Apple subscription not showing as active, and finding which account it's on

Last updated: August 30, 2026

Available on: iOS

Subscribed to Wispr Flow Pro in the App Store but the app still shows Basic, or unsure which account holds your subscription? Your purchase is almost certainly active. The usual cause is a wrong account; a paused or incomplete subscription, or a purchase that hasn't yet reconciled with your Wispr Flow account, can also hide it.

Note: Your Apple ID (what you paid with) and your Wispr Flow account (what you sign in with) can be two separate things. Your subscription activates on whichever Wispr Flow account was signed in at purchase, so signing in later with a different email or sign-in method hides it.

Quick checks

  • Which account are you signed into? Open the menu and tap Account to see the email you're signed in with. The app does not show which sign-in method (Google/Apple/Microsoft/SSO/email) you used.

  • Same sign-in method? If you signed up with Google (or Apple, Microsoft, SSO, or email/password), sign in the same way — the same email via a different method may not find the same account.

  • Right Apple ID, and still active? Open iOS Settings, tap your name, confirm it's the Apple ID you paid with, then open Subscriptions and confirm Wispr Flow is listed as active.

  • Is your internet working? Load a webpage; your plan is confirmed by our servers and can't sync without a connection.

  • Is it an App Store subscription at all? Tap Manage plan on the Account screen. "Go to the desktop app to manage plan" means it's a desktop subscription, managed where it was bought; "Cancel" or "Resubscribe" means it's an App Store subscription on this account. If it still shows Basic, the subscription is likely on a different Wispr Flow account — continue below.

Note: iOS subscriptions are billed through the App Store and include weekly options; desktop subscriptions are billed separately. Android has no in-app purchase or subscription management — Android users subscribe via the web.

Not sure which email you bought it on?

We can trace the subscription from your Apple receipt.

Find your Apple receipt and Order ID

Option A: reportaproblem.apple.com

  1. Go to reportaproblem.apple.com in any browser.

  2. Sign in with the Apple ID you paid with.

  3. Open the Wispr Flow purchase in your history to see the Order ID, date, and amount.

Option B: your Apple email receipt

  1. Search your email for messages from Apple, "Wispr Flow," or "Your receipt from Apple."

  2. Open the receipt from your purchase date. It lists the Order ID, subscription name, price, and the Apple ID it was billed to.

What to include when you contact us

  • Order ID from your Apple receipt — the strongest identifier; a screenshot of the receipt is ideal. Include any other transaction IDs on the receipt as a backup.

  • The Apple ID email the purchase was billed to.

  • The subscription and date — e.g. "Wispr Flow Pro (Monthly), purchased June 23," plus the exact amount and currency.

  • Every email you might have signed up with, plus the email shown on Menu → Account, so we can find which Wispr Flow account the subscription activated on.

Note: Your Apple ID email is often not your Wispr Flow account email, and that mismatch is usually why the subscription looks missing. Sharing both lets us connect them.

Warning: Don't buy a second subscription to work around this. Your first purchase is safe — it just needs to be pointed at the right account, and we can do that.

FAQs

Can I move my Apple subscription to a different Wispr Flow account?

App Store subscriptions activate on the account you were signed into at purchase, so signing into that account is the reliable fix. If you can't access it, contact us — reassignment isn't automatic, but we can investigate.

I signed up with Sign in with Apple and used Hide My Email. What's my account email?

It may be a private relay address ending in @privaterelay.appleid.com. Find it at iOS Settings → [your name] → Sign-In & Security → Hide My Email and include it when you contact us.

Why doesn't signing in with my usual email show my subscription?

If you purchased while signed into a different account — a different email, or the same email via a different sign-in method — your current login won't show it. Sign into the account that owns the subscription.

My plan card says Canceled / shows Resubscribe — is my subscription gone?

Canceled, past-due, unpaid, and expired subscriptions still show the paid plan card with a Resubscribe button: the plan record is present, but the subscription is no longer active. Paused or incomplete subscriptions show the Basic view with no plan card even though a paid plan exists — contact us with your receipt details.

On iOS, past-due and paused subscriptions are still treated as Pro; desktop treats only active and trialing subscriptions as paid, so the same subscription can look active on iPhone and Basic on desktop.

What do the plan labels in the app mean?

  • Basic — free tier (1,000 words/week on iOS; 2,000 on desktop).

  • Pro — unlimited words.

  • Enterprise / Team — seat-based; shows seat count with Manage Plan and Contact Support instead of Cancel.

My trial ended and now I see a "Flow Pro trial ended" screen — is my subscription missing?

No. When a Pro trial expires, iOS shows a Trial Ended screen with an upgrade option and the account reverts to Basic. Subscribe to continue with Pro.

Still need help?

Reach out if your subscription still isn't showing after the steps above, or you're not sure which account it's on.

  • In the app: Tap the menu, tap Talk to Support, choose Report an Issue, then select Billing as the request type.

  • Include: your Apple receipt Order ID, the Apple ID email, and every email you may have signed up with.

  • Or email us: wisprflow.ai/support.