Manage your Flow account

Mac

View and edit your account details

1. Click your avatar in the Hub sidebar and choose Manage account to open Settings directly on the Account page.

2. If you're already in Settings, select Account in the Settings sidebar.

You'll see your first name, last name, email address, and profile picture.

• Profile picture: Changes save immediately when you select a new image (max 5MB).

• Name: Click Save to apply changes. Empty fields reset to their previous values. The Save button stays disabled until you make a change.

• Email: Read-only and cannot be edited from the Account page.

• Name validation: Names that look like a password are rejected with "This looks like a password, not a name."

Log out

1. Go to Settings → Account.

2. Click Sign out.

Switch to a different account

1. Log out of your current account.

2. Click Sign in via browser on the sign-in screen.

3. Sign in with the other account in your browser.

Team data from the previous account is cleared automatically when you switch.

Sign-in methods

The desktop app has a single Sign in via browser button. When you click it, you're taken to the web login page where you can choose:

• Sign in with Apple

• Sign in with Google

• Sign in with Microsoft

• Sign in with SSO — your organization's identity provider

• Sign in with email — email/password account

Change your password (email accounts only)

1. Log out of the Wispr Flow app.

2. Click Sign in via browser, then Forgot password.

3. Follow the instructions sent to your inbox.

Delete your account

1. Go to Settings → Account.

2. Click Delete account at the bottom of the page.

3. Confirm when the dialog warns: "This will delete all your data, memory, and dictionary, locally and on our servers."

Windows

View and edit your account details

1. Click your avatar in the Hub sidebar and choose Manage account to open Settings directly on the Account page.

2. If you're already in Settings, select Account in the Settings sidebar.

You'll see your first name, last name, email address, and profile picture.

• Profile picture: Changes save immediately when you select a new image (max 5MB).

• Name: Click Save to apply changes. Empty fields reset to their previous values. The Save button stays disabled until you make a change.

• Email: Read-only and cannot be edited from the Account page.

• Name validation: Names that look like a password are rejected with "This looks like a password, not a name."

Log out

1. Go to Settings → Account.

2. Click Sign out.

Switch to a different account

1. Log out of your current account.

2. Click Sign in via browser on the sign-in screen.

3. Sign in with the other account in your browser. Choose Apple, Google, Microsoft, SSO, or email on the web sign-in page.

Team data from the previous account is cleared automatically when you switch.

Change your password (email accounts only)

1. Log out of the Wispr Flow app.

2. Click Sign in via browser, then Forgot password.

3. Follow the instructions sent to your inbox.

Delete your account

1. Go to Settings → Account.

2. Click Delete account at the bottom of the page.

3. Confirm when prompted.

iOS

View and edit your account details

1. Open the Wispr Flow app.

2. Open the Menu and tap Account.

You'll see your avatar, name, email, subscription plan, and usage stats (total words dictated and WPM). On free plans and trials, the Menu also shows a usage progress bar. Tap the profile area to edit your name. The Account screen also includes Manage plan, View privacy policy, and How to use Flow links.

Log out

1. Open the Menu and tap Account.

2. Tap Sign Out.

3. Confirm when the alert appears.

Switch to a different account

1. Log out of the current account.

2. Choose your sign-in method on the login screen. Google and Apple appear by default; tap More Options for Microsoft, SSO, and email.

3. Sign in with your other account.

Team data from the previous account is cleared automatically when you switch.

Change your password (email accounts only)

1. Tap More Options on the sign-in screen, then Continue with Email.

2. Enter your email address.

3. Tap Forgot password.

4. Complete the CAPTCHA and follow the instructions sent to your inbox.

Delete your account

1. Open the Menu and tap Account.

2. Tap Delete Account at the bottom of the screen.

3. Confirm when the alert appears.

Android

View and edit your account details

1. Open the Wispr Flow app.

2. Open the dashboard drawer and tap Account.

You'll see your avatar, name, email, and subscription plan. Tap the profile card to edit your first and last name (first name required, last name optional). The Account screen also includes links to the Privacy Policy and a guide to using Wispr Flow on Android.

Log out

1. Open the dashboard drawer and tap Account.

2. Tap Sign out.

3. Tap Sign out again to confirm.

Switch to a different account

1. Log out of the current account.

2. Choose your login method on the sign-in screen: Continue with Google, Apple, Microsoft, SSO, or Email.

3. Sign in with your other account.

Team data from the previous account is cleared automatically when you switch.

Change your password (email accounts only)

1. Tap Continue with Email on the sign-in screen.

2. Enter your email and tap Continue.

3. Tap Forgot password? on the password entry screen.

4. Tap Send reset link and follow the instructions sent to your inbox.

Delete your account

Android does not have an in-app Delete account button. Use the desktop app, or submit a request:

1. Open the drawer and tap Report an issue.

2. Set Request type to Account management.

3. Submit the request.

The app crashed after I deleted my account (Mac and Windows)

This was caused by a crash that occurred immediately after account deletion on Mac and Windows, fixed in a recent update. Update Wispr Flow to the latest version to get this fix.

Restoring an iOS purchase shows no response or doesn't update my subscription

This was caused by two issues: a silent failure when a purchase restore couldn't complete, and a case where a restore appeared to succeed but the subscription status didn't update. Both are fixed in the latest version. Update Wispr Flow to get this fix.

After updating, restore attempts now show one of these alerts. Only Entitlement Found closes the paywall — the other alerts leave it open so you can try again.

• Entitlement Found: Success. Tap OK — your subscription updates and the paywall closes.

• Subscription Linked to Another Account: Sign in with the Wispr Flow account that originally purchased the subscription, or contact support.

• Purchase Found, Sync Needed: Check your internet connection and try restoring again.

• No Active Subscription Found: Verify you're signed into the App Store with the Apple ID that made the purchase.

• Restore Failed: Generic fallback. Update Wispr Flow and try again, or contact support.

Name, email, or profile picture appears blank when opening the app

This was caused by a display loading issue that required restarting the app to see your details. It's fixed — your name, email, and avatar now display correctly as soon as you open the app. Update Wispr Flow to the latest version to get this fix.

I just upgraded but my account still shows Basic

The desktop app usually picks up subscription changes within seconds, and falls back to polling for a short time afterward. If your plan still shows Basic after that, fully quit and reopen Wispr Flow, or click Sync subscription from account in Plans & Billing. If it's still not updated, contact support.

My team plan changed but the desktop app didn't update

When a team admin changes the plan, each team member's desktop app needs to sync the change. If the plan still shows the old value after a short wait, fully quit and reopen the app, or use the Sync subscription from account button in Plans & Billing.

Why does my word limit look different this week?

Your account view always shows your current effective word limit. If you received bonus words, the cap shown will be higher for that week — such as 10,000 words instead of the usual 2,000. Once the bonus period ends, the cap returns to your plan's standard limit.

Can I change my account email or sign-in method?

Your account is tied to the sign-in method you originally used. To use a different email or sign-in method, delete your current account and create a new one:

1. Delete your current account (Settings → Account → Delete account on desktop).

2. Create a new account using your new email or sign-in method.

Your dictionary, snippets, stats, and history do not transfer. If you have a paid subscription, contact support for billing adjustments before deleting.

What's the difference between signing in with email vs. Apple, Google, or Microsoft?

With Apple, Google, or Microsoft, those providers verify your identity — you don't set a separate password with Flow. With email/password, your credentials are managed directly by Wispr Flow.

• Password resets: Email accounts reset via Flow's "Forgot password" flow. Apple, Google, and Microsoft accounts reset through those providers.

• Email verification: New email/password accounts receive a verification email and cannot sign in until verified. On iOS and Android, the app signs you in automatically once you click the link. Trying to sign in before verifying shows a "user not verified" error.

• Same email, different method: Trying to sign up with email using an address already linked to another method shows an "account already exists" error. Sign in with the original method.

What's different about signing in with SSO?

SSO lets you authenticate using your organization's identity provider. It also works when initiated from your provider (for example, clicking the Wispr Flow tile in your identity provider's dashboard). SSO enforcement requires an active enterprise subscription.

When SSO is enforced by your organization, all non-SSO sign-in attempts (including Google and other OAuth methods) are rejected. Enforcement automatically lifts if your enterprise subscription lapses.

Password resets, account settings, and access changes are handled through your SSO provider, not Wispr Flow. If your organization uses directory sync, contact your IT admin for account provisioning.

Can I sign in with an email alias (containing +)?

Email aliases containing "+" (for example, user+alias@example.com) are not supported when creating an email/password account. You'll see an error asking you to use your original email address. This restriction does not apply to Apple, Google, or Microsoft sign-in.

Email signup may also be blocked if:

• Your organization enforces SSO — sign in through your SSO provider instead.

• Your email domain is managed via directory sync — contact your IT admin for provisioning.

I tried to sign up with email but was told my address is already registered

This error applies to any pre-existing account — not specifically one linked to a different provider. The same error fires even if the original account was created with email/password. Try signing in with the email/password flow, or with Apple, Google, Microsoft, or SSO if you originally used one of those.

Can I use the same account on work and personal devices?

Yes. Your Flow account works across any combination of personal and work Mac, Windows, iPhone, and Android devices.

Use separate accounts if:

• Your work requires data isolation

• You want separate dictionaries for work vs. personal

• Your company provides Flow through a Team or Enterprise plan

If your employer provides Flow Enterprise, use your work email for the work account. Your personal account remains separate.

How do I cancel my subscription?

You can cancel your subscription from the Plans & Billing page in Settings. When you cancel, your subscription is scheduled to end at the close of your current billing period — you keep full access to all paid features until that date. Your subscription is not terminated immediately.

How do I delete my account?

See the Delete your account steps in the platform accordion above. Quick reference:

• Mac and Windows: Settings → Account → Delete account.

• iOS: Menu → Account → Delete Account. (You can also submit a request via Menu → Talk to Support → Report an Issue → Request type: Account management.)

• Android: Use the desktop app, or open the drawer → Report an issue → Request type: Account management → submit.

Account deletion happens in two phases:

1. Immediate: Your dictionary entries, snippets, Flow Notes, and local records are removed, and any active subscription is cancelled immediately.

2. Follow-up cleanup: Login credentials, cloud transcription history, stored audio, and analytics data are removed in a subsequent pass by our team.

If you're the sole admin of an enterprise with other members, deletion is blocked until you assign another admin. If you're the sole admin and the sole member, the enterprise is disbanded as part of deletion. If you're the paying admin of an enterprise subscription, transfer billing to another admin before deleting your account.

Local history on other devices is not removed automatically — delete the app on each device to remove it. If you have an active paid subscription, it's cancelled immediately when your deletion is processed. No prorated refund is issued.

I forgot which email I used

1. Check the welcome email you received when you signed up ("Welcome to Flow").

2. Try signing in with each email you might have used.

Apple, Google, Microsoft, SSO, and email logins are separate accounts — make sure you're trying the correct sign-in method.

I didn't receive my verification email

1. Check your spam or junk folder.

2. Confirm you entered the correct email when signing up.

3. Try signing in again — you'll be prompted to resend the verification email if your account isn't verified.

If you still don't receive it, contact support.

I forgot my password

See the Change your password steps in the platform accordion above for your device.

After resetting your password, all sessions on all devices are signed out for security. Sign back in everywhere. In rare cases, sessions on other devices may not be terminated — if you're concerned about another device, sign out manually there as well.

I subscribed through Apple (App Store) and can't find my account

"Sign in with Apple" may have created a private relay email (random@privaterelay.appleid.com). Check your Apple ID settings to see which email was shared with Flow.

On Mac:

1. Open the App Store.

2. Select Store in the menu bar, then View My Account.

3. Check the Apple ID shown at the top — this is the account that manages subscriptions.

4. Select View Information, then scroll to Subscriptions.

To check whether you used Hide My Email:

1. Open the Apple menu → System Settings.

2. Select your name → iCloud+ → Hide My Email.

3. Choose Wispr Flow to view any relay email associated with your account.

On iPhone:

1. Open iOS Settings and tap your name.

2. Tap Subscriptions and find Wispr Flow in the list.

If you don't see the subscription, you may be signed into the wrong Apple ID, or it may be billed to a Family Sharing organizer. Once you've identified the correct email, sign in with Apple again — it will recognize your Apple ID.

I have two accounts and want to merge them

Account merging isn't supported. To consolidate:

1. Choose which account to keep.

2. Recreate dictionary entries manually in the primary account.

3. Contact support if you have subscriptions on both accounts.

I can't log out

1. Restart the app and try logging out again.

2. Reinstall the app if the button doesn't respond — this logs you out automatically.

Someone else is logged into my account

1. Log out on your current device.

2. Change your password via Forgot password on the sign-in screen (email accounts only).

3. Log back in on your devices.

For Apple, Google, or Microsoft logins, secure those accounts directly. For SSO, contact your organization's IT administrator.