion. If your payment method funds the enterprise subscription, deletion is blocked with: "User is the paying admin of the enterprise. Please move the payment to another admin before deleting this user." If the enterprise's billing is under a different admin, deletion proceeds.

I forgot which email I used

1. Check the welcome email you received when you signed up ("Welcome to Flow").

2. Try signing in with each email you might have used.

Apple, Google, Microsoft, SSO, and email logins are separate accounts — confirm you're using the correct sign-in method.

I didn't receive my verification email

1. Check your spam or junk folder.

2. Confirm you entered the correct email when signing up.

3. Try signing in again — you'll be prompted to resend the verification email if your account isn't verified.

If you still don't receive it after a few minutes, contact support.

I forgot my password

See Change your password in the platform accordion above. After a reset, all sessions on all devices are signed out for security; sign back in everywhere.

I subscribed through Apple (App Store) and can't find my account

"Sign in with Apple" may have created a private relay email. Check your Apple ID settings to see which email was shared with Flow.

On Mac:

1. Open the App Store.

2. Select Store in the menu bar, then View My Account. The Apple ID at the top manages subscriptions.

3. Select View Information, then scroll to Subscriptions.

4. Open the Apple menu → System Settings, then select your name → iCloud+ → Hide My Email.

5. Choose Wispr Flow to view any relay email associated with your account.

On iPhone:

1. Open iOS Settings and tap your name.

2. Tap Subscriptions and find Wispr Flow in the list.

If the subscription isn't listed, you may be signed into the wrong Apple ID, or it may be billed to a Family Sharing organizer. Once you've identified the correct email, sign in with Apple again — it will recognize your Apple ID.

I have two accounts and want to merge them

Account merging isn't supported. To consolidate:

1. Choose which account to keep.

2. Recreate dictionary entries manually in the primary account.

3. Contact support if you have subscriptions on both accounts.

I can't sign out

1. Restart the app and try signing out again.

2. Reinstall the app if the button doesn't respond — this signs you out automatically.

Someone else is logged into my account

1. Sign out on your current device.

2. Change your password via Forgot password on the sign-in screen (email accounts only).

3. Sign back in on your devices.

For Apple, Google, or Microsoft logins, secure those accounts directly. For SSO, contact your organization's IT administrator.

What iOS sign-in errors might I see?

• Incorrect email or password: The wrong email or password was entered for an email/password account.

• No internet connection: The device is offline at sign-in.

• Sign-in failed: Other server-side failures.

• Google, Apple, Microsoft, or SSO failures: A single generic error alert. Cancelling the sign-in flow shows no alert.