Manage your Flow account

Available on: Mac, Windows, iOS and Android.

Update your profile, recover access, manage billing or request account deletion. To switch accounts, sign out first — there is no switch-accounts control.

Edit your profile

Platform	Account path	Editable fields
Mac and Windows	Account icon → Manage account, or Settings → Account.	Names and profile picture; email is read-only.
iOS	Menu → Account, or tap the menu's profile header.	Names; email is read-only.
Android	Dashboard menu → Account, or tap the drawer's profile card.	Names; email is read-only.

Tap your profile on the Account screen on mobile to open it for editing; Cancel leaves without saving.
Edit your first and last name.
Select Save to update your profile.

Desktop: both names must be filled in and changed before saving; a name over 30 characters or resembling a password is blocked with “This looks like a password, not a name”.
iOS: empty names are allowed, so you can clear your name.
Android: a first name is required, the last name is optional, and surrounding spaces are removed.

To change your picture on desktop, click the profile picture and upload a PNG, JPEG, BMP or WebP image up to 5 MB; iOS and Android have no picture upload. To change your email or sign-in method, see Email & Sign-In Method Change Requests.

Sign out or switch accounts

Your account is tied to the sign-in method you originally used: Apple, Google, Microsoft, SSO, or email and password.

Warning: Signing out deletes local transcripts — and on Android, recorded audio too, though audio files may remain on the device after their history entries are removed. On desktop, save meeting summary edits first: unsaved edits are discarded, and sign-out clears local dictionary entries, notes, calendar events, meetings, dictation and chat histories, corrections, statistics and backups, while voice profile, insights and streaks reset. On iOS it also clears local dictionaries, notes and preferences. App preferences such as shortcuts and language remain.

Open Account → Sign out.
Confirm Sign out (Android: Sign Out). Android returns to sign-in with “You are signed out!”; iOS signs out only that device.
Choose the other account's original sign-in method — on desktop select Sign in via browser; on iOS, More options reveals Microsoft, SSO and email.
Complete sign-in; on Android, tap Open Wispr Flow on the browser confirmation page.

Switching desktop accounts clears the previous account's local team and enterprise data; dictionary entries, statistics and history do not transfer. Android keeps your settings for your next sign-in, while another account starts with defaults. A different account signing in also removes the previous account's transcripts and audio; the same account signing back in does not.

Flow loads the signed-in account's team settings. Your organization's restrictions can disable features or lock privacy preferences, and switching devices does not remove them.

Note: When desktop asks you to sign in again on its own, local data and the cloud-sync privacy setting are preserved; dictation and meeting recording stop, and voice profile and reminders reset. On iOS, being offline or on a slow connection at startup does not sign you out — you stay signed in and the keyboard keeps working. You are signed out only when your credentials are no longer valid, such as after a password change.

If you're asked to confirm your email

After choosing Google, Apple, Microsoft or SSO, you may land on a Check your email page asking for a 6-digit code sent to your address. Entering it finishes signing in to the same existing account and team.

Enter the 6-digit code from the email.
Request a new code if needed — resending becomes available 30 seconds after the last send, or later if your email provider is slowing delivery.
Continue from the Email verified page, which returns you to wherever you started signing in — the desktop app, the mobile app or the website.

The code expires five minutes after you choose your provider, and you have up to five tries. If the code can't be sent, or the attempt expires, has already been used, or you started a newer one, start sign-in again from the original app or page.

If sign-in does not finish

Desktop: an attempt expires after five minutes; an emailed link can finish that same attempt within 15 minutes, even after restarting Flow.

iOS: after a provider or SSO error, try again or contact support. Select Go back — Google, Apple, Microsoft and SSO remain available on the previous screen. If verification is unavailable, email sign-in and password reset cannot be used.

Android: if Flow closed mid-sign-in, select Try again under Finish signing in for Google, Apple or Microsoft; for SSO or email, select Cancel and start again. Start a new attempt rather than reusing the old link after a browser-launch failure or “Sign-in didn't finish. Please try again.” On the Existing account screen, select Back to login and use the named provider; you cannot create a password login for that email.

Browser confirmation page: select Not <email>? Log in with another <provider> account to restart with the same provider or correct a wrong email. If nothing opens, check that Flow is installed. If the page says “Unable to open Wispr Flow. Please try signing in again.”, restart sign-in.

Reset your password

Reset an email-and-password account from the sign-in screen, not Account settings — so sign out first and read the sign-out warning above. Manage Apple, Google or Microsoft passwords with that provider; your organization manages SSO access.

Mac and Windows

Sign out of Flow and select Sign in via browser.
Enter your email in the email sign-in flow.
Select Forgot password? when offered for your existing email account.
Complete the captcha on the forgot-password page and select Send reset email. From the Create Account page, Forgot password? sends the reset directly.

iOS

The email address cannot be edited on the reset screen; after sending, Flow returns to password sign-in.

Open More options → Continue with Email from sign-in.
Enter your email address.
Select Forgot password? when offered for your existing email account.
Complete the captcha, then select Send reset email.

Android

The reset screen uses the address entered at sign-in and is not editable there. No captcha is required.

Select Continue with Email from sign-in.
Enter your email address.
Select Forgot password? for an existing verified email-and-password account.
Select Send reset link.

Then finish the reset:

Open the emailed link to Reset Your Password.
Enter the new password in both password fields — at least 8 characters, or the page shows “Password must be at least 8 characters.” “Passwords do not match” means the two entries differ.
Select Reset Password.
Return to Flow and sign in; Android offers Back to sign in.

If the link no longer works, the page shows “This link has expired”, “This link has already been used” or “This link is invalid or has expired”, plus an email field and a Send a new link button that emails a fresh reset link. Repeated reset requests can block further attempts for up to 30 minutes.

A send confirmation proves neither that the account exists nor that the email arrived, and failed or unavailable captcha verification sends no email. On the enterprise web reset page, “Could not find this account” means correcting the address and completing the captcha again; an expired captcha also needs repeating.

Note: A password reset signs out sessions across devices, though other devices may briefly remain signed in. If you see “Your password was updated, but we couldn't finish syncing your account. Please contact support.”, the password has already changed; contact support.

Manage your plan

Mac and Windows

Open Settings → Plans and Billing. Personal Stripe plans use Manage subscription; Team, Growth and Enterprise plans use Manage billing, which opens the admin billing portal.

Apple-billed subscriptions show “You can manage subscription via Apple” instead of management buttons. A plan scheduled to end shows Cancels {date}. A personal past-due subscription outside a team shows Payment past due; select Update payment.

Plan details refresh automatically while you're signed in and online, including after billing-portal changes. To refresh manually, select Click to refresh, waiting 10 seconds between attempts, or quit and reopen Flow. Success shows “Your plan is up to date with your account.” A failed refresh leaves your access unchanged; if Flow cannot refresh your sign-in, retry, or sign out and back in after reading the data-loss warning above.

iOS

Open Account → Manage plan. For paid individual App Store plans, select Cancel or Resubscribe to open Apple's subscription sheet. Resubscribe appears for canceled, unpaid or past-due plans, expired incomplete purchases, and App Store subscriptions with renewal turned off or access revoked; basic and Pro trial accounts see Explore plan instead.

If you're eligible for the Student plan, Claim Student Plan opens the Student claim sheet, including when you tap it from the Flow keyboard or a link after relaunching the app.

Stripe, Team, Growth and Enterprise plans show Go to the desktop app to manage plan; that text is not tappable, so manage those plans on desktop. Organization plans also provide a contact-support card.

There is no separate Restore Purchases button; restoration is inside the purchase screen. See Restore a missing mobile subscription.

Android

Where plan management is available, open Account → Manage plan to reach Plans; otherwise Account shows the plan label only.

Google Play: select Cancel plan to open Play. Plans then shows Expires on <date> and Resubscribe on Google Play. When the subscription ends, Flow returns to the free plan and weekly word limits.
App Store: follow “Manage your plan in the App Store on your iPhone or iPad”, including purchases made on another device.
Desktop or organization plan: follow “Go to the desktop app to manage plan”; canceled plans show Ends on <date>. Organization plans take precedence over personal plans; if a live Play subscription also exists, use Manage your Google Play subscription to find and cancel that charge.
Other purchases: follow “Manage your plan on the device you purchased it on”. Promotional plans show an end date with no management action.

Return to Flow after changing a plan; it refreshes when reopened or when Plans resumes, so a change need not appear immediately. After returning offline, wait one minute before retrying. If “Couldn't open Google Play. Try again.” appears, retry opening Play.

Delete your account

Warning: Completed deletion cannot be undone. It removes local and cloud account data — dictionary, Flow Notes, preferences, transcripts, audio and usage history — and revokes integrations. Local history on other devices is not removed, so delete the app on each device.

Personal Stripe subscriptions cancel immediately with no proration or refund. Refunds are only available through support, so contact support about a paid subscription before deleting an old account. Deleting your Flow account does not cancel App Store or Google Play subscriptions — cancel those with Apple or Google, or billing continues after deletion.

Important: If other Enterprise members remain, a sole admin must assign another admin, and an admin funding a live organization subscription must move billing to another admin before deleting. If you're the only admin and member, deletion disbands the organization and immediately cancels its Stripe subscriptions without refund.

Mac, Windows and iOS

Open Settings → Account → Delete account (desktop) or Menu → Account → Delete account (iOS).
Read the permanent-deletion warning.
Type your exact account email on desktop; iOS requires no typed confirmation.
Confirm Delete account.

Desktop accepts the request, then signs out all devices, clears local data and resets preferences. If the request is not accepted, you remain signed in with your data intact and can retry. iOS signs out all devices even if deletion fails, so being signed out does not confirm deletion.

Android

Android has no in-app deletion button. Use desktop, or file a support request — the request only opens a ticket; it does not delete the account or sign you out.

Open the dashboard drawer → Report an issue.
Choose Account management.
Enter a description requesting account deletion, then select Send.

After you request deletion

Waiting period: where a request has one, initial cleanup already cancels Stripe billing, removes account data and revokes integrations.
Canceling during the wait: signing back in or recreating the account with a verified account identity cancels the remaining deletion before final deletion begins, but does not undo completed cleanup. Recreating with only an email address cannot cancel it, and support-initiated deletion cannot be canceled this way.
After final deletion starts: cancellation is refused with “User deletion already in progress. Please try again shortly.”; try creating the account again later. Support can confirm completion or help if deletion was incomplete.
What remains: personal marketing, analytics and support contact records are removed or anonymized, while organization records, API keys, invitations, team-dictionary contributions, privacy-request and audit records, and HIPAA agreements are kept.

To clear history without deleting the account, use Delete all transcripts in desktop Settings; this deletes your entire transcription history.

Still need help?

Forgot your email, or used Apple Hide My Email: check your welcome email or Apple's account settings, and use the original sign-in method — the same address through another method can be a different account.
Two accounts: merging is not supported. Choose one, recreate dictionary entries manually, and ask support about duplicate subscriptions using the Billing request type.
Suspected unauthorized access: reset your Flow password or secure the connected provider account. For SSO, contact your IT team.

For sign-in failures, a plan that won't refresh, or deletion confirmation, open Help → Talk to support (desktop), Menu → Talk to Support (iOS), or the drawer → Report an issue (Android).

Select the request type: Issue, Billing, or Account & Data Management (desktop) / Account Management (iOS) / Account management (Android).
Describe what happened, your platform and device, and what you tried.
Send the message. Android needs both a request type and text before Send becomes available.

Signed-in forms use your account email. Desktop and Android accept one image up to 10 MB, and a desktop Billing discount request requires an attachment. If sending fails on desktop, your message is copied to the clipboard so you can retry. If you can't sign in at all, send feedback from the sign-in screen for login or account-creation problems by supplying your name and email.