Manage your Flow account

Mac

View your account details

1. Click the Flow icon in your menu bar, then click the gear icon to open Settings.

2. Click Account.

You'll see your first name, last name, email address, and profile picture. You can edit your name and profile picture here.

• Profile picture: Changes are saved immediately when you select a new image (max 5MB).

• Name: Changes require clicking Save to apply. If you submit an empty first or last name, an error message appears and the fields reset to their previous values.

• Name validation: If a name contains special characters, numbers, common password patterns, or exceeds 30 characters, you'll see "This looks like a password, not a name" and the Save button is disabled. Update the name to something that doesn't resemble a password.

Log out

1. Go to Settings → Account.

2. Click Sign out.

Log into a different account

1. Log out of your current account.

2. Click Sign in via browser on the sign-in screen.

3. Sign in with the different account credentials in your browser.

Team data from the previous account is automatically cleared when you switch accounts.

Sign in with SSO

1. Click Sign in via browser on the sign-in screen.

2. Choose the SSO option in your browser and enter your work email address.

3. Complete authentication through your organization's SSO provider.

Check your login method

The desktop app has a single "Sign in via browser" button. When you click it, you're taken to the web login page where you can choose between the following sign-in methods:

• Sign in with Apple: Apple ID account

• Sign in with Google: Google account

• Sign in with Microsoft: Microsoft account

• Sign in with SSO: Your organization's identity provider

• Sign in with email: Email/password account

Change your password (email accounts only)

1. Log out of the Wispr Flow app.

2. Click Sign in via browser on the sign-in screen.

3. Click Forgot password in your browser and follow the instructions sent to your inbox.

Windows

View your account details

1. Open Wispr Flow and click the gear icon to open Settings.

2. Click Account.

You'll see your first name, last name, email address, and profile picture. You can edit your name and profile picture here.

• Profile picture: Changes are saved immediately when you select a new image (max 5MB).

• Name: Changes require clicking Save to apply. If you submit an empty first or last name, an error message appears and the fields reset to their previous values.

• Name validation: If a name contains special characters, numbers, common password patterns, or exceeds 30 characters, you'll see "This looks like a password, not a name" and the Save button is disabled. Update the name to something that doesn't resemble a password.

Log out

1. Go to Settings → Account.

2. Click Sign out.

Log into a different account

1. Log out of your current account.

2. Click Sign in via browser on the sign-in screen.

3. Enter credentials for the account you want to use in your browser.

Team data from the previous account is automatically cleared when you switch accounts.

Sign in with SSO

1. Click Sign in via browser on the sign-in screen.

2. Choose the SSO option in your browser and enter your work email address.

3. Complete authentication through your organization's SSO provider.

Change your password (email accounts only)

1. Log out of the Wispr Flow app.

2. Click Sign in via browser on the sign-in screen.

3. Click Forgot password in your browser and follow the instructions sent to your inbox.

iOS

View your account details

1. Open the Wispr Flow app.

2. Open the Menu.

3. Tap Account.

Your profile is displayed here, including your avatar, name, and email address. Your account also displays your usage statistics, including total words dictated and words per minute (WPM). The Menu shows your subscription plan badge and usage progress bar (visible on the free plan or during a trial period). Tap the profile area to edit your name.

Log out

1. Open the Menu and tap Account.

2. Tap Sign Out.

3. Confirm when prompted.

Log into a different account

1. Log out of the current account.

2. Choose your sign-in method on the login screen. Apple and Google are shown by default — tap More Options to see Microsoft, SSO, and email sign-in.

3. Sign in with your other account.

Team data from the previous account is automatically cleared when you switch accounts.

Sign in with SSO

1. Tap More Options, then Continue with SSO.

2. Enter your work email and complete authentication through your SSO provider.

Change your password (email accounts only)

1. Tap More Options on the sign-in screen, then Continue with Email.

2. Enter your email address.

3. Tap Forgot password.

4. Complete the CAPTCHA verification and follow the instructions sent to your inbox.

Android

View your account details

1. Open the Wispr Flow app.

2. Open the dashboard drawer.

3. Tap Account.

Your profile is displayed here, including your avatar, name, and email address. Your subscription plan appears below your email. Tap the profile card to edit your first and last name (first name is required; last name is optional). The Account screen also includes links to the Privacy Policy and a guide on how to use Wispr Flow on Android.

Log out

1. Open the dashboard drawer and tap Account.

2. Tap Sign out.

3. Tap Sign out again to confirm, or Cancel to stay signed in.

Log into a different account

1. Log out of the current account.

2. Choose your login method on the sign-in screen (Continue with Google, Apple, Microsoft, SSO, or Email).

3. Sign in with your other account credentials.

Team data from the previous account is automatically cleared when you switch accounts.

Sign in with SSO

1. Tap Continue with SSO on the sign-in screen.

2. Enter your work email address.

3. Complete authentication through your organization's SSO provider.

Change your password (email accounts only)

1. Tap Continue with Email on the sign-in screen.

2. Enter your email address and tap Continue.

3. Tap Forgot password? on the password entry screen.

4. Tap Send reset link and follow the instructions sent to your inbox.

The app crashed after I deleted my account (Mac and Windows)

This was caused by a crash that occurred immediately after account deletion on Mac and Windows, fixed in v1.5.29. Update Wispr Flow to the latest version to get this fix.

Restoring an iOS purchase shows an error or doesn't update my subscription

Wispr Flow now shows a clear alert when a purchase restore fails on iOS, so you'll know exactly what happened instead of seeing no response.

If the alert says your Apple ID subscription is already linked to a different Wispr Flow account, the App Store purchase is associated with a different account than the one you're currently signed into. To resolve this:

1. Sign out of your current Wispr Flow account.

2. Sign back in with the Wispr Flow account you originally used when you purchased the subscription.

3. Try restoring your purchase again.

If you're not sure which account the subscription is linked to, contact support for help.

If the alert says "Purchase Found, Sync Needed," your App Store purchase was found but couldn't be synced with your Wispr Flow subscription. Check your internet connection and try restoring again. If the problem persists, contact support.

For any other restore error, update Wispr Flow to the latest version and try again. If the problem persists, contact support.

A previous issue where a restore appeared to succeed but the app didn't reflect the updated subscription has also been fixed. After a successful restore, you'll see an "Entitlement Found" confirmation alert. Tap OK to dismiss it — your subscription status updates and the paywall closes.

Name, email, or profile picture appears blank when opening the app

This was caused by a display loading issue that required restarting the app to see your details. It has been fixed — your name, email, and avatar now display correctly as soon as you open the app. Update Wispr Flow to the latest version to get this fix.

Can I change my account email or sign-in method?

Your account is tied to the sign-in method you originally used. If you try to sign in with a different method using the same email, you'll be directed to your original method. Contact support if you need to change it.

To use a different email address, delete your current account and create a new one:

1. Delete your current account (Settings → Account → Delete account on desktop).

2. Create a new account using your new email address.

Your dictionary, snippets, stats, and history do not transfer. If you have a paid subscription, contact support for billing adjustments.

What's the difference between signing in with email vs. Apple, Google, or Microsoft?

When you sign in with Apple, Google, or Microsoft, Wispr Flow uses that provider to verify your identity — you don't set a separate password with Flow. When you create an email/password account, your credentials are managed directly by Wispr Flow.

• Password resets: Email/password accounts reset via Flow's "Forgot password" flow. Apple, Google, or Microsoft accounts reset through those providers.

• Email verification: New email/password accounts receive a verification email. On iOS, you may be prompted to verify your email before proceeding.

• Same email, different method: If you try to sign up with email using an address already linked to another method, you'll see an error that the account already exists. Sign in with the original method.

What's different about signing in with SSO?

SSO (Single Sign-On) lets you authenticate using your organization's identity provider. SSO also works when initiated from your provider (e.g., clicking the Wispr Flow tile in Okta). SSO enforcement by your organization requires an active enterprise subscription.

Password resets, account settings, and access changes are handled through your SSO provider — not Wispr Flow. If your organization enforces SSO, you can't sign in with email/password and will be directed to use SSO. If your organization uses directory sync (SCIM), contact your IT admin for account provisioning.

Can I sign in with an email alias (containing +)?

Email aliases containing "+" (e.g., user+alias@example.com) are not supported when creating an email/password account. You'll see an error asking you to use your original email address. This restriction does not apply to Apple, Google, or Microsoft sign-in methods.

I tried to sign up with email but was told my address is already registered

Wispr Flow detected that your email is already linked to a different sign-in method (such as Google or Apple). Sign in using the original method — the app directs you to the correct provider.

Can I use the same account on work and personal devices?

Yes. Your Flow account works across personal Mac/Windows, work Mac/Windows, personal iPhone, and any combination of devices.

Consider separate accounts if:

• Your work requires data isolation

• You want separate dictionaries for work vs. personal

• Your company provides Flow through a Team/Enterprise plan

If your employer provides Flow Enterprise, use your work email for the work account. Your personal account remains separate.

How do I delete my account?

On desktop, go to Settings → Account and click Delete account. On iOS, go to Menu → Talk to Support, choose Account & Data Management, and request account deletion. On Android, contact support through the drawer → Report an Issue, or use the desktop app.

If you're an enterprise admin, you may need to assign another admin or transfer payment responsibility before you can delete your account.

Local history on other devices is not removed automatically — delete the app to remove it. If you have an active Stripe subscription, it is cancelled immediately when your account deletion is processed. No prorated refund is issued.

I forgot which email I used

1. Check the email you received when you signed up ("Welcome to Flow").

2. Try signing in with each email you might have used.

Apple, Google, Microsoft, SSO, and email logins are separate accounts — make sure you're trying the correct sign-in method.

I didn't receive my verification email

1. Check your spam or junk folder.

2. Confirm you entered the correct email address when signing up.

3. Try signing in again — you'll be prompted to resend the verification email if your account isn't verified.

If you still don't receive it, contact support.

I forgot my password

See the "Change your password" steps in the platform accordion above for your device.

After resetting your password, all existing sessions on all devices are signed out for security. You'll need to sign back in everywhere.

I subscribed through Apple (App Store) and can't find my account

"Sign in with Apple" may have created a private relay email (random@privaterelay.appleid.com). Check your Apple ID settings to see which email was shared with Flow.

On Mac:

1. Open the App Store.

2. Select Store in the menu bar, then choose View My Account.

3. Check the Apple ID shown at the top — this is the account that manages subscriptions.

4. Select View Information, then scroll to Subscriptions to review active purchases.

To check whether you used "Hide My Email":

1. Open the Apple menu → System Settings.

2. Select your name → iCloud+ → Hide My Email.

3. Choose Wispr Flow to view any relay email associated with your account.

On iPhone:

1. Open iOS Settings.

2. Select your name at the top.

3. Select Subscriptions and find Wispr Flow in the list.

If you don't see the subscription, you may be signed into the wrong Apple ID, or it may be billed to a Family Sharing organizer.

Once you've identified the correct email, sign in with Apple again — it will recognize your Apple ID.

I have two accounts and want to merge them

Account merging isn't currently supported. You'll need to:

1. Choose which account to keep.

2. Recreate dictionary entries manually in the primary account.

3. Contact support if you have subscriptions on both accounts.

I can't log out

1. Restart the app and try logging out again.

2. Reinstall the app if the button doesn't respond — this logs you out automatically.

Someone else is logged into my account

1. Log out on your current device.

2. Change your password (if using email login) via "Forgot password" on the sign-in screen.

3. Log back in on your devices.

For Apple, Google, or Microsoft logins, secure those accounts directly. For SSO, contact your organization's IT administrator.